Officer, Senior Business Analyst (Client Onboarding) – Hybrid

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high calibre professional to join our team as an Officer, Senior Business Analyst (Client Onboarding) – Hybrid (Internal Job Title: Project Analyst 3 - C11) based in Gurgaon, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counselling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

We are looking for a Business Analyst who will contribute to onboarding or change of processes and operational work-flows for internal or client driven projects within Securities Services Operations (SSO) Change Department.

This role is critical in helping to shape and drive process and technology change across the Middle Office business. Role requires strong analytical skillset in order to design, test and validate complex solutions and services for our clients and operational teams. Communication and networking skills are essential to effectively cooperate with multiple stakeholders on various seniority levels across Product, Technology, Operations and our Clients.

• Work as a Business Analyst for new client onboardings and other change initiatives with a limited level of direct supervision.
• Develop an understanding of Citi’s EMEA Transfer Agency strategy and Operating Model, in order to ensure that the project is delivered in line with our operating processes and service offering. Identify gaps / risks within current model and work on process improvements.
• Liaise with Citi Clients to effectively deliver the project in line with Client requirements.
• Work with Global Change teams in EMEA and APAC to provide support/knowledge and rollout standardized model. Liaise with internal and external technology partners to create an operating environment ready for go live.
• Ensure creation of project plan, stakeholder management plan, acceptance plan, and central project RAID log in line with most current Citi guidelines. Communicate effectively internally and externally within the Transfer Agency programme of activity in order to align activities and ensure timely escalation of issues.
• Perform process analysis and design solutions in response to client or operational needs;
• Deliver business requirements, prepare testing plans and execute/oversee testing;
• Co-operate closely with business stakeholders in hand with our Product, Technology partners and our clients, whilst ensuring the right infrastructure to align our vision and strategic goals;
• Take proactive actions targeted at minimizing and mitigating implementation & projects risk;
• Challenge the status quo, display initiative and innovation in coming up with solutions;
• Perform root cause analysis of common onboarding problems;
• Manage client and business ad-hoc queries and requirements;
• Contribute to project plans that assess resource requirements and timescales for execution to ensure overall project timescales can be met;
• Display appropriate involvement in Department initiatives & strategic planning.

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 6-8 years of experience as Business Analyst is a must
• 4+ years of Transfer Agency client onboarding experience is a must
• Specific Skillset in Operations Business Analysis / Change / implementation delivery required
• Involvement in Fund launches / conversions / mergers / liquidations is beneficial
• Ability to work in fast paced environment under tight contractual deadlines.
• Capability for stepping into project management at times when required;
• Excellent communication and stakeholders management skills, with the ability to communicate to a range of audiences;
• Experience working on large migrations on-boards transformation projects and/or doing metrics on ops processes e.g. lean time in motion, root cause
• Excellent interpersonal skills particularly in dealing with Clients, internal stakeholders and
• Ability to work as part of a global team, managing conflict and openly addressing challenges

What would you get in return?

• Competitive salary; annual salary review; discretionary annual performance bonus;
• A challenging work environment where you can collaborate with global teams & clients to contribute to critical banking applications;
• A great environment for learning new technology and tools;
• Exposure to variety of products offered on financial market such as Fund Accounting, Middle Office, Custody, Transfer Agent, Trustee and others;
• Opportunity to work in hybrid mode;
• Social benefits (e.g. private healthcare care, employee pension plan, benefit system, life insurance);
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with;
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed);
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

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