MES Support Consultant

Job Summary:

• Seeking experienced MES (Manufacturing Execution Systems) Support Consultants to provide expert functional and technical support for critical manufacturing applications.
• Requires hands-on experience with Werum PAS-X and FTPS, strong troubleshooting abilities, and deep understanding of core manufacturing processes.
• Provide L2/L3 functional and technical support for MES applications, ensuring stability and minimal downtime for production operations.
• Manage and resolve incidents and problems following ITIL best practices, performing root cause analysis and implementing preventive measures.
• Conduct in-depth troubleshooting using system logs, SQL queries, and code analysis where required.
• Perform system configuration, master data updates, patch deployments, and regular system health checks.
• Maintain accurate and detailed documentation for configuration, support procedures, and incident resolutions.
• Collaborate and communicate effectively with business users, IT teams, and external vendors regarding system status and issue resolution.
• Possess 6-10 years of MES functional and technical support experience, with proven expertise in Werum PAS-X and/or FTPS (or similar MES platforms).
• Demonstrate strong understanding of Batch Execution, Electronic Batch Records (EBR), and Equipment Management processes.
• Proficient in SQL for data analysis and troubleshooting.
• Experienced in application integration concepts and resolving interface issues with systems such as ERP and LIMS.
• Strong analytical, problem-solving, and communication skills with the ability to work under pressure.
• Prior experience working in an ITIL-based support environment is required.
• Experience in Pharmaceutical, Life Sciences, or other regulated manufacturing industries is a plus.
• Knowledge of Manufacturing IT architecture, reporting tools, and basic OS/server maintenance will be an added advantage.
• Opportunity to work in a global, regulated manufacturing environment, supporting mission-critical systems and gaining exposure to advanced MES technologies.

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