Network Support Engineer

Systems Plus

3 - 6 years

4 - 7 Lacs

pune

Posted:2 hours ago| Platform: GlassDoor logo

Apply

Skills Required

network support service escalation troubleshooting configuration maintenance vpn routing ospf bgp eigrp analysis management rollback analyze security solarwinds compliance governance provisioning wan tcp ip dhcp switching firewall cisco sophos networking azure aws itil scripting automation powershell python communication documentation coordination

Work Mode

Remote

Job Type

Full Time

Job Description

Location: Pune

Employment Type: full-time

Job Details

Network Support Engineer – Level 2

3–6 years of experience providing L2 remote network support within enterprise or managed service environments.
Act as the technical escalation point for L1 engineers, providing in-depth troubleshooting and configuration assistance.
Handle complex network incidents, problems, and service requests, ensuring resolution within SLA.
Perform configuration and maintenance of firewalls, switches, routers, and VPNs across multi-client setups.
Manage VPN tunnels, VLANs, NAT, and routing protocols (OSPF, BGP, EIGRP) for global network environments.
Conduct root cause analysis (RCA) for recurring or high-impact incidents and contribute to problem management activities.
Participate in change management, validating pre- and post-implementation network performance and rollback readiness.
Monitor and analyze network health, performance, and security through NMS tools such as SolarWinds, PRTG, ManageEngine, or Zabbix.
Implement configuration changes and updates while maintaining compliance with security and governance standards.
Work closely with ISPs and internal IT teams for link provisioning, performance issues, and escalations.
Maintain detailed network diagrams, configuration baselines, and SOP documentation.
Collaborate with client stakeholders and service delivery teams to ensure stable operations in a shared-service environment.
Mentor L1 engineers on incident handling, network basics, and configuration best practices.
Strong hands-on knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and switching/routing concepts.
Proficiency in enterprise firewall management (Cisco ASA, Fortinet, Palo Alto, Sophos, etc.).
Familiar with SD-WAN, Wireless Controllers, and Cloud Networking (Azure/AWS) technologies.
Working knowledge of ITIL processes — Incident, Problem, Change, and Configuration Management.
Scripting/automation exposure (PowerShell, Python, or CLI-based automation) preferred.
Excellent communication, documentation, and client-coordination skills for multi-account operations.
Strong sense of ownership, accountability, and service excellence under pressure.
Flexible to work in rotational or 24x7 shifts supporting global clients.
Process-oriented mindset with the ability to standardize configurations and improve operational efficiency.

More Jobs at Systems Plus

DevOps Administrator

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Web Content and SEO Specialist

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

SRE Principle

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

CRO Specialist

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Email Marketing Associate

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.