Microsoft 365 & Collaboration Operations

Job Title:

Job Summary:

• Responsible for the managing day to day operations on Messaging and Collaboration stream –

  Office 365, Exchange, Active Directory, Email Gateway, MDM

Key Responsibilities:

• This role require candidate to work in shifts and interact with customer on a daily basis.
• Work on ongoing and new projects throughout project life cycle.
• Serve as

  subject matter expert

  for messaging & collaboration and mobile device management technologies
• Be on-call on a rotational basis for critical issues.

Knowledge/Skills Requirements:

• Expert on Messaging platform including Office 365, Microsoft Exchange, Sharepoint, Microsoft Teams, InTune, AutoPilot, etc.
• In depth understanding of the capabilities of MS Office 365
• Responsible to manage large and distributed Active Directory environment
• Proven experience with Microsoft Active Directory services including forest and domain design, policies, trusts, replication and topology.
• Experience implementing GPOs, OU, resources, security principals, replication, DNS/name space, group policy management, schema modifications, ADFS, SSO, domain/forest creation
• Well versed with security aspects and maintain system security as per industry standards.
• Strong shell scripting (PowerShell, SQL, VB)
• Working knowledge of Mobile Device Management (MDM)
• Work with third-party vendors / professional services and in-house developers as necessary
• Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications.
• Strong ITIL process knowledge
• Strong analytical, troubleshooting and problem-solving skills
• Strong communication and collaboration skills

Professional Experience:

• End to end incident, problem management with RCA 
• Be On-Call for critical issues
• Review and recommend improvements within existing technical environment
• Strong SharePoint administration experience
• Strong ITIL Process knowledge
• Strong analytical, troubleshooting and problem-solving skills

Education Qualification:

• Higher Level Qualification in a technical subject is desirable
• Any Microsoft Certification

Additional Information:

• Strong written and Oral communication skills.
• Should be open to work in shifts.