Network Support Engineers, FTTx Specialists & Escalation Managers

Were Hiring: Network Support Engineers, FTTx Specialists & Escalation Managers

(40+ Openings | 3 - 12 Yrs Experience | Multiple Roles & Designations)

Location:

About Us

Hatchtra Innotech Pvt. Ltd. is a leading staffing partner for Fortune 500 clients and high-growth enterprises. We specialize in placing top-tier tech professionals on high-impact, scalable digital projects.

Join our team to support high-availability networks, troubleshoot mission-critical services, and manage escalations for Tier 1 ISP and telecom clients.

About the Role

Network Support Engineers, FTTx Field Support Specialists

You ll work in a fast-paced NOC setup with cutting-edge platforms like Cisco, Juniper, Ciena, Nokia, Accedian, and more, supporting enterprise customers and high-priority incident resolution.

Open Positions & Designations

Level 1 Network Support Engineer (3 - 5 Yrs)

Designations:

• NOC Support Engineer
• Ethernet/IP Circuit Engineer
• L2 Network Operations Associate

Ideal For:

Level 2 FTTx & Platform Support Specialist (5 - 8 Yrs)

Designations:

• FTT Engineer / L2 Transport Engineer
• Multi-Vendor Network Support Specialist
• Circuit Testing & Diagnostics Lead

Ideal For:

Level 3 Escalation Manager / Incident Lead (6 - 12 Yrs)

Designations:

• Escalation Manager / Incident Response Lead
• Senior Network Operations Manager
• NOC Escalation SPOC

Ideal For:

Key Responsibilities (Role-Based)

Level 1 Network Support Engineer

• Tier 2/3 support for customer network issues
• Troubleshoot BGP, MPLS, VLANs, L2 switching, STP
• Configure and monitor routers/switches (Cisco, Juniper, Nokia)
• Perform SNMP/CLI-based diagnostics
• Monitor alarms and performance metrics in NOC
• Document ticket logs, incident resolutions, and RCA

Level 2 FTTx & Platform Support Specialist

• Perform OTDR and RFC 2544 testing with field engineers
• Troubleshoot DWDM/SDH circuits and transport layers
• Manage multi-vendor environments (Ciena, Infinera, ADVA, etc.)
• Coordinate with provisioning/field teams for service restoration
• Support fiber fault analysis and capacity diagnostics

Level 3 Escalation Manager

• Handle high-priority escalations and outage incidents
• Coordinate across NOC, Field, Customer, and Engineering teams
• Lead incident bridge calls, provide timely customer updates
• Perform RCA and generate post-incident reports
• Track escalation metrics, build escalation SOPs/playbooks
• Ensure SLA compliance and process improvement

Skills & Tools

Core Networking & Platforms

• Cisco, Juniper, Nokia, Accedian, Ciena, ADVA, Infinera, Fujitsu
• Ethernet, IP, BGP, MPLS, IS-IS, VLAN, STP, L2/L3 Switching
• DWDM, SONET, SDH, FTTx, Telco Core Infrastructure

Testing & Tools

• OTDR, RFC 2544, iPerf, Wireshark
• SNMP Monitoring Tools, CLI, Salesforce, Assure

Qualifications

• Bachelors degree in Engineering, Telecommunications, or IT
• 3 to 12 years experience in Network Operations / NOC / Telecom ISP
• Hands-on with Ethernet/IP circuits and multi-vendor hardware
• Familiarity with FTTx, Transport Networks, and Fiber Testing
• Certifications Preferred:

• Cisco

  : CCNA / CCNP

• Juniper

  : JNCIA / JNCIS

• Nokia / Alcatel / ITIL

  certifications are a plus

Example Role Combinations

• L2 NOC Engineer (4 Yrs):

  Cisco + BGP/MPLS + SNMP Monitoring

• FTTx Support (6 Yrs):

  Ciena + OTDR + DWDM Circuit Analysis

• Escalation Manager (9 Yrs):

  RCA Lead + High-Severity Incident Handling + SLA Governance

Why Join Us?

Work with Tier-1 ISPs and global telecom leaders
24x7 mission-critical network support roles Hands-on exposure to advanced telecom infrastructure Fast-track career growth in network and incident management Multiple vendor certifications and leadership paths available

How to Apply

FTT Engineer 6 Yrs