49 Ciena Jobs

Job Description: Expertise in Network Management System OSS BSS In depth knowledge of networking protocols including TCP IP SNMP Should have analyzed the Ops data processes provide insights and suggest improvements based on KPIs Responsible for designing implementing and maintaining robust network monitoring solutions to ensure the availability reliability and performance of network infrastructure Should have hands on in FCAPS essentially Fault Management Configuration and Security Expertise in responsible of Managing the Provisioning Capacity Performance of IT Infrastructures and end to end delivery of IT services Should have hands on in preparing the Requirements Design and Solution documents Understanding of Technology Landscape such as E2E OSS BSS Network Monitoring System Incident Change management Network Service inventory Service Assurance journey Fault Orchestration Field Operations Network Performance Management Microservices based Architecture Robotic Process Automation Evaluate and select appropriate monitoring tools technologies and methodologies to effectively monitor network traffic performance metrics and security events Ensures compliance to SLAs policies and standard operating procedures without fail and leverage tools escalation points knowledgebase tools internal applications etc to help resolve customer issues Key Responsibilities: Min 3 years exp in Network Management System Linux Shell Script Ansible Oracle Python Tools Spectrum Nagios Dynatrace Resolve SevOne Ciena Splunk SA NXT Domain Network Assurance OSS BSS Technical Requirements: Service Fulfilment Service Provisioning Netcracker Nokia Flowone Service Orchestration Service Inventory Unified Inventory Nokia UIV PNI Physical Network Inventory LNI Logical Network Inventory Service Assurance Fault Management Performance Management Config Management Network Automation Netcool Splunk Nokia Assurance Center NAC Ciena Blue Planet Kubernetes Preferred Skills: Domain->Telecom->Sales, Network & Service Fulfillment,Domain->Telecom->Network Service Assurance,Technology->Infrastructure Security->Network Access Control (NAC),Technology->Infra_ToolAdministration-ServiceAssurance->IBM->Netcool,Domain->SDN-NFV->Network Automation Tools,Technology->Big Data - Hadoop->Splunk,Domain->SDN-NFV->NFV Orchestrator->Ciena Blueplanet,Domain->Telecom->Network Inventory Planning & Management

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products. Provide on-site support to Customers where required. Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident or issue to next level Support team. Debugging the customer faults on DWDM/OTN Technology & providing solution to customer using standardized method Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly. Contribute to knowledgebase (KCS) Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required. Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage. The Must Haves: Bachelor s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Good understanding & knowledge of the operation of fiber optic transport and/or switching equipment. More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry. Nice to Have: Good Communication skills as Telephony support will also be provided to global customer as part of this role. Proven problem-solving experience Fundamental understanding of Telecommunication industry #LI-MP2 At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Position : Lead ISP Designation : Senior Manager Location : Gurugram, Ahmedabad Experience : 10+ Years Interested candidates can share their resume at : a_kiran.singh1@airtel.com Job description Position Overview: The ISP Deployment Plan Release Manager is responsible for managing the release and transport deployment of ISP projects. Key Responsibilities: Coordinate for ISP plan release with operations, planning, GIS, and circle ISP teams to ensure that deployments align with business objectives. Plan and execute the rollout of new services, system upgrades, and product releases for transport ISP network. Communicate release timelines, and dependencies with internal teams, external partners, and key stakeholders. Act as the primary point of contact for plan release-related inquiries and updates. Facilitate cross-functional meetings to align all stakeholders on release plans. Ensure that resources (personnel, tools, equipment) are available and proper tracking of those resource. Responsible for raising all plans in respective workflows required during project execution Qualifications: Education: Bachelors degree in Telecommunications, Project Management, or a related field. Experience: 10+Year of experience in release management, project management, or ISP deployment, with a strong focus on managing technical deployments. Skills: Strong understanding of ISP technologies, such as fiber-optic networks, wireline, transport, broadband, routers, and switching systems. Excellent communication skills to manage cross-functional teams and liaise with stakeholders. Ability to identify and resolve risks or issues during the deployment process. Strong problem-solving and decision-making skills in high-pressure environments. Interested candidates can share their resume at : a_kiran.singh1@airtel.com

Provisioning: Provision and configure access networks manually and through automation tools. Engage with relevant workgroups to ensure that Outages & Migration activities will improve Network performance, remove legacy platforms, and consolidate Network resources whilst ensuring minimum impact and disruption to End Users and other Customer platforms. Identify and resolve network provisioning failures, determining root causes and recommending corrective actions. Support field engineers remotely for commissioning new services. Optimize provisioning processes for agile and timely delivery. Manage escalations within the team and ensure clear communication with stakeholders. Testing and Migration: Perform throughput and performance testing Conduct network validations and assist in migrations with minimal service interruptions. Collaboration: Engage with global customers, providing regular updates on provisioning and testing. Work closely with cross-functional teams to deliver end-to-end enterprise network solutions. Ensure compliance with workplace health and safety (WHS) policies. Additional Requirements: Work shift hours (Australian Business or Out of hours) as per business requirement 5 days from office. Required Skills and Experience: Strong expertise in Carrier Ethernet, IP management, routing, and switching, DWDM and legacy networks PDH, SDH. Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6. Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as 5620SAM, Huawei U2000, Cisco EPM, Alcatel Lucent SDH RM, NFM-T, NMS, Ciena site manager and TeMIP. Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903. Excellent troubleshooting skills, with the ability to articulate issues clearly.

