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Microsoft Dynamics - CE Technical Consultant

0 - 2 years

0 Lacs

hyderabad telangana india

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

support technology data ai stack consulting strategy excel design planning devops ml deployment optimization security zones engagement plugins power automate service marketing resolve integration rest api azure logic analyze customization sharepoint documentation dataverse debugging javascript communication coordination certifications reporting itil

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: D365 CE - Platform Support Consultant

Job Location: Hyderabad, India

Shifts : Rotational Shifts

Worksite: Onsite (100%)


About WCT:

Microsoft's technology stack.

We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).


Job Summary:


D365 CE Support Consultant


Key Responsibilities:

  • Provide

    L2/L3 support

    for Dynamics 365 CE (Sales, Service, Marketing, etc.) platform issues.
  • Troubleshoot and resolve incidents related to:
  • Business Rules, Web Resources
  • Integration issues (REST API, Azure Logic Apps, etc.)
  • Analyze and resolve system performance issues, data sync problems, and customization defects.
  • Participate in

    change requests

    , enhancements, and deployment validation.
  • Work closely with business analysts and functional teams to understand the issue and deliver fixes.
  • Monitor and resolve integration errors (e.g., with Azure, Outlook, SharePoint, etc.).
  • Ensure

    incident SLAs

    are met and proper documentation is maintained.
  • Raise and follow up on support tickets with Microsoft if required.


Required Skills:

  • 0 to 2 years/Freshers of experience in

    D365 CE (CRM)

    support or development.
  • Strong understanding of

    Power Platform

    , Dataverse, and Dynamics 365 architecture.
  • Experience in creating/debugging

    Plugins

    , Custom Workflows (C#), JavaScript, and Power Automate.
  • Hands-on experience with

    Azure services

    used in integration (Service Bus, Logic Apps, etc.).
  • Familiarity with

    DevOps

    , CI/CD processes, and ALM tools for Dynamics.
  • Strong analytical, communication, and coordination skills.


Good to Have:

  • Microsoft certifications:

    PL-200

    ,

    MB-910

    , or

    MB-600

  • Knowledge of

    Field Service

    ,

    Omnichannel

    , or

    Customer Insights

    modules
  • Experience with

    Power BI

    reporting integration
  • Exposure to working in

    ITIL-based

    support models

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