Associate Support Analyst

Khumbu works with some of the world's leading technology companies to build large scale enterprise systems in multiple domains. Learn more about us at www.khumbu.com

We are seeking to hire a candidate who will be building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have a passion to learn, excellent communication skills and a desire to delight customers throughout their product experience journey.

What You’ll Do

· Actively work with internal stakeholders to analyse and resolve customer related issues

· Develop success strategies and best practices, as well as customer support content, with the help of the creative team.

· Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

· Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

· Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.

· Collaborate, problem solve, and/or strategize upcoming client meetings with team members.

About You

· You move quickly and learn voraciously - you have a bias to action, shipping code often and learning from every experiment.

· You go to the lowest level of detail - you ask “why” until you can’t anymore, moving up and down different abstraction layers seamlessly

· You are a craftsperson - you take pride in your work, balancing urgency with craftsmanship to create elegant solutions that stand the test of time

· You are a leader - you show optimism in tackling bold goals, inspire others to bring their best selves to work, and collaborate with teams to create big impact

Qualifications

· Experience or relevant education in communications, hospitality, account management, or customer success

• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Why You’ll Love Working at Khumbu

· We love challenges – We are at our core, problem solvers. And challenging problems excite us. We allow every member of our team to own their challenges and give them the freedom and support to rise to them.

· We are doers - Our customers need good outcomes, and we believe in going the extra mile in delivering those outcomes every day on every project.

· We are entrepreneurs - We encourage and empower everyone at Khumbu to embrace risks and diligently work towards overcoming them.

· We are client obsessed – We engage with our clients as partners and believe their success is our success.

· We are all Khumbu – We cherish our people and would love adding you to our Khumbu family

Job Types: Full-time, Fresher

Pay: ₹250,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person

Application Deadline: 18/08/2025
Expected Start Date: 18/08/2025