Greetings from Allstate India Pvt LtdWe were impressed with your profile and would like to discuss your experience in more detail. We would like to schedule a length of interview virtual interview for the Associate Operations You will be provided with a Teams Video Link for the interview. Keep in mind that you will need access to the following to complete the interview: a computer or mobile phone with a web camera, microphone and internet access.Role & responsibilitiesWe require candidates who have International Voice or Non Voice Insurance process experience or Freshers willing to work in insurance company.Fresher Graduates ( BCom/BBA/BBM/BSc/BA/BCA) or with Experience( up to 3 years exp in International Voice Process.Good & Excellent English communication skills.Knowledge In Insurance , Property & Causality , Auto & motor insurance will be added advantage.[Night or Rotational shifts and Rotational week offs]Location- Bangalore(Ecoworld)Immediate Joiners Only / lesser notice periodTo proceed with the selection process, please join the Teams interview below are the details for your reference. If you are not interested in this position, there is no action required.Thank you for your time and consideration!.Interested candidates can share your updates Resumes to srag1@allstate.com

Allstate is actively seeking veterans or military service members for various roles within the organization. We value the unique skills and experiences that you bring, such as leadership, resilience, and the ability to work under pressure.Here are some key points about opportunities for veterans at Allstate:Career Growth: Allstate offers numerous professional development opportunities to help veterans transition smoothly into civilian careers and grow within the companySupportive Environment: The company provides resources to help veterans and adjust to the corporate culture ,thrive and succeed.Flexible Work Options: Allstate offers flexible work options to balance your work lifeInclusive Culture: Allstate promotes an inclusive environment that aligns with the values of integrity, accountability, and teamworkIf youre interested in exploring opportunities with Allstate, you can visit our careers page for more information and to search for available positions to apply or just apply to the job posting and we would love to connect with you!Below are the areas that keep hiring but not limited to:SalesFinanceIT InfrastructureProject and servicesCyber SecurityProject ManagementVoice and Non-Voice leads.General managementSustainable DevelopmentR/D TechnicalProduct Development, Architect- Information TechnologyPrimary SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions..Primary SkillsConsumer Protection, Customer Centricity, Customer Data Management, Digital Literacy, Inclusive Leadership, Learning Agility, Performance Management (PM), Relationship Building, Results-Oriented, Stakeholder Relationship Management

This role is responsible for leading the use of data to make decisions. This includes: the development and management of new machine learning predictive modeling algorithms, the coding/development of tools that use machine learning/predictive modeling to make business decisions, searching for and integrating new data (both internal and external) that improves our modeling and machine learning results (and ultimately our decisions), and discovery of solutions to business problems that can be solved through the use of machine learning/predictive modeling. This role will also manage projects of medium complexity. The role will begin to provide some mentoring and development support to help develop new data scientists.Key ResponsibilitiesUtilizes effective project planning techniques to break down moderately complex and occasionally complex machine learning/predictive modeling and/or development projects into tasks and ensure deadlines are keptIdentifies languages and tools that can bring efficiencies or needed techniques to the team. With coaching can identify new areas of data, research and models that can solve business problems.Mentors and develops othersUses best practices to develop complex statistical, machine learning techniques to build models that address business needs and to improve the accuracy of our data and data-driven decisionsCollaborates with the team and works on data and complex business problems in order to improve the effectiveness of business decisions and business results through designing, building, and partnering to implement machine learning/predictive models. Understands the business problems to identify the optimal modeling approach.Reviews, evaluates and communicates appropriateness of modeling techniques and results to team, leadership and stakeholders to ensure these are well understood and incorporated into business processes. Develops and executes communication strategy, keeping stakeholders informed and finding opportunities to influence the direction of workEducationMasters Degree (Preferred)Experience6 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be consideredSkillsProgramming: Python (Pandas, NumPy, Scikit-learn), SQL,Deep Learning framework: Pytorch, or TensorflowData Visualization: Tableau, or Power BIMachine Learning: Supervised & Unsupervised Learning, Model EvaluationBig Data Tools: SparkCloud Platforms: AWS, or AzureVersion Control and workflow management: Git/Github, Agile, VS CodePreferred experience in GenAI: POC's or deploying MVPPrimary SkillsArtificial Intelligence Markup Language, Business Model Development, Business Process Development, Data Analytics, Predictive AnalyticsShift TimeShift B (India)