Customer Service Executive Position Summary(Key Objectives/Purpose of the Job)* NTAC SME Major Responsibilities* Providing L2 and L3 Support and ensure NW and system uptimes Interlocks and coordination with cross functional teams for issue resolution. Handling the escalated customer and SD related issues and providing L2 and L3 support. Network Major event handling and tracking with regular update on resolution Network level restoration Extending support for IOR execution and new augmentation Presenting the network/system performance to the management Vendor Management and vendor performance evaluation EMS/NMS Server upgrade ,performance monitoring & user management. Qualification Necessary requirement "Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university Certification in any specialization will be added advantage" Experience Necessary requirement 3 to 4 years of experience in the transmission. Skill Requirements(Top 5) - Include Skills requirement in Domain, Leadership and Behavioural Very good knowledge in SDH/DWDM/OTN technologies Familiar in troubleshooting OSP/ISP/Infra issues Hands on SDH/DWDM/OTN equipment's like Alcatel/NEC/Huawei/ECI/Tejas, Adva /Cisco/Ciena EMS/NMS Good concepts in NW design, DCN and Sync deployment Can handle team size of 5-8 and proactive in approach Good interpersonal & communication skills.

Position Summary(Key Objectives/Purpose of the Job)* NTAC SME Major Responsibilities* Providing L2 and L3 Support and ensure NW and system uptimes Interlocks and coordination with cross functional teams for issue resolution. Handling the escalated customer and SD related issues and providing L2 and L3 support. Network Major event handling and tracking with regular update on resolution Network level restoration Extending support for IOR execution and new augmentation Presenting the network/system performance to the management Vendor Management and vendor performance evaluation EMS/NMS Server upgrade ,performance monitoring & user management. Qualification Necessary requirement Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university Certification in any specialization will be added advantage" Experience Necessary requirement 1 to 2 years of experience in the transmission. Skill Requirements(Top 5) - Include Skills requirement in Domain, Leadership and Behavioural Very good knowledge in SDH/DWDM/OTN technologies Familiar in troubleshooting OSP/ISP/Infra issues Hands on SDH/DWDM/OTN equipment's like Alcatel/NEC/Huawei/ECI/Tejas, Adva /Cisco/Ciena EMS/NMS Good concepts in NW design, DCN and Sync deployment Can handle team size of 5-8 and proactive in approach Good

reetings from Teleindia Networks !!! About Teleindia Networks Teleindia Networks Private Limited is a Bangalore-based ISO 9001:2015 and ISO 45001:2018 certified major Telecom Service provider and is specialized in delivering end-to-end Optical, Wireless and Telecom services to our customers. We are among the top Telecom Engineering Service providers in India. Currently, we are servicing the needs of an impressive gallery of global telecom Equipment Suppliers like Alcatel-Lucent, Nortel Networks, Huawei, ZTE, Motorola, Ericsson, ECI, TEJAS, Tellabs, emwit, NanoCell and also India's leading Mobile operators like BSNL, Bharti Airtel Ltd, Reliance Communications and IDEA Cellular Ltd. We are spread across multiple countries and deliver Network Implementation, Optimization, Migration & Management Solutions to customers globally (Click here to see the spread). For more information visit our website: https://teleindianetworks.com Job Description: SLTE DNOC L2 Engineer - (Telecom Network Operating Center) Industry: Telecom Location: Mumbai Date: 26/08/2024 & 30/08/2024 Time: 11:00 AM to 04:00 PM Venue: Andheri, Mumbai Mode: Face to face Positions Available: SLTE DNOC L2 - 5 Openings SLTE DNOC L3 - 2 Openings What to Bring: Updated Resume Passport-sized Photographs Job Overview: We are seeking a highly skilled and motivated L2 and L3 Engineer to join our Cable Landing Station team within the Telecom Network Operating Center. The L2 Engineer will play a critical role in maintaining and optimizing the network connectivity, hardware, and software infrastructure of our cable landing station. This role involves technical expertise, troubleshooting capabilities, and a dedication to ensuring seamless network operations. Key Responsibilities: Network Infrastructure Management: Manage and maintain the cable landing station's network infrastructure, including routers, switches, servers, and related equipment. Perform configuration, installation, and upgrades of network hardware and software components. Collaborate with L1 and L3 teams to ensure effective communication and issue resolution. Network Performance and Optimization: Monitor and analyze network performance, bandwidth utilization, and traffic patterns. Identify areas for optimization and implement solutions to enhance network efficiency and reliability. Contribute to capacity planning and scalability initiatives to accommodate future growth. Troubleshooting and Incident Resolution: Provide advanced technical support for complex network issues, including root cause analysis and incident resolution. Respond to and manage escalated network incidents, working closely with cross-functional teams and vendors. Participate in on-call rotations to address emergencies and maintain high availability. Security and Compliance: Implement and maintain network security measures, including firewalls, intrusion detection systems, and access controls. Ensure compliance with industry standards and best practices for network security and data protection. Configuration and Documentation: Create and maintain detailed network documentation, including diagrams, configurations, and procedures. Assist in the development of standardized network configurations and deployment processes. Collaboration and Training: Collaborate with L1 and L3 engineers, technicians, and management to develop and execute network improvement strategies. Mentor and provide technical guidance to junior team members. Participate in knowledge-sharing sessions and contribute to team skill development. Qualifications: Bachelor's degree in Telecommunications, Network Engineering, or a related field. Master's degree is a plus. 5+ years of experience in a network engineering or operations role within the telecom industry. In-depth knowledge of Submarine Equipment, network protocols, cable systems, routing, and switching. Proficiency in network monitoring tools, configuration management, and network diagnostics. Strong problem-solving skills and the ability to troubleshoot complex network issues. Relevant certifications such as CCNP, JNCIP, or equivalent are strongly preferred. Excellent communication, teamwork, and leadership skills. Benefits: Competitive compensation package and opportunities for career advancement. Health, dental, and retirement benefits. Ongoing training and professional development. Collaborative and innovative work environment. If you are an experienced and proactive network engineer looking to contribute to the reliability and performance of a cable landing station in the telecom industry, we encourage you to apply. Join our team and help shape the future of our network infrastructure.

