O2C Team lead - Order management

Black And White Business Solutions

4 - 9 years

10 - 15 Lacs

Bengaluru Karnataka India

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

Order to Cash (O2C) Order Management Team Leadership CRM Escalation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Order to Cash (O2C) Team Lead

Key Responsibilities:

Team Leadership & Management
: Lead a team of O2C specialists and SMEs; ensure team goals align with business objectives.
Process Ownership
: Supervise the entire O2C cycle including order processing, invoicing, customer query resolution, and escalations.
Mentorship & Development
: Provide coaching, feedback, and development plans to team members for performance growth.
Escalation Management
: Resolve complex and escalated issues efficiently to maintain service quality and client satisfaction.
Stakeholder Collaboration
: Coordinate with sales, finance, and logistics for seamless order fulfillment and issue resolution.
Process Improvement
: Identify inefficiencies in workflows and implement strategies for continuous process enhancements.
Quality Assurance
: Monitor and enforce adherence to quality standards, accuracy, and compliance metrics.
System Proficiency
: Guide team in effective use of ERP and CRM platforms; support in system-related problem-solving.
Performance Monitoring
: Track KPIs and ensure team meets accuracy, turnaround time, and customer satisfaction benchmarks.
Shift Leadership
: Ensure operational coverage and support across multiple shifts in a 24/7 working environment.

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