This role is responsible for leading the use of data to make decisions. This includes: the development and execution of new machine learning predictive modeling algorithms, the coding/development of tools that use machine learning/predictive modeling to make business decisions, searching for and integrating new data (both internal and external) that improves our modeling and machine learning results (and ultimately our business decisions), and discovery of solutions to business problems that can be solved through the use of machine learning/predictive modeling. This role will also begin to manage projects of small to medium complexity.Job DescriptionKey ResponsibilitiesCollaborates with the team in order to improve the effectiveness of business decisions through the use of data and machine learning/predictive modelingReviews, evaluates and communicates appropriateness of modeling techniques and results to team and leadership to ensure these are well understood and incorporated into business processesUses best practices, with limited coaching, to develop statistical, machine learning techniques to build models that address business needs and executes on modeling/machine learning projects effectively, contributing to a wide variety of projectsUtilizes effective project planning techniques to break down basic and occasionally moderately complex machine learning/predictive modeling and/or development projects into tasks and ensure deadlines are keptInnovates on projects by using new modeling techniques or toolsEducationMasters Degree (Preferred)Experience2 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.SkillsProgramming: Python (Pandas, NumPy, Scikit-learn), SQL,Deep Learning framework: Pytorch, or Tensorflow (Preferred)Data Visualization: Tableau, or Power BIMachine Learning: Supervised Unsupervised Learning, Model EvaluationBig Data Tools: SparkCloud Platforms: AWS, or Azure (Preferred)Version Control and workflow management: Git/Github, Agile, VS CodePrimary SkillsBusiness Case Analyses, Data Analytics, Predictive Analytics, Predictive Modeling, Waterfall Project ManagementShift TimeShift B (India)

The Data Management - Associate III is accountable for numerous HR activities related to employee data management like validation and updating of employee data onto Workday, supports projects to identify, correct and re-engineer HR processes to ensure quality data etc.Responsibilities:Support the management, validation and updating of employee data onto WorkdaySupport projects to identify, correct and re-engineer HR processes to ensure quality dataSupport mass data change projects and processesMaintain accuracy of documented processes.Build, review, and maintain Job Aids/ SOPs for HRSS processes.Ensure data access authorizations in accordance with privacy controlsRaise awareness of system access gaps, risks or concerns to management and the Team to arrive at a sound business solution Handling preparation of various weekly and monthly reports and dashboards. Regularly update process trackers and review data. Manage escalations and promptly highlight them to the appropriate authorities. Collaborate with other HR COEs to facilitate smooth implementation and coordination of HRSS processes. Education: Minimum Graduate (MBA Preferred) Experience: 2-4 years of experience in the HR function Supervisory Responsibilities: This job does not have supervisory duties. Key Skills:Basic knowledge about statutory guidelines regarding data privacy in HRStakeholder managementQuery managementFlexible to work in rotational shifts and HR processes Team player with strong collaboration skills Good learning ability Problem-solving skills Strong understanding of policies Excellent oral and written communication skills Strong interpersonal skillsProficiency in MS Excel and other MS Office applications Customer-centric and service-oriented

Software Engineer Sr Consultant I implement applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products; developing and implementing backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs.Key ResponsibilitiesParticipates in knowledge sharing, and contributes to the overall growth of the collective knowledge of the teamSupport software products in user environmentsEstablishes continuous integration, continuous delivery, and continuous deployment pipelines and practicesPractices daily paired programming and test-driven development in writing software and building productsCollaborates within the team in designing systems and appsParticipate in executing the strategy, keeping the customer needs and wants in mindParticipates in retrospectives to gather feedback and derive actionable items to improve the team and the productParticipates in daily site, cross-site, and product team standupsParticipates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a teams backlogHands on - Java8, SpringBoot, Microservices, Event Driven Architecture, CI/ CDEducation4 year Bachelors Degree (Preferred)Experience6 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Primary SkillsCI/CD, Event Driven Architecture (EDA), Java, Microservice Framework, Microservices Architecture, Spring BootShift TimeShift B (India)