Role & responsibilities Tx Noc Engineer Experience 5+ years Location delhi hydearabad jd Transport NOC Engineer - SONET, SDH, and DWDM Networks. Fujitsu (FW7420, 7120, 4500, 4100) o Infinera (DTNX, DTC, ATC, MTC, TNX, G30/40, TNM/Transmode) o Ciena (6500, 5200, 4200, 3500, CPL, Waveserver 5, RLS) (formerly Cyan) (Z77,Z33,Z22)

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. Senior Technical Writer - Ciena (Blue Planet Products) Ciena is looking for a skilled, highly motivated Senior Technical Writer . We re seeking a problem solver with excellent language skills who can create easy-to-understand user guides, online help, tutorials, configuration guides, and other user assistance content to help our customers use our products effectively. Responsibilities Create and maintain high-quality, customer-facing documentation for Blue Planet products. Develop user guides, online help, tutorials, and configuration guides. Supplement documentation with relevant use cases, procedural steps, and visuals. Ensure documentation is clear, concise, and aligned with user needs and product functionality. General Activities Write, maintain, and continuously improve customer documentation. Work independently with minimal supervision to meet deadlines and customer priorities. Quickly become proficient with new tools, software, and product features. Collaboration with Stakeholders Collaborate with developers, subject matter experts, product managers, and customer support teams to gather information and identify documentation needs. Participate in weekly scrum meetings and team discussions to understand release requirements and timelines. Identify and close gaps in documentation based on customer feedback and product updates. Areas of Impact Play a key role in enhancing customer satisfaction and product usability through effective documentation. Contribute to the overall success of product adoption and customer support. Requirements Excellent writing, editing, grammar, and verbal communication skills. Strong attention to detail and ability to simplify complex technical concepts. Experience writing for external audiences and creating user-focused documentation. Proven ability to manage multiple deliverables and meet tight deadlines. BA/BS degree or equivalent practical experience. 8+ years of experience planning and writing documentation for software products. Experience working in an Agile development environment. Preferred Qualifications Familiarity with telecom products and networking concepts. Proficiency with documentation tools such as Git, Confluence, HTML, Markdown, and XML-based authoring tools. Experience with structured authoring and content reuse strategies. Familiarity with AI tools and technologies and how they can enhance documentation workflows or product understanding. Experience using AI-assisted writing or content generation tools is a plus. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: The Ciena Services Business Intelligence & Data Science team s mission is to provide the Services community with data reporting and analysis capabilities to support all aspects of the business. The data scope covers the entire transactional spectrum from Sales Opportunities to Post Sales Services. As part of its transformational journey from operational reporting to more advanced analytics, the Ciena Services Business Intelligence team is looking for a hands-on Analyst to help develop and evolve its current BI Delivery environment. Interfacing with the IT and Business User teams, this data expert will be involved in all aspects of the solution, from requirements gathering to end user support. Interface with internal Client teams to Understand and Document Business Requirements and assist in solutioning. Research and Design the Solution Architecture (Report UI + Data Modeling), to ensure optimum performance and integration into existing models. Participate in and Coordinate Development Activities with other team members (modelers, UI developers) Develop of Dashboards reflecting the key trends and metrics of Ciena s services business Maintenance of Existing Power BI Reports / Dashboards / SharePoint Sites Key Responsibilities: Support the Reporting of Operational & Other Metrics for the Global Services Organization, giving clear visibility to Executives / Management about performance against KPI s Understand existing Business Process Functioning & Define/Identify respective KPIs or Metrics to track performance Drive project planning sessions to analyze requirements and design solutions. Demonstrating knowledge of the relevant architecture and information systems Development & Maintenance of Reports and Semantic Models Perform Case Studies & Analysis on specific Business Problems Identify & Provide Root Cause Analysis for key trends of the Global Services organization leadership. Interface with a variety of internal functions when required to resolve issues Identify and implement process improvements Ability to lead proof of concepts of new tools The Must Haves: 0-2 years experience Degree in Finance, Commerce, Engineering, or equivalent Experience with Power BI, SQL Predictive Modelling, Machine Learning knowledge would be an added advantage Experience as Business Analyst Good Business Acumen Must have computer proficiency and be well versed in MS Office - Excel, Word, PowerPoint. Be comfortable working in a global organization, considering global time-zones Strong commitment to on-time delivery Strong interest in the Data & Analytics field with desire to learn and develop. Assets: Self-motivated and quick learner, must be able to work independently to prioritize activities and set functional goals/objectives. Excellent interpersonal communication, problem-solving, analytical, and client-facing skills to facilitate strong relationships with the stakeholders and customers Able to prioritize and handle multiple tasks simultaneously Able to coordinate with and/or direct other team members to achieve planned business results Attention to detail to ensure data completeness and accuracy Good project management skills with focus on follow-through to project completion. #LI-MP2 Not ready to apply Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products. Provide on-site support to Customers where required. Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident or issue to next level Support team. Debugging the customer faults on DWDM/OTN Technology & providing solution to customer using standardized method Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly. Contribute to knowledgebase (KCS) Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required. Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage. The Must Haves: Bachelor s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Good understanding & knowledge of the operation of fiber optic transport and/or switching equipment. More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry. Nice to Have: Good Communication skills as Telephony support will also be provided to global customer as part of this role. Proven problem-solving experience Fundamental understanding of Telecommunication industry #LI-MP2 Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Reporting to the Director, People & Culture Technology, as a Workday Analyst, you will have a consistent track record working in and supporting HRIS/HRMS tools, specifically Workday. Strong relationship building capabilities and analytical skills will assist in working successfully with other functions across Ciena and within the People & Culture team. We re looking for someone that has a solid understanding of Workday HCM and data management . Your days will be different as you tackle a variety of challenges, find creative ways to solve problems and ensure a great user experience for various teams within Ciena. You will provide advice and support to users, scope requirements, and maintain data integrity in the Workday platform. As