Network Field Operations Manager II

Akamai

5 - 10 years

13 - 18 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:3 days ago| Platform:

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Skills Required

field operations interpersonal skills networking workforce planning packaging scheduling manager ii forecasting operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role involves collaborating with field technicians and leads to optimize operations and improve efficiency. Responsibilities include task prioritization, real-time decision-making, and ensuring seamless execution. Partner with vendors to support technician hiring and assist in forecasting future business needs.

As a Network Field Operations Manager II, you will be responsible for:

Ensuring daily field taskssuch as racking, cabling, equipment handling, packaging removal, and physical maintenanceare completed within SLAs
Coordinating regional site requirements and technician dispatches based on task volume and skillset, covering across time zones
Defining and track performance metrics such as task completion rate, quality, time-to-deploy, and incident recurrence
Identifying operational inefficiencies and implementing process improvements to enhance speed, consistency, and safety
Demonstrating ownership over day-to-day decisions & ensuring adherence to site protocols, safety regulations, and operational guidelines
Collaborating with workforce planning, vendor management teams to align operations with business priorities & meet operational demands

Do what you love

To be successful in this role you will:

Have bachelors degree and 5+ years of experience in field operations or large-scale workforce management
(data centres)
Have experience managing across geographies or
shift-based operations
Have skills in people management, task
coordination, and process standardization
Have experience with tools for workforce
scheduling, task tracking, and reporting and forecasting techniques
Have good communication and interpersonal
skills; able to work across cultures and time zones
Have experience leading onboarding and training
programs at scale would be good

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