The Application Developer Sr Consultant II contributes to the development of code for complex modules, participates in design reviews, conducts code reviews, creates test plans, and participates in testing reviews, and resolves moderate defects. The Sr Consultant I designs, documents, reviews, and maintains components of software solutions for complex projects. Under limited supervision, the Sr. Consultant I works closely with business partners to identify needs and design technology solutions to overcome process bottlenecks, reduce use of contingent claim resources, reduce compliance risks, or generally increase operational efficiency. They are often required to deliver tactical solutions that can be implemented within a few days. They are responsible for contributing to all phases of the application development cycle: beginning with requirements gathering, through release, and ultimately ongoing user support.Proactive, energetic and self-starterExperience8 to 10 years of experienceShift Timing1:00 PM IST till 9:30 PM IST (Mon to Friday) and support during products going live in the weekends as when it occurs.Primary SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job DescriptionThe Managing Engineer (Associate Manager) puts the system user at the center of everything they do; ensuring that users receive the most value out of the products being developed. The Managing Engineer develops test driven code all day and every day. They own and manage running their application in production and is accountable for the success of their digital products through achieving key performance indicators. The Managing Engineer selects, leads, counsels, motivates, sets expectations and evaluates small to medium teams. Additionally, they advise direct reports on administrative policies and procedures, risks, issues, problem resolution, and priorities. This person assists in defining, implementing and prioritizing IT policies, procedures, and best practices. The Managing Engineer influences team and business results.Key ResponsibilitiesLeads and participates in retrospectives; demonstrating and encouraging each participant to provide feedback with empathyLeads and participates in daily site, cross-site, and product team standupsLeads and participates in inceptions and iteration planning meetings, infusing backlogs with technical input working in close partnership with the product managerActs as a player coach in leading by example in day to day execution of the build out of technical product capabilitiesCoaches the team and leads daily practices of using paired programming and test-driven development in writing software and building productsServes as the anchor of the team and practices technical leadership; helping guide the team in choosing the right technology, solving technical problems, and resolving any technical conflicts within the teamCollaborates on strategy across product portfolios in partnership with product managers, other peers and key stakeholdersLeads the effort of shaping the architecture and design of the productLeads and participates in knowledge sharing and contributes to the overall growth of the collective knowledge of the teamEstablishes continuous integration, continuous delivery, and continuous deployment pipelines and practices and advocates for a strong culture through personal behavior and coaching of all lab roles.Managing Engineer develops code for intermediate to complex modules, participates in design reviews, conducts code reviews, creates automated test scripts and participates in testing reviews, and resolves moderate to complex defects. Evaluate detailed business, functional, and high-level technical requirements including recovery, security, and audit.Design and build detailed technical components with high-level architectureRecognize and understand use of design patterns for intermediate to complex applications. Apply reusability and future state architectures. Participates and provides feedback in design reviews.Complete component design documents on assigned projects.Participate and provide feedback in design reviews. Develop code for intermediate to complex modules, following documentation and development standards. Create enhanced technical documentation and implement changes.Conduct timely structured code reviews to ensure standards and systems interoperability.Review and critique team members code.Create accurate test plans, conditions, and data. Participate in testing reviews.Conduct basic levels of module and integration testing according to process standards. Track and resolve defects.Assists Quality Control (QC) personnel with functional tests.Identify support issues and initiate action to resolve the problem. Provide technical assistance. Analyze and resolve problems.Execute change management activities supporting production deployment, Quality Control, and Environment Management.Primary Skills11+ years Java development with hand-on coding experience using Java 17+ and higher versions.Good experience in Java, J2EE, Spring, Hibernate, Spring boot, JPA, Spring Data, Spring Security, Spring batch, Kafka and RESTful Web Services.J2EE Design Patterns, Algorithms and Optimizations, Object-Oriented design.Experience working in Agile product teams.Experience with pair programming will be an added advantage.Experience with Test Driven Development.Provide technical expertise in delivering/supporting solutions for moderate to complex business requirements.Experience with relational databases (SQL Server, DB2, Oracle) and NoSQL databases (MongoDB), ability to write SQL statements & scripts.Should be able to perform & accept code reviews, code linting & formatting, code debugging, error handling and build activities.Implementation or working experience of Continuous Integration and Continuous Delivery using tools and automation capabilities such as JUnit, Mocking, Jenkins etc.Should know the techniques and concepts (like code coverage and security scans), security design / testing etc.Knowledge around API gateways / proxies etc.Good experience in Splunk debugging and analyzing production issues.Experience using APM tools.Good understanding into Memory profiling, Garbage Collection Systems and Multi-threading.Good understanding of the working of Kubernetes and Docker containers.Experience11+ years Java development with hand-on coding experience using Java 8+ and higher versions.Good experience in Java, J2EE, Spring, Hibernate, Spring boot, JPA, Spring Data, Spring Security, Spring batch, Kafka and RESTful Web Services.J2EE Design Patterns, Algorithms and Optimizations, Object-Oriented design.Experience working in Agile product teams.Experience with pair programming will be an added advantage.Experience with Test Driven Development.Experience with relational databases (SQL Server, DB2, Oracle) and NoSQL databases (MongoDB), ability to write SQL statements & scripts.Shift Timing11:30 AM to 8:00 PM, or1:00 PM to 9:30 PMEducation4 year Bachelors Degree (Preferred)Supervisory ResponsibilitiesThis job has supervisory duties.Primary SkillsCode Reviews, Java, Java Frameworks, Java Multithreading, JavaScript, Java Software Development, Java Spring, Microservice Framework, Microservices Architecture, Spring BootShift TimeGeneral Shift (India)

