Mine Technology Support Specialist

Position: Technical Support Specialist

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About HME Solutions

HME Solutions is a leading innovator in the global mining industry, specialising in the development of advanced Hardware, Technology, and SaaS-based Fleet Management Solutions (FMS) for heavy mining equipment (HME). Our flagship platform, FMS Live™, integrates cutting-edge GNSS machine guidance and automation technologies to drive productivity, precision, and efficiency in both surface and underground mining environments. 

Headquartered in Perth, Australia, with a large Software and Development team based in Hyderabad, HME Solutions is rapidly expanding into international markets to meet growing demand. As part of this growth, we are investing in a world-class administrative and technical support hub in Hyderabad, India—home to our software and infrastructure engineering teams. This office plays a critical role in supporting our global operations and driving innovation in mining technology. 

Role Overview

Technical Support Specialist

The ideal candidate will have a trade background or equivalent practical experience with heavy mining equipment, a strong understanding of mine production systems, and the ability to troubleshoot and support real-time data and telemetry platforms. 

This is a technically hands-on role that involves remote support, system monitoring, fault diagnosis, and working closely with site personnel and engineering teams. 

Key Responsibilities

• Provide technical support for HME’s fleet management systems, telemetry hardware, and communication networks. 
• Remotely monitor system performance, diagnose faults, and guide site teams through issue resolution. 
• Support the deployment and configuration of in-vehicle hardware, base station components, and network devices. 
• Liaise with mine site operators, supervisors, and technical staff to address equipment and system queries. 
• Log and document support tickets, issue resolution steps, and system changes in line with internal processes. 
• Assist with software updates, system patching, and remote installations as required. 
• Escalate critical system failures or integration issues to Tier 2 or engineering support teams. 
• Collaborate with product and engineering teams to improve supportability and performance of deployed systems. 
• Contribute to knowledge base content, user guides, and training documentation. 

Required Skills & Experience

• Trade qualified (automotive, electrical, communications, or mechanical) or equivalent extensive hands-on experience with mining equipment and systems. 
• Familiarity with a wide range of mine site mobile equipment such as haul trucks, dozers, shovels, and drills. 
• High-level understanding of mine site fleet management systems and telemetry platforms. 
• Experience working in or supporting a control room, dispatch centre, or maintenance team. 
• Strong troubleshooting and fault diagnosis skills, particularly related to hardware, networking, and software interfaces. 
• Excellent communication skills for interacting with operators, site supervisors, and internal stakeholders. 
• Comfortable using remote access tools, ticketing systems, and diagnostic software. 

Preferred Qualifications

• Background in mining production, equipment maintenance, or technology support. 
• Experience with systems such as Modular, Wenco, Pitram, or HME FMS is an advantage. 
• Ability to travel to customer sites if required for escalated support or deployments. 

Why Join HME Solutions

• Be part of a growing support and operations team delivering technology to frontline mine sites. 
• Work with cutting-edge telemetry, fleet automation, and real-time data systems. 
• Support meaningful technology that improves mine safety, productivity, and decision-making.