Operation Executive

Job Summary: We are looking for a highly organized and proactive Operations Executive to oversee daily field operations, manage rider efficiency, handle client coordination, and ensure seamless last-mile delivery services. The ideal candidate should be hands-on with team coordination, vehicle management, and client interaction, contributing directly to operational excellence. Key Responsibilities: Rider Reporting & Monitoring: Ensure all riders report on time for their shifts. Track attendance, punctuality, and daily deployment of riders. Rider Support & Training: Address and resolve rider queries efficiently. Conduct periodic training sessions for onboarding and performance improvement. Provide daily follow-ups to guide and motivate the rider fleet. Client Coordination: Maintain accurate records of allocated clients and update databases regularly. Conduct periodic visits to client stores to ensure smooth coordination and collect feedback. Serve as a point of contact for client-related operational issues. Vehicle and Rider Management: Ensure the allocation of charged and ready-to-use electric vehicles to riders. Handle breakdowns and arrange for timely support and backup vehicles. Plan and manage backup riders to prevent disruptions in delivery operations. Efficiency & Performance Management: Analyze rider performance and work towards improving delivery efficiency. Implement processes and metrics to track daily productivity. Key Skills & Competencies: Strong coordination and problem-solving skills Good interpersonal and communication abilities Basic data entry and MS Excel/Google Sheets proficiency Ability to handle pressure and manage multiple tasks simultaneously Quick decision-making and adaptability in dynamic field conditions Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person