you work through the various business requirements and opportunities to improve efficiency, you will also be given the freedom and autonomy to propose process and tech improvements. Spanning 37+ countries, this role will allow you to gain global experience. The Must Haves: Post-secondary education in Human Resources 2-5 yrs experience with Workday configuration - HCM, Reporting and Data Management Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows, for as-is and to-be states A focus on improving data quality and addressing issues A keen curiosity about using automation to help improve the employee experience A teammate with excellent organization, prioritization, project, and time management skills Comfortable working in a fast-paced environment and an ability to work on multiple initiatives concurrently Experience supporting and partnering with diverse and globally dispersed customers and team members The Assets: Work experience within an HR function preferred Experience with multiple Workday SKUs Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Dynamic and motivated Project Engineer who will report to a Senior Manager and will be directed by Project Management and RTTS Leads. The Project Engineer will be responsible for network designs, shelf commissioning scripts and support remote turn up and test activities on Ciena 6500, RLS and ancillary equipment for customer deployments and migrations. This includes creating Detailed Network Designs using available tools, generating shelf commissioning scripts, performing shelf commissioning and provisioning, establishing end-to-end continuity on routes, BER testing using internal test sets, and running scripts that will be evaluated for any system clean up items that need to be addressed. Responsibilities: Work with Project Management team in support of delivering route build project. Create Detailed Network Designs in Visio using available tools. Create Commissioning and Provisioning scripts for 6500, RLS and other Ciena products. Validate sold designs with actual designs at different stages of the project. Create and drive best practices. Perform advanced provisioning and troubleshooting activities, and software upgrades on newly installed equipment. Work remotely, with field technicians to ensure sites are turned up and tested Work remotely with field personnel (Ciena partner, other customer vendor or customer Data Center employees) to troubleshoot issues preventing route turn up and test. Run scripts to pull information needed for the Network Validation team to assess any system clean up items that need to be remotely corrected. Work remotely, with field technicians, if necessary, to correct any system clean up items identified by the Network Validation process. Remotely turn up a 1-hour BERT and run final scripts. Work closely with the Ciena Project Management team and will provide them with technical advice as needed. Resolve complex technical problems and will escalate issues to the next level of support when necessary. Responsible for the administration of deployment project documentation, including daily status reports, project closing documents, and engineering document updates. Responsible for the collection, validation, and submission of network test records. The Must Haves: Fundamental knowledge of various Ciena products, possess a strong technical aptitude, and have a desire to learn new products and technologies. Advanced knowledge of one or more major Ciena product lines. (Ciena 6500, RLS product knowledge is essential. Strong understanding and experience troubleshooting photonic layer, including EDFA and Raman amplification. Knowledge of routers and L2/L3 networking is preferred. Experience with Site Manager and network troubleshooting tools (onboard OTDR, TDS scripts, etc.) is essential. Ability to perform advanced provisioning and troubleshooting activities, as well as network software upgrades. Knowledge and experience to direct other technicians during live traffic maintenance window activities, and to provide mentoring and instruction to trainees and peers. Work independently from a remote location, without direct supervision, collaborating as part of a team to meeting business objectives. Must have excellent written and verbal communication skills. Excellent Customer Service interaction skills Ability to work in a collaborative environment Technical Degree or bachelor s degree (CS,EE), or relevant equivalent work experience. Min 7+ years working with field deployment team and service partners is desired. Familiarity with various North America customers, specifically in the realm of network deployment or Network Operation Center (NOC) support. Previous network turn up and test support experience on Ciena products. Ability to diagnose, troubleshoot and debug complex system level issues. Excellent organizational, interpersonal skills and problem-solving skills. Team player. Must be able to work well in a collaborative team environment that promotes sharing of knowledge and experiences. Experience in providing technical support; preferably through an equipment vendor. #LI-MP2 Not ready to apply Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. Job Description The communications networking industry is undergoing transformative change and Ciena is leading the charge with a fresh wave of innovation uniting optical and packet technologies. As a trusted partner to over 1,000 customers in 60+ countries, Ciena builds networks that fundamentally changes the way our customers compete. Ciena s Routing and Switching business plays an instrumental role in our strategy and is bringing products and solutions to market that win with the pillars of speed - service delivery, agility, and assurance. What we re looking for: We believe in the power of people. We are a network strategy and technology company that is motivated by making a difference in people lives - their productivity, their creativity and comfort. That s why our engineers design and implement innovative technologies that allow people to do great things. With large customer base and proven capabilities - Ciena s Routing and Switching software team is focussing on design/development of Next generation Routing/Aggregation Platforms with enhanced Routing and MPLS capabilities to take advantage of worldwide market opportunities as Service Providers, Enterprises and Datacentre virtualize their networks, unify their legacy networks and prepare for 5G. We are looking for motivated Software Engineers with penchant for learning to join our team. What will you do at Ciena? The candidate will be involved in the design and development of software for our next generation Networking Platforms in Routing and Switching. This position will focus on software design and implementation. As part of a software development team, you will be introduced to new technologies, design practices, development and debugging techniques that will help you grow both professionally and personally. It is a unique opportunity to apply and enhance your engineering knowledge and skills in an environment dedicated to maintaining industry superiority. The candidate will be expected to provide basic assessment of own work including effort estimation, status reporting etc. The candidate will get enough exposure for continuous learning and development of skills in the related domain. Required Skills: Good understanding of Software Design principles and C programming. Theoretical/practical exposure to networking protocols (Ethernet switching, Layer-3 routing, MPLS) is desired Good design, testing, debugging and documentation skills. Excellent verbal and written communication skills. Self-starter with a strong can do belief, who can work in a dynamic environment with little supervision. Education and Experience: Bachelor s/ Master s degree in Computer Science or Electronics and Communication. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

