On-site
Full Time
Overall experience – 2 to 5 years,
preferably worked in NOC environment support
Must Have:
· Hands-on experience on any one of the NOC Monitoring tools (Site 24x7, Nagios, OpsRamp, New relic, Prometheus, etc.,)
· Experience in Linux and Windows server
· Willing to work in rotational Shifts
Requirements:
1. Experience in IT/Cloud infrastructure monitoring, preferably using the Site24x7 or similar monitoring tools.
2. Working knowledge of Linux and Windows operating systems at L1 levels.
3. Preferable knowledge of Docker container environments and cloud platforms like AWS and Azure.
4. Preferable understanding of networking concepts and infrastructure components.
5. Ability to perform basic troubleshooting and resolve issues related to servers, networks, and applications.
6. Excellent communication and interpersonal skills to effectively collaborate with team members and end-users.
7. Self-motivated and able to work independently as well as in a team-oriented environment.
8. Ability to adapt to a fast-paced and dynamic work environment, hard worker with eagerness to learn technologies.
What we provide:
1. Comprehensive training and handholding to learn the underlying technologies in monitoring.
2. Continual reviews and improvement initiatives to ensure that manpower scales up in a collaborative work environment.
3. Transparency and growth-oriented work environment for technical engineers.
Responsibilities:
1. Monitor and analyze the performance, availability, and health of servers, networks, applications, and other IT infrastructure components using the Site24x7 monitoring tool.
2. Respond to alerts and notifications generated by the monitoring system and perform L1 troubleshooting to resolve issues or escalate them to higher-level support teams.
3. Conduct regular checks and proactive monitoring to identify potential problems and address them before they impact the services.
4. Collaborate with network engineers, system administrators, and application support/DBAs, to troubleshoot and resolve basic issues.
5. Monitor and track incidents, service requests, and change requests related to the monitoring system, ensuring timely resolution and adherence to SLAs.
6. Document and maintain knowledge articles, standard operating procedures (SOPs), and troubleshooting guides for common monitoring issues.
7. Work closely with the L2 and L3 support teams to escalate and resolve complex issues that require their expertise.
8. Monitor the NOC dashboards, track maintenance for planned activities.
9. Will be part of the NOC group working in the night shifts as and when applicable.
Job Type: Full-time
Pay: Up to ₹900,000.00 per year
Benefits:
Shift:
Ability to commute/relocate:
Experience:
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