Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk (ESD India – Business VOIS) team. This role is ideal for individuals with a strong foundation in networking protocols and technologies, who are passionate about delivering exceptional service to premium customers in a 24/7 shift-based environment. The position is based in Bangalore or Pune and involves direct interaction with global clients, vendors, and internal teams to ensure seamless fault resolution and service continuity.
What You’ll Do
- Provide Level 1 technical support for network faults, performing diagnostics and root cause analysis.
- Manage incidents and changes in alignment with ITIL standards, ensuring SLA adherence.
- Escalate issues appropriately to Level 2 engineers and other relevant teams.
- Coordinate with vendors and third parties to prioritise and resolve customer-impacting issues.
- Maintain proactive communication with customers, including participation in bridge calls.
- Handle multiple tasks efficiently, including queue management and customer updates.
- Ensure zero process misses and timely escalations based on business impact.
Who You Are
- A graduate engineer (BE/BTech) with a CCNA certification (mandatory); CCNP is a plus.
- Minimum 1 year of experience in a Network Operations Centre (NOC) with a technical profile.
- Strong understanding of routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, STP, PVST), and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP).
- Exposure to MPLS basics, LDP, TDP, and TE is desirable.
- Excellent communication and customer handling skills, with the ability to manage global clients.
- Fluent in English, with a logical and methodical approach to troubleshooting.
- A team player who thrives under pressure, adapts quickly, and is eager for growth.
What's In It For You
- Opportunity to work in a global, customer-facing technical environment.
- Exposure to diverse networking technologies and real-time fault resolution.
- Collaborative work culture with cross-functional teams and international stakeholders.
- Continuous learning and development through hands-on experience and certifications.
- A dynamic role that builds both technical and interpersonal capabilities.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What Skills You Will Learn
- Advanced troubleshooting and diagnostics across complex network environments.
- Effective communication and stakeholder management in high-pressure scenarios.
- ITIL-based incident and change management practices.
- Escalation handling and decision-making based on business impact.
- Multi-tasking and queue management in a fast-paced service desk setting.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARAFollow us on social media and #StayConnected
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