NMS Hands on mentioned OEM: ECI- (XDM, BG, NPT), Ciena- EPT, prepare service design by proper service feasibility check and traffic engineering. Putty with Cisco, Nokia, and Huawei devices, trace E2E services and prepare service migration plan

As a Technical Specialist in the validation team, you will play a crucial role in testing and automating optical network solutions, ensuring smooth integration across design, provisioning, and management. You will develop and execute comprehensive test plans for optical network design tools, working with real network elements and simulators. Your expertise in DWDM, CWDM, SONET, OTN, Ethernet, and IP will support fault analysis, performance validation, and robust automation using Python, Java, and SQL. You will collaborate with cross-functional teams in an Agile setup, leveraging tools like Jenkins, Ansible, and Jira to drive testing efficiency. A proactive, results-driven approach and strong skills in automation testing and optical network planning tools will be essential for success in this role. You have: Bachelors degree with 28 years of experience. Knowledge of programming skills in Python and SQL. Experience working with DWDM, CWDM, SONET, OTN, Ethernet, IP, and GMPLS. Knowledge of Software Tools like Jenkins, Ansible and MS Office. It would be nice if you also had: Proficient in working with advanced optical components such as ROADM, OXC, EDFA, Raman amplifiers, and OEO. Contribute to high-performance network design and validation. Hands-on experience in testing both web-based and client-server applications, ensuring robust functionality and user experience across platforms. Use the Network Manager to create services and upload data from the deployed network. Develop detailed test plans for an optical network design tool that interacts with network elements and operations support systems. Demonstrate a deep understanding of the performance limitations of DWDM systems, transmission properties, and network impairments such as OSNR and PMD. Perform fault analysis to aid in the prioritization of test combinations, ensuring a minimal set of tests that provide optimal coverage. Focus on the implementation of automation scripts for all test cases using Python. Execute tests both manually and through automated scripts. Possess hands-on experience with optical network planning tools. Collaborate with cross-functional teams to ensure quality and performance standards are met.

