O2C Team lead - Order management

About Client

Hiring for One of the Most Prestigious Multinational Corporations!

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Key Responsibilities:

• Team Leadership & Management:

  Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance.

• Process Ownership:

  Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately.

• Mentorship & Development:

  Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development.

• Escalation Management

  : Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction.

• Stakeholder Collaboration:

  Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements.

• Process Improvement:

  Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process.

• Quality Assurance

  : Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance.

• System Proficiency:

  Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively.

• Performance Monitoring

  : Monitor team KPIs, ensuring that quality scores and customer satisfaction targets are consistently met or exceeded.

• Shift Leadership:

  Provide leadership presence across multiple shifts to ensure smooth operations in a 24/7 environment.

Qualifications:

• Education

  : Any Graduate/Postgraduate. Certification in Supply Chain Management, Business Process Management, or related fields is preferred.

• Experience:

  Minimum 6 to 8 years of experience in Order Management and O2C processes, with at least 2 to 3 years in a leadership or team lead role within a BPO/BPM environment.

• Leadership Skills:

  Demonstrated ability to lead, coach, and develop a team in a fast-paced, dynamic work environment.

• Technical Skills:

  Proficiency in ERP/CRM tools and MS Office. Ability to train and guide others in using these systems effectively.

Location:

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Thanks & Regards,

Chaitanya

HR Analyst

Black and White Business Solutions Pvt Ltd

Bangalore, Karnataka, INDIA.

Direct Number: 080-67432445 | WhatsApp 8431371654

chaitanya.d@blackwhite.in | www.blackwhite.in

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