Posted:3 days ago|
Platform:
Remote
Full Time
· Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
· Understanding of Teams Licensing and Communication Credits
· Troubleshoot and configure Teams, Channels, Private Channels and its members.
· Retention Policies, E-911 understanding, Device focused troubleshooting
· Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
· Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
· Knowledge on Teams related SharePoint / One Drive areas.
· PowerShell Scripting / MS Graph knowledge and understanding.
· Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
· Responsible for handling Level 3 service requests and operational activities.
· Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
· Coordination with different escalation teams during high-risk Incidents or Projects.
· Adheres to engineering methodologies, standards, and leading practices.
· Provide feedback regarding engineering methodologies and various user requirements.
· Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
· Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.
· Execution of application environment tasks as required for incident resolution.
· Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
· Respond to automated alerts on the health of systems.
· Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
· Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
· Root cause analysis and service improvement solutions.
· Certifications (MS-700)
Tata Consultancy Services
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
hyderabad, telangana, india
Experience: Not specified
Salary: Not disclosed
mumbai, maharashtra, india
6.0 - 11.0 Lacs P.A.
Bengaluru, Karnataka, India
Salary: Not disclosed
hyderabad, telangana, india
Experience: Not specified
Salary: Not disclosed
Bengaluru, Karnataka, India
Salary: Not disclosed