As a member of Nokia's NI Delivery & Operations within Global Customer Engineering, you will manage the end-to-end delivery of IP transport professional services, including network design, solution validation, implementation, and customer acceptance. Collaborating with Product Line Managers and Subject Matter Experts, you will ensure timely and quality delivery of services to meet customer requirements. You Have: Fluent English CommunicationProficient in both spoken and written English for effective communication and documentation. Field Experience with Nokia IP Transport ProductsHands-on experience with Nokia's Network Management Systems, particularly in DWDM (PSS/OTN). Software Installation & IntegrationProven ability to install, integrate, and migrate Network Management Systems, with basic troubleshooting capabilities. Knowledge of Transport TechnologiesFamiliarity with various transport technologies such as DWDM, SDH, Ethernet (EoSDH and MPLS-TP), and GMPLS. Excellent Communication & Negotiation Skills: Strong interpersonal skills to effectively communicate and negotiate with stakeholders. Bachelor's Degree in Telecommunications EngineeringFormal education in telecommunications or a related field. 35 Years of Directly Related ExperienceDemonstrated experience in transport networks, aligning with the responsibilities of the role. It would be nice if you also had: AI and Machine Learning KnowledgeUnderstanding of AI/ML applications in networking, including network optimization and automation. CertificationsCisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certifications are advantageous. Provide independent optimization support for customer network rollouts and modernization, including analysis, testing, tuning, feature activation, monitoring, and optimization activities. Conduct Minimization of Drive Test (MDT) and Layer 3 trace analysis to assess network performance and identify areas for improvement. Effectively utilize design and measurement tools, including internal and external troubleshooting tools, to analyze and resolve network issues. Proactively automate repetitive optimization tasks to reduce analysis time and enhance efficiency. Consult on and develop medium to complex network configuration files, capacity planning, network interface analysis, and advanced product dimensioning/solutioning. Advise on coverage, capacity, Quality of Experience (QoE), and Quality of Service (QoS) optimization impacts on site/cell or software feature parameters. Organize and execute field measurements and laboratory tests to validate network performance and configurations. Act as the primary escalation point for customer and performance network audits, providing problem-solving expertise and supporting Product Line Managers (PLMs) during offer phases to clarify needs, assess feasibility, and identify associated efforts and costs.

As a Technical Specialist you will play a key role in testing, validating, and automating optical network solutions, ensuring seamless integration between network design, provisioning, and management. You will develop and execute detailed test plans for optical network design tools, working with real network elements and simulators to validate performance. Your expertise in DWDM, CWDM, SONET, OTN, Ethernet, and IP will be essential for fault analysis, performance evaluation, and automation scripting (Python, Java, SQL). You will collaborate closely with development teams, network management teams, and product managers in an Agile environment, using tools like Jenkins, Ansible, and Jira to enhance testing efficiency. A strong results-driven mindset, independent problem-solving skills, and experience in automation testing will be key to success in this role. You have: Bachelors degree 8- 10 years of experience. Having knowledge of Programming skills with Python, Java and SQL. Worked on DWDM, CWDM, SONET, OTN, Ethernet, IP and GMPLS. Knowledge of Software Tools like Jenkins, Ansible and MS Office. It would be nice if you also had: Experience in ROADM, OXC, EDFA, Raman Amplifiers, Amplifiers, OEO and OXC. Testing of web-based applications and client-server applications. Use the Network Manager to create services and upload data from the deployed network. Develop detailed test plans for an optical network design tool that interacts with network elements and operations support systems. Have a deep understanding of the performance limitations of DWDM systems, transmission properties, and network impairments such as OSNR, PMD, Perform fault analysis to aid in the prioritization of possible test combinations, ensuring a minimal set of tests that provide the desired coverage. Focus on the implementation of automation scripts for all test cases (Python language). Execute tests both manually and using automated scripts. Experience with Optical network planning tool.

