Office Administrator

Administrative & Office Management

• Manage daily office operations, supplies, vendor communications, and inventory records.
• Maintain accurate documentation such as staff schedules, supplier invoices, and compliance files.
• Support management in financial tasks like petty cash, billing, and payroll coordination.

Customer Relationship Management (CRM)

• Use CRM tools to track and manage customer reservations, feedback, and loyalty programs.
• Maintain an updated customer database for marketing and promotions.
• Generate reports on customer trends, repeat visits, and satisfaction insights.
• Coordinate with the marketing team to run CRM-based campaigns (SMS, email, loyalty rewards).

Staff & HR Support

• Assist in staff onboarding, training schedules, and record-keeping.
• Coordinate shift rosters and communicate updates to employees.
• Ensure compliance with restaurant policies and legal standards.

Communication & Coordination

• Act as a communication hub between management, staff, suppliers, and customers.
• Organize and document meetings, feedback sessions, and operational updates.
• Handle phone, email, and walk-in inquiries in a professional manner.

Skills Required

• Proficiency in CRM tools (Zoho, HubSpot, Toast, or restaurant-specific CRMs).
• Strong organizational and multitasking skills in a fast-paced environment.
• Good knowledge of MS Office / Google Workspace.
• Excellent communication and customer service skills.
• Ability to handle financial documentation and basic bookkeeping.

Qualifications

• Bachelor’s degree or diploma in Business Administration, Hospitality Management, or related field.
• Previous experience in restaurant administration or hospitality sector preferred.
• Hands-on experience with CRM software in customer-facing operations.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person