Motion global IS Service Manager - R&D

As IS Service Managerfor R&D,engineeringand product management, you are accountable for all measures that support the applications falling within the scope of Motion ISPLMDomain. Major focus would be on Application Management of PLM,CADand integrated Platforms withfunctional management of Support Teams to deliver IS application Services meeting the demand generated by theDomain at agreed SLAs with Business.

The IS Service Manageris responsible foroverseeing all activities related to the applications within the Motion IS PLMDomain. This role focuses on managing PLM, CAD, and integrated platforms, ensuring the effective delivery of ISapplication services that meet the domain's demands and agreed-upon SLAs.

Key Responsibilities

• Deliver andmaintainIS solutionswithin the assigned domain, ensuring alignment with business needs and compliance standards.

• Manage cloud infrastructure andPLMapplications, focusing on performance, security, and cost optimization.

• Oversee end-to-end service delivery, including project management, testing, training, user support, and quality assurance.

• Ensure compliance and securitythrough regular audits, adherence to ABB policies, and proactive risk management.

• Lead application lifecycle management, including deployments, hosting, incident handling, and service desk coordination.

• Drive continuous improvementin service delivery processes, asset management, and license/infrastructure cost efficiency.

• Support strategic planning and budgeting, collaborating with stakeholders on roadmaps, RFPs, and cost forecasting.

• Build and lead high-performing teams, ensuring skills development, resource planning, and alignment with service levels.

• Ensurealignment of applicationwith business strategy and needs.

• Define andmonitorthe Service Level Agreement (SLA) for the applicationsin agreement with business requirements and application delivery organization.

Qualifications

• A minimumof7+yearsof relevantexperience working on PLM/CAD or other Engineering Applications

• A prior experience in leading IS team(s)is mandatory

• Excellent IS developing and operations skills, deep understanding of the overall context of business processes &technologies

• Experience ofidentifyingand resolving issues between team members or other teams

• Capacityto translate business requirements into technical IS capabilities and solutions

• Relevant experience in project planning and execution as well as economic aspects of system management and life cycle

• Sound knowledge of ITIL processes&very goodknowledge of IS Infrastructure (Cloud Hosting)

• Strong in information management, computer systems, businessengineeringor similar field