Role: Network Planner and Documentation. Skills Required: - Should have good knowledge on CIENA Hardware specifications and product know-how and its use in different solutions, Experience is mandatory in CIENA products OME6500 (L1&L0), 6500RLS. - The person should be aware of all deployment activities on CIENA products such as I&C, Nodal ATP, Channel ATP, Service provisioning, Link Testing, etc. - The Person should have good knowledge and hands-on experience to create Network diagram, DCN diagrams, Signal Flow diagrams (SFD) , Rack front view (RFV), NDDs, RFL (Running fiber list), Commissioning sheets, Channel plan etc. - The person should have good experience in doing planning of DCN designs and Network designs based on Planning files provided by System Engineering team. - He should possess good technical ability to understand different type of CIENA solution deployed in customer networks in India. - He should be able to Lead the account independently, talk to internal teams (PM, PSE) and customer planning teams take the input and provide the response within time. - He should possess good verbal and written skills to communicate effectively on Critical issues. - Should have good knowledge on MS-EXCEL, VISIO - Should have at least 4-9 Years of relevant experience. Educational requirement: - Should be B.E or equivalent Degree course - Should have hands on Experience on planning and documentation. - Should have worked on different Optical solutions

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. . Job Description Ciena is currently seeking a Patent Portfolio Manager to join our legal department to manage the company s patents and patent applications in the optical devices and optical networking areas. The successful candidate s responsibilities will include working with the rest of the patent prosecution team to strategically manage Ciena s worldwide patent portfolio of more than 3,000 properties, promoting the patent development program within the internal R&D community, contributing during internal Patent Review Board meetings, receiving and evaluating invention disclosures, managing outside patent prosecution counsel, assessing the value of patent acquisition prospects and helping to define Ciena s overall Intellectual Property strategy. The successful candidate will report to the Head of Patent Prosecution and will have the opportunity to support other IP projects as appropriate. This is a part time role (~16 hours a week) that can be remote based in India. Required Skills: Strong technical knowledge of telecommunication networks and devices Deep understanding of patent drafting, claim construction and claim charting, especially in the electrical arts Ability to effectively manage and run an invention intake system and the Patent Review Board Excellent written and verbal communication skills across all reporting levels of an organization Self-starter capable of working independently and as part of a team Patent assertion and litigation support experience a bonus Required Experience: B.S. degree in electrical engineering, physics, telecommunication engineering or software engineering; Advanced degree or commensurate work experience strongly preferred 5+ years of US patent prosecution experience in a law firm and/or corporate legal department Experience working with non-US patent offices, with a focus on Europe, India and Asia Previous experience managing a patent portfolio preferred At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Please note: The job location for this role will be MANESAR, Haryana . Role & responsibilities Understanding of Network architecture of the assigned customers. Solutions provided by Airtel & competitors to the customer. Customer expectations from the solutions. Coordination with Technical stakeholders in customers organization. Ensures right health of all critical & high value solutions. Insights to planning for configuring solutions basis customers requirements. Single point of contact for the customer for technical engagements. Technical expert and enabled with all tools. Handling the customer escalation and provide the solution timely. Good Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs. Measurement of the all KPIs & Performances of the all Lease partners as per the agreement. Hands on experience on MS Excel & PowerPoint to present the team/function performance. Key Learner and innovative mind set to convert the manual jobs to automate through Tools. Auditing the work performance of the team and appraise subordinates. Preferred candidate profile In Depth knowledge of IP domain . In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains . Expert level of working experience with P2P & P2MP Services , EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP. Hands on with Huawei, CIENA, ALU, and TEJAS, ECI, high end DXC, OTN and DWDM equipment . Incident management, people management, Problem management.

Job Summary: We are seeking an experienced Incident Management Engineer to join our Network Operations Center (NOC) team. The successful candidate will be responsible for managing and resolving incidents related to Ciena, Huawei, and Nokia DWDM networks. The ideal candidate should have a strong background in telecommunications, optical networks, and incident management. Key Responsibilities: 1. *Incident Management*: Detect, investigate, and resolve incidents related to Ciena, Huawei, and DWDM networks. 2. *Network Monitoring*: Monitor network performance and alarms using various tools and systems. 3. *Troubleshooting*: Perform root cause analysis and troubleshooting to identify and resolve network issues. 4. *Communication*: Collaborate with internal teams, vendors, and customers to resolve incidents and provide updates. 5. *Documentation*: Maintain accurate and up-to-date documentation of incidents, including root cause analysis and resolution. 6. *Process Improvement*: Participate in process improvement initiatives to enhance incident management processes and procedures. 7. *Knowledge Management*: Share knowledge and expertise with team members to improve overall team performance. Requirements: 1. *Education*: Bachelor's degree in Computer Science, Electronic Engineering, or related field. 2. *Experience*: Minimum 1-5 years of experience in incident management, network operations, or related field. 3. *Technical Skills*: Strong knowledge of Ciena RLS, Metro Core, OTN, Huawei Metro Core, OTN and Huawei Metro Core, Nokia OTN & Metro Core DWDM networks, including optical transmission,

