National Expert Training Manager

Role & responsibilities

1. Training Design & Execution

• New Hire Induction:

• Lead onboarding programs for new Expert team (XSEs) and Managers covering medical science, brand knowledge, Selling Skills Model.

• Training Needs Assessment:

• Work closely with Zonal Managers and Expert Marketing Leadership to identify zonal and national learning needs and design need-based training interventions.

• Capability Development:

• Create and deliver customized training interventions for new and existing field teams including XSEs, AEBMs, and ZEBMs to improve in-clinic engagement, scientific communication, and recommendation generation.

• Virtual & Hybrid Learning Models:

• Use digital platforms to plan and deliver virtual training sessions and blended learning modules for continuous capability enhancement.

2. Field Coaching & Joint Working

• On-the-Job Coaching:

• Facilitate field development by jointly working with Managers and XSEs to assess and coach for best-in-class HCP engagement and in-clinic effectiveness.

• Performance Feedback:

• Provide structured feedback to Field Managers post-coaching and joint working; collaborate with stakeholders to create actionable improvement plans.

• Sustain Training Impact:

• Enable first-line managers in reinforcing training inputs through regular coaching, monitoring of field execution quality, and feedback loops.

3. Compliance, Governance & Engagement

• SOP & Compliance Training:

• Conduct periodic training on Expert SOPs, ethical HCP interaction protocols, and compliance guidelines to ensure regulatory adherence across the sales team.

• Knowledge & Communication:

• Circulate scientific updates, brand knowledge, and value-driven communication to reinforce learning, improve medical depth, and increase field confidence.

• Employee Engagement:

• Support National Expert Lead in building a positive and high-engagement learning culture that contributes to higher morale and lower attrition.

4. Strategic Collaboration

• Stakeholder Partnership:

• Align with Zonal Leadership, Expert Marketing, HR, and Field Managers for designing, executing, and evaluating training effectiveness across regions.

• Brand Team Support:

• Partner with marketing during cycle meetings, brand briefings, and knowledge rollouts to ensure strong message alignment and field readiness.

• Recruitment & Onboarding:

• Participate in recruitment programs and ensure successful onboarding of new hires through structured learning journeys.

Key Deliverables

• Design and execute national learning calendar and capability-building programs for Expert Sales team
• Enhance in-clinic effectiveness and scientific detailing through consistent coaching and training
• Institutionalize coaching culture and performance-based development
• Support sales force morale, reduce attrition, and boost engagement via learning-led enablement
• Ensure 100% training compliance on SOPs, HCP interaction policies, and product knowledge

Preferred candidate profile

• 1015 years of experience in the pharmaceutical industry / FMCG Expert function
• Minimum 2 years of experience as a training manager (preferably in Expert/Field Force training roles)

Educational Qualifications

• Graduate/Postgraduate in Pharmacy or Biological Sciences
• Additional certifications in Learning & Development (preferred)