NOC Engineer

NOC Engineer

Location: Hyderabad (Work from Office), Candidate must be from Hyd/ South region

Who We Are:

Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.

Who You Are:

This position will be a WFO role, and you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively in order to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations.

Job Description

• Supervise a 24x7 Network Operation Center’s (NOC) shift operations and personnel;

• Assign and manage the workload of shift personnel, as well as escalate resource constraints to Management;

• Oversee day-to-day NOC operations, escalations, ticketing, and communications with all customers;

• Further, develop process and procedures within the NOC;

• Update and maintain documentation associated with processes and procedures;

• Continuously improve and develop systems to proactively monitor the infrastructure we manage;

• Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution, and customer issues

• Subject to call 24 hours, 7 days a week;

• Responsible for managing outages, SLA, uptime, service availability, root cause analysis

• Commitment/flexibility (late night and weekend work is quite often required due to the nature of the business)

Requirements

• 10+ years of experience as a NOC Engineer

• CCNA/CCNP/CCIE/ITIL certification is a plus

• Knowledge in Network concepts; server computing, and telecom technologies

• Hands-on experience in Network Data Center planning/design/implementation, site-to-site tunnel setup, and troubleshooting, VPN issues,

• Understanding of TCP/IP and QoS in the LAN, WAN, and WLAN

• Basic knowledge of AD, Server, and Database Infrastructure environment.

• Experience with PowerShell/Scripting

• With 5+ years of experience in managing a NOC environment;

• Strong understanding of the architecture of various enterprise monitoring tools like Zabbix, Nagios

• Good knowledge of working with cloud infrastructure Azure

• Aware of standard network best practices and integration of all tools;

• Analytical and problem-solving skills;

• The ability to interact efficiently with peers and customers is required;

• Ability to multitask effectively.