Non-Mainly Manager # Sales & Order Management DICV Export

To support the Freightliner Truck export operations in the Mexico market through effective coordination, data management, and stakeholder engagement. This role plays a key part in enabling market growth, maintaining operational efficiency, and ensuring customer satisfaction in line with DICV’s export objectives.

Key Responsibilities:

• Market Coordination & Support:
  Assist in implementing market strategies by supporting local sales efforts, tracking competition insights, and following up on business opportunities in collaboration with the market lead.
• Customer & Dealer Interface:
  Act as a point of contact for routine coordination with dealers and fleet customers. Address queries, share updates, and follow up on orders, documentation, and aftersales issues.
• Sales Planning Support:
  Monitor sales orders, assist in tracking export volumes, and help ensure that revenue and delivery milestones are on track. Raise concerns promptly and coordinate with internal teams for resolution.
• Cross-functional Liaison:
  Coordinate with teams across Supply Chain, Logistics, Order Management, Product Planning, and Aftersales to support on-time execution of delivery plans and resolve day-to-day operational challenges.
• Marketing & Brand Activation Support:
  Contribute to brand-building activities in the Mexican market by helping organize events, manage campaign logistics, and support content localization in line with Freightliner standards.
• Compliance & Documentation:
  Ensure accurate and timely preparation of export documentation and assist in maintaining compliance with trade, homologation, and local regulatory requirements.
• Feedback Gathering & Market Insights:
  Collect and summarize dealer and customer feedback on products, services, and market needs. Share insights with the broader team to support product relevance and continuous improvement.
• Reporting & Administrative Support:
  Maintain dashboards, trackers, and reports for sales performance, dealer engagement, and project status. Support periodic reporting to leadership and ensure data accuracy and timely submissions.