Operation Analyst

Job Summary:

We are seeking a driven and detail-oriented Operations Analyst with a strong aptitude to learn new systems to join our team. In this role, you will be responsible for interfacing with the client, reviewing and analysing the data across their systems in various global markets and help them to optimize the configurations and align with corporate. You will work closely with the client to make sure that all configurations are correctly set up correctly.

Key Responsibilities:

● Interface with clients to understand and gather their system requirements.

● Develop quick understanding of the different systems used across all markets globally.

● Perform focused and meticulous comparison of the configurations in these systems with corporate mandated settings.

● Provide detailed analysis of any gaps and misconfigurations identified and create clear and precise reports.

● Validate the configuration changes before sharing the reports with the client.

● Communicate effectively with franchisees if required and provide clarifications on required mapping changes.

● Ensure that all projects/requests are delivered on-time, within scope, and within budget.

● Develop detailed project plans to track progress using project management tools such as Jira and Confluence.

● Perform risk management to minimize project risks.

● Create and maintain comprehensive project documentation.

● Report and escalate to management as needed.

Qualifications:

● Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

● 2-3 years of experience as a Program or Operations Analyst or in a similar role in software projects.

● Solid understanding of how to use Postman or similar API development tools.

● Strong analytical skills with proficiency in excel

● Excellent client-facing and internal communication skills.

● Excellent written and verbal communication skills.

● Strong working knowledge of Microsoft Office and project management tools such as Jira and Confluence.

The successful candidate will be a good team player and will have the ability to quickly grasp the clients systems. Eye for detail is essential. You should have an ability to handle multiple tasks and projects simultaneously. You will need to be an effective communicator and be able to analyse and present data in a clear, understandable way to support business decision-making and process improvement.

Job Type: Full-time

Pay: ₹300,000.00 - ₹700,000.00 per year

Schedule:

• Day shift

Work Location: In person

Expected Start Date: 15/07/2025