O2C Team lead - Order management

About the client

Hiring for top Multinational corporation !!

Role: O2C Team lead -Order Management

Qualification : Graduation

Experience : 4 - 8 Years

Key Responsibilities:

• Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance.

• Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately.
  
• Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development.
  
• Escalation Management: Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction.
  
• Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements.
  
• Process Improvement: Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process.
  
• Quality Assurance: Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance.
  
• System Proficiency: Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively.
  
• Performance Monitoring: Monitor team KPIs, ensuring that quality scores and customer satisfaction targets are consistently met or exceeded.
  
• Shift Leadership: Provide leadership presence across multiple shifts to ensure smooth operations in a 24/7 environment.
  

Qualifications:

• Education: Any Graduate/Postgraduate. Certification in Supply Chain Management, Business Process Management, or related fields is preferred.
  
• Experience: Minimum 6 to 8 years of experience in Order Management and O2C processes, with at least 2 to 3 years in a leadership or team lead role within a BPO/BPM environment.
  
• Leadership Skills: Demonstrated ability to lead, coach, and develop a team in a fast-paced, dynamic work environment.
  
• Technical Skills: Proficiency in ERP/CRM tools and MS Office. Ability to train and guide others in using these systems effectively.
  
  

Location: Bangalore

Salary: 10.5 LPA

Shift: Night Shift (Sat & Sun fixed weekly off)

Mode: Work from Office

Interview mode: Face to Face (Walk -in)

Transport: 2-way cab facility provided

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Thanks & Regards,

Hemalatha

HR Analyst

Black and White Business Solutions Pvt Ltd

Bangalore, Karnataka, INDIA.

Direct Number: 080-67432418 | WhatsApp 9900261540

hemalatha.c@blackwhite.in | www.blackwhite.in

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