Store Manager - Fashion Cloths Retail Industry

Job Description

Roles & Responsibilities:- 1. Sales & Revenue Management Achieve monthly and quarterly sales targets. Monitor daily sales performance and strategize for improvement. Identify fast and slow-moving stock to maximize sell-through. KPIs: % of sales target achieved • Average transaction value (ATV) Conversion rate 2. Customer Experience & Service • Ensure excellent customer service aligned with the brand ethos of ethnic fashion. • Resolve customer complaints and feedback in a timely manner. Implement personalization (festive styling, custom tailoring, etc.) KPIs: • Customer satisfaction score (CSAT) • Repeat customer rate • Mystery shopper score 3. Visual Merchandising & Store Presentation Maintain visual standards in alignment with ethnic and seasonal themes. Execute festive and promotional displays. Ensure the store is clean, organized, and appealing. KPIs: • Visual merchandising audit score Festive display compliance Planogram adherence 4. Inventory Management Monitor stock levels and minimize stock-outs and excess inventory. • Ensure timely stock replenishment, especially during peak seasons (Diwali, Eid, weddings). • Oversee inward/outward stock with accuracy. KPIs: • Shrinkage % • Stock turnover ratio Inventory accuracy 5. Team Management & Training Recruit, train, and develop the store team with product knowledge and customer service skills. • Conduct regular briefings and performance reviews. • Motivate the team to achieve individual and store goals. KPIs: • Staff productivity (sales per staff) • Training hours completed Employee retention rate 6. Operational Compliance • Ensure adherence to company policies, SOPs, and audit requirements. Maintain cash register accuracy and billing process standards. • Coordinate with backend teams for logistics, promotions, etc. KPIs: • Audit score (internal/store) Billing error rate • SOP compliance % Experience :- 5+ Years Qualification :- Any Graduate Industry :- Fashion Cloths Retail Industry Location :- Bengaluru (Sarjapur Road & Bel Road) Feel Free to discuss Kalpana Thakur Senior Executive - Talent Acquisition Mobile: 9311579051 Mail us : hr2@talentfinders.in