Job Summary: We are seeking an experienced Incident Management Engineer to join our Network Operations Center (NOC) team. The successful candidate will be responsible for managing and resolving incidents related to Ciena, Huawei, and DWDM networks. The ideal candidate will have a strong background in telecommunications, optical networks, and incident management. Key Responsibilities: 1. *Incident Management*: Detect, investigate, and resolve incidents related to Ciena, Huawei, and DWDM networks. 2. *Network Monitoring*: Monitor network performance and alarms using various tools and systems. 3. *Troubleshooting*: Perform root cause analysis and troubleshooting to identify and resolve network issues. 4. *Communication*: Collaborate with internal teams, vendors, and customers to resolve incidents and provide updates. 5. *Documentation*: Maintain accurate and up-to-date documentation of incidents, including root cause analysis and resolution. 6. *Process Improvement*: Participate in process improvement initiatives to enhance incident management processes and procedures. 7. *Knowledge Management*: Share knowledge and expertise with team members to improve overall team performance. Requirements: 1. *Education*: Bachelor's degree in Computer Science, Electronics Engineering, or related field. 2. *Experience*: Minimum 5 to 10 years years of experience in incident management, network operations, or related field. 3. *Technical Skills*: Strong knowledge of Ciena, Huawei, and DWDM networks, including optical transmission, switching, and routing. 4. *Certifications*: Relevant certifications, such as CCNA, CCNP, or equivalent

Expected Results Major Activities 1 Ensure highly reliable and error free network monitoring & troubleshooting for all TX. Products. • Good knowledge of DCN,WDM, OTN, NPT, EPT domains SDH Technology: Network Optical alarms, trouble shooting, DCC bytes, Synch, Performance monitoring, NMS layers, EMS layer, back up restoration. ECI: Troubleshooting on ECI CWDM, Online support to team. Coordinating with vendor on POA, proactive cases resolution. NPT technology. Alcatel: Product features in Bharti Network, troubleshooting of channel power, tuning 1626, transponders, Color, Black and white channels, Band multiplexer, channel multiplexer. 1678 Alcatel DXC product features and functionality. 1660 SDH products know-how. Ciena: Hands-on required on ciena 5400,6500, 5160,8700,3930,3928,5130,5144,5410. Troubleshooting on HW/SW of Ciena. Configuring channels. OSNR for channels, 6350. Nortel hyper terminal LCT login on: Alcatel- 1678 and 1660. ECI: XDM Family and BG products, NOKIA OMS/OTN TEJAS - Working on Tejas SDH network, troubleshooting (trail, Hardware & fault) 2 Ensure high customer satisfaction index for Data. • Timely Tx backbone incidents resolution and meet MTTR as per SLA Working in 24*7 environment i.e in shifts. 3 Tx network unplanned Incident Management. • Ensure diagnosis of the backbone incident within 30 minutes or SLA Co-ordination with Service fault/ Incident Management for DCN & Sync related issue during any outage Vendors Action plan implementation for Tx.N/W failure restoration. Detection / management / restoration of catastrophic failures. Service restoration by rerouting of t 4 Manage and develop team. • Ensurraffic in case of network failures. Problem management for Tx backbone network. e training to new joinees. Provide updates to team about the latest technology tools and performance measures to ensure continuous service improvements Promote a culture a proactive approach and ownership among the engineers. Knowledge sharing, best practices and replication .Ensure team building and skills development 5 Key Deliverables • Hardware and Software: Working with Ops team for hardware cases resolution. Ensuring ERT. Vendor support. Avoiding multiple POA. Tracking spares, SLA meet Drive prompt restoration of network through coordination with NOC, O&M teams and external vendors.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: As an AI Verification Engineer , you will report to the [Insert Hiring Manager Title or Name], and work closely with cross-functional teams to ensure the quality, performance, and security of AI-powered components embedded within Ciena s intelligent networking solutions. You will be a key player in validating AI/ML models, prompt engineering strategies, and knowledge base integrations to drive scalable and trustworthy AI solutions. Key responsibilities include: Designing and executing comprehensive test strategies and frameworks for LLM-powered AI agents and applications. Conducting adversarial and edge-case testing to ensure robustness and mitigate risks such as RAG poisoning or prompt injection. Validating the accuracy, concurrency, and effectiveness of RAG pipelines and knowledge base integrations. Engineering and optimizing prompts for generative models using techniques like zero-shot, few-shot, and chain-of-thought prompting. Collaborating with AI/ML and DevOps teams to resolve performance issues and contribute to continuous improvement efforts. The Must Haves: Bachelor s or Master s degree in Computer Science , Data Science , Artificial Intelligence , or a related field. 4+ years of experience in software testing, preferably focused on AI/ML or cloud-based systems. Proficient in Python or similar programming languages. Hands-on experience with AI/ML model testing methodologies (functional, performance, integration, security, metamorphic testing, etc.). Working knowledge of APIs , SQL/NoSQL databases , and CI/CD pipelines . Experience validating and troubleshooting large-scale datasets, data pipelines, and LLM applications. Understanding of AI vulnerabilities and risk mitigation strategies in model validation. Assets: Experience with prompt engineering , including iterative refinement and prompt performance evaluation. Familiarity with frameworks such as TensorFlow , PyTorch , or Google ADK . Exposure to testing and evaluating RAG pipelines and knowledge-grounded AI systems. Background in AI system security , including adversarial testing and prevention strategies. Strong communication skills and the ability to document reusable test and prompt strategies effectively. #LI-FA Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.