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Mitel Support engineer

0 years

0 Lacs

Hyderabad Telangana India

Posted:10 hours ago| Platform: Linkedin logo

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Skills Required

support troubleshooting maintenance resolve patching configuration reliability service documentation management mentoring ip server provisioning integration flow design reporting tms certifications itil certification voip sip networking

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: We are looking for a highly experienced Mitel Support Engineer (L3) to join our Managed Services team. This role involves advanced troubleshooting, maintenance, and support of Mitel telephony systems and applications. The ideal candidate will have deep expertise in Mitel platforms and be capable of handling complex incidents and escalations. Key Responsibilities: Provide Level 3 support for Mitel voice infrastructure in a managed services environment. Troubleshoot and resolve complex issues related to Mitel systems and integrations. Perform system upgrades, patching, and configuration changes. Monitor system health and performance, ensuring high availability and reliability. Collaborate with internal teams and vendors for issue resolution and service improvements. Maintain detailed documentation of configurations, incidents, and resolutions. Participate in change management and incident response processes. Provide technical guidance and mentoring to L1/L2 support teams. Required Technical Skills: Mitel SX-200 (including Dial-Up Modem configurations and support) MiVoice Business (Mitel 3300 IP) – configuration, troubleshooting, and maintenance MiCollab Application Server – user provisioning, integration, and support MICC (Mitel Contact Center Business) – call flow design, reporting, and troubleshooting Mitel NuPoint Voice Mail – configuration and support Tiger TMS / Innovations Voice Mail – integration and support Preferred Qualifications & Certifications: Mitel Certified Associate or Professional (MiVoice Business, MiCollab, MICC) ITIL Foundation Certification Strong understanding of VoIP, SIP, and telephony protocols Familiarity with networking concepts , Windows Server , and Active Directory Show more Show less

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