Software Engineer Consultant II implements applications following 12-factor principles to build out the product and iterative enhancements. They partner on full stack of software products; developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs.Key ResponsibilitiesParticipates in retrospectives to gather feedback and derive actionable items to improve the team and the productParticipates in daily site, cross-site, and product team standupsParticipates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a teams backlogProvides support for software products in user environmentsEstablishes continuous integration, continuous delivery, and continuous deployment pipelines and practicesPractices daily paired programming and test-driven development in writing software and building productsCollaborates within the team in designing systems and appsParticipates in knowledge sharing, and contributes to the overall growth of the collective knowledge of the teamEducation4 year Bachelors Degree (Preferred)Experience2 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Primary SkillsShift TimeShift B (India)

We are seeking an experienced Mid-Level Data Scientist for the development of data-driven solutions aimed at identifying and capitalizing on critical business opportunities. You will design and implement predictive models, integrate internal and external data sources, and recommend machine learning strategies that enhance decision-making. This role requires hands-on expertise in model development, strategic collaboration with cross-functional teams, and mentoring junior data scientists. You will contribute to shaping the departments strategy and manage complex projects with a focus on delivering high-impact results.Key Responsibilities:Develop and implement advanced statistical and machine learning models to address business challenges and improve decision accuracy.Communicate findings and model insights effectively to stakeholders, ensuring alignment with business processes and objectives.Innovate and recommend new modeling techniques, tools, and approaches to enhance project outcomes.Collaborate with business teams to design and execute machine learning solutions that drive business value and improve overall decision-making.Identify opportunities for integrating new data sources, both internal and external, to enhance model performance and business outcomes.Develop and manage complex analytical projects, ensuring timely delivery while maintaining high-quality standards.Mentor junior data scientists, fostering a collaborative and growth-oriented team environment.Guide the strategy for machine learning and predictive modeling within the department, ensuring continuous improvement in data-driven decision-making.Qualifications:Bachelors degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Engineering) or equivalent experience.4-6 years of experience in data science, analytics, or quantitative modeling.Expertise in predictive modeling, machine learning, and statistical techniques such as clustering, classification, and regression.Proficiency in Python and SQL, with a strong understanding of data manipulation and analysis tools.Familiarity with a range of machine learning libraries and frameworks such as NumPy, Pandas, Scikit-learn, XGBoost, LightGBM, TensorFlow, Keras, and others listed below.Experience with big data tools and techniques (e.g., PySpark, Dask, Vaex, Apache Airflow) is a plus.Strong project management skills and ability to break down complex tasks into manageable steps, ensuring timely project delivery.Proven ability to work collaboratively and influence business partners at all levels.Key Tools and Libraries:NumPy, Pandas, SciPy: Scientific computing, data analysis, and modeling.scikit-learn, XGBoost, LightGBM, CatBoost: Predictive modeling, classification, regression, and large datasets.TensorFlow, Keras, PyTorch: Deep learning, neural networks, distributed training.Plotly, Matplotlib, Seaborn, Altair: Data visualization, interactive dashboards, statistical plots.PySpark, Dask, Vaex: Big data processing and real-time data handling.Apache Airflow, PyCaret: Machine learning automation, pipeline scheduling.SpaCy, Hugging Face Transformers: Natural language processing and text analysis.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job DescriptionSoftware Engineer Sr Consultant I implement applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products; developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs.Key Responsibilities Participates in knowledge sharing, and contributes to the overall growth of the collective knowledge of the team Support software products in user environments Establishes continuous integration, continuous delivery, and continuous deployment pipelines and practices Practices daily paired programming and test-driven development in writing software and building products Collaborates within the team in designing systems and apps Participate in executing the strategy, keeping the customer needs and wants in mind Participates in retrospectives to gather feedback and derive actionable items to improve the team and the product Participates in daily site, cross-site, and product team standups Participates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a teams backlog Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

