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Jobs in bengaluru
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Apoorva Raj B E
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Opening For Non Voice Gaming Process

Opening For Non Voice Gaming Process

Apoorva Raj B E

1 - 5 years

|

3 - 4 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

email process customer support customer care international voice process blended process inbound process bpo voice process customer service solving queries calling semi voice voice process us process communication skills calls handling escalations uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Top Mnc

The role of Customer Support Associate (CSA), will be responsible for

Answering player support queries via
Email and Discord
Troubleshooting game issues via Email and Discord and calls
Answering player queries about features and functionalities of the clients service offerings
Answering questions regarding game issues and making recommendations
Escalate product related issues to internal teams & close loop
Going the extra mile to engage with players by solving their issues and ensuring satisfaction

Requirements:-

An obligation to deliver exceptional customer service
Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
Have excellent skills to be able to properly evaluate situations and immediately by handling calls

Critical Skills:-

Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.handling voice calls for US Region
Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs

Educational/Work Experience and Requirements

Must have minimum 3-6 months experience in customer support
Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus

Benefits:-

An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance

To schedule your interview contact Apoorva @ 7022226234

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Apoorva Raj B E

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