Microsoft Dynamics Consultant

Microsoft Dynamics 365 Technical

What You Will Do:

• Work on full lifecycle projects across multiple Dynamics 365 CRM modules such as Sales, Marketing, Project Operations, Customer Service, Field Service, Omnichannel, and Portals.

• Customize and configure entities, forms, dashboards, and business process flows.
• Develop and deploy solutions using Plugins, Workflows, JavaScript, C#, Power Platform, and Azure Services.
• Collaborate with stakeholders to gather requirements, propose solutions, and ensure alignment with business goals.
• Create reports and dashboards using Power BI to visualize KPIs and business insights.
• Implement secure, scalable integrations using Web APIs, Azure Logic Apps, and Azure Functions.
• Configure and enhance portal and omnichannel experiences for customer engagement.
• Troubleshoot issues, perform root cause analysis, and deliver timely fixes.
• Participate in DevOps processes including CI/CD pipelines and solution deployments.
• Document technical designs, maintain version control, and ensure knowledge transfer.

What You Will Need:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5+ years of hands-on experience with Microsoft Dynamics 365 CRM, Power Platform, and other Dynamics modules.
• Strong background in CRM customization, integration, and development using Microsoft technologies.
• Solid understanding of SDLC, ALM, and agile methodologies.
• Experience working with enterprise customers and multi-module implementations.

Education & Experience

• Required 5+ years’ work experience.
• Minimum 15 years of full-time education
• Microsoft Dynamics 365 and Power Platform certification is a plus.

Must Have Skills:

• Hands-on experience with Dynamics 365 CRM modules: Sales, Marketing, Project Operations, Customer Service, Field Service, Omnichannel, and Portals.
• Strong development skills in C#, JavaScript, HTML/CSS, SQL, JSON.
• Proficiency in Power Platform: Power Apps (Canvas & Model-driven), Power Automate, and Power Pages.
• Experience with Azure Integration Services, including Logic Apps and Functions.
• Knowledge of Plugin development, custom workflows, and JavaScript form scripting.
• Familiarity with Power BI for dashboard and report development.
• Experience with CI/CD pipelines, solution deployment, and version control via Azure DevOps.
• Skilled in API development, Postman, and SharePoint integration.
• Ability to manage security roles, perform troubleshooting, and handle end-to-end support.

Good to Have Skills:

• Experience with IoT and geo-coding integrations in Field Service.
• Knowledge of Adaptive Cards, Bot Framework, and Live Chat in Omnichannel.
• Familiarity with Real-time Marketing Journeys and Event Management.
• Exposure to ERP or financial system integrations in Project Operations.
• Supportive Microsoft Dynamics and Power Platform certifications.
• Ability to collaborate with cross-functional teams for requirement gathering and functional mapping.
• Participation in all phases of the SDLC, from development to deployment and support.
• Experience supporting UAT and post-production phases.
• Skills in documenting technical solutions, knowledge sharing, and mentoring.
• Strong analytical, troubleshooting, and multi-module handling capabilities.
• Excellent communication and collaboration skills.

Reporting Relationships:

• You will report to the Dynamics CRM Lead / Solution Architect.
• You may also collaborate directly with Business Analysts, Project Managers, and Functional Consultants.

LOCATION _ PUNE