MES Support Consultant

Location: Chennai, India

Experience: 6 - 10 Years

Shift Requirement: Must be flexible and ready to work in shifts (rotational or fixed, as per business needs).

Overview

• We are seeking experienced MES (Manufacturing Execution Systems) Support Consultants to provide expert functional and technical support for critical applications in a manufacturing environment. This role requires extensive hands-on experience supporting large-scale enterprise applications, a strong customer focus, and the ability to troubleshoot application issues.

Core Responsibilities

• Application Support: Provide L2/L3 functional and technical support for MES applications, specifically Werum PAS-X and FTPS
• Incident & Problem Management: Manage and resolve incidents and problems in alignment with ITIL best practices, ensuring minimal disruption to manufacturing and quality operations.
• Troubleshooting: Perform in-depth technical analysis and troubleshooting, including system logs review, database query execution, and code analysis (where applicable) to diagnose and resolve application issues.
• Configuration & Maintenance: Execute system configuration, master data updates, and application maintenance tasks (e.g., patch deployment, system health checks).
• Documentation: Maintain comprehensive documentation for support procedures, system configurations, and incident resolutions.
• Stakeholder Communication: Effectively communicate with business users, IT teams, and external vendors regarding issue status, resolution, and system availability.

Mandatory Skills and Experience

MES Expertise:

• 6-10 years of hands-on functional and technical support experience with enterprise MES applications.
• Mandatory practical experience supporting Werum PAS-X and/or FTPS (or similar leading MES platforms).
• Strong understanding of core Manufacturing Processes (e.g., Batch Execution, Electronic Batch Records (EBR), Equipment Management).

Technical Skills:

• Proficiency in SQL (writing queries for data analysis and troubleshooting).
• Experience with Application Integration concepts and troubleshooting (e.g., interfaces with ERP, LIMS).

Process & Soft Skills:

• Excellent problem-solving, analytical, and communication skills.
• Experience working in an ITIL-based support environment.

Nice-to-Have Skills

• Direct knowledge of Manufacturing IT application architecture and landscape.
• Experience in the Pharmaceutical, Life Sciences, or regulated manufacturing industry.
• Familiarity with other supporting technologies (e.g., Reporting tools, OS/Server maintenance).