The Application Developer Lead Consultant provides code/design analysis and strategy, supports project planning, and develops code and designs for complex projects. They manage the review of code, design, and testing for lower band Application Developers and peers. They serve as a technical expert, coach and mentor for other application developer specialists and professionals. The Lead Consultant works closely with business partners to identify needs and design technology solutions to: overcome process bottlenecks, reduce use of contingent claim resources, reduce compliance risks, or generally increase operational efficiency. They are often required to deliver tactical solutions that can be implemented within a few days. They are responsible for all phases of the application development cycle: beginning with requirements gathering, through release, and ultimately ongoing user support.Key ResponsibilitiesShould have strong Java, spring boot, triage, TDD and test understanding.Assists with detailed project estimating and milestone planning. Reviews and validate accuracy of others estimates and works with project managers in continuous process improvement for estimatingDevelops code for complex to highly complex modules with high-level architecture, following documentation and development standardsEnsures that design/code reviews are scheduled and executed; provide feedback and recommends solutions; ensures that design standards and documentation are followed and certifies that code meets quality standards; reviews and critiques code presented by team members.Critiques and evaluates detailed business, functional, and high-level technical requirements (including recovery, security and audit)Performs root cause analysis to prevent recurrence of problem and manages the resolution of complex problemsDefines and manages process by which support and technical assistance is performedLeads and organizes testing reviews. Tracks and resolves complex defects and assists in planning efforts of complex functional tests in support of Quality Control (QC)Ensures project change management approach is followed and that enhancements are appropriately prioritized and developed, and delivered to Developers, Quality Control Analysts, and Environment Management personnel, and that all documentation is completed appropriately.Contributes to determining programming approach, tools, and techniques that best meet the business requirements. Promotes and defines development standards and high architectural standards.Education4 year Bachelors Degree (Preferred)Experience5 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Primary SkillsApplication Development, Code Reviews, Process Improvements, Technical Consulting, Technical RequirementsShift TimeShift B (India)

The Vended Application Senior Consultant I has expertise in two or more areas of the business and delivers product features utilizing vended software, particularly ERP applications, by applying knowledge of the application & rsquo;s functionality and client business processes. The role contributes to the creation of technical designs for their area and configures vendor software for new or existing enterprise-wide and business-unit applications.Manage the complete application development process from conception to deployment for intermediate modules, with the help of product owners and team members, proactively driving interactions with stakeholders to understand product requirements, contribute to the development of the product roadmap with respect to own modules and meet client expectations.Able to translate the business requirements into technical terms and vice versa in enabling the communication through between the business & technical teams seamless.Establish platform specific standards guidelines, checklists Best Practices for architectural development and compliance, develop long term strategies, and roadmaps (12-36 months), in adherence to Enterprise standards.Lead efforts to drive process improvement through internal/cross functional discussions, attend Agile ceremonies, and enable functional, technical reviews for assigned modules in an Agile environment. Present demos of the products to partners and customers, using technical knowledge to influence the direction and evolution of the product/solutionReview architectural diagrams, interface specifications, class structures, and other design documents. Use developed understanding of the process, and ensure all gaps are filled. Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability.Make recommendations and proposals for design optimization. Develop functional & technical design document for any SAP functionality.Provide assistance, coach, mentor, on-the-job training with issues needing technical expertise or complex systems and/or programming knowledge.Collaborate with team members to create new applications and mitigate technical risks prior to launch.Apply knowledge of technology application methodologies process and tools to support client requirements, with an aim to reduce complexity and continuously improve application performance.Proactively respond to production problems and support production changes in the applications operating environment to drive engineering excellence Ensure adherence to the project budget and financial goals for assigned modulesFacilitate the teams progress by periodically taking up capability building sessions for the team members, playing an important role in enhancing their technical skills and keeping the team focused on the goals of the project.Primary SkillsSAP S/4 FinancialsSAP Group Reporting & SAP PaPM preferredExperience6 to 12 years of IT consulting experience in SAP FI and related modules. Experience with Group Reporting and/or PaPM would be a huge advantage.Shift TimingShould be willing to work in shifts as per the requirement (7:00 AM to 9:30 PM IST).Primary SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented.

Role & responsibilities Gather resources and information needed to complete all task within business hours.Communicating with the Providers/Adjuster to understand their requirement and meeting their needs.Assist leadership team with activities and assignment changes.Read the incoming documents, comprehend, and take actions accordingly.Preferred candidate profile Education: Bachelors degree or equivalent degree Experience Criteria: 0 -18 Months of related experience Insurance Experience is preferred. Candidate needs to be good at communication (Written and Verbal). Good comprehension skills Knowledge of insurance policy, coverage, and regulationEye for Details and accurate preparation of data to assess value of the estimate.Identify requirements for the Claim basis the information provided.Ability to utilize available Tools to capture information accurately.Clear and professional communication both written and verbalFlexible to work in 24X5 days & split offs. Perks and benefits 2 way Cabs , shift allowance

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.Key ResponsibilitiesEnsure facilitation of first call resolution and customer satisfaction on all transactions handled.Resolve routine, complex, and unique questions/issues.Inputs and tracks into the appropriate databases.Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callers situation.Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customers part and updates as warrantedWorking knowledge of insurance policies and related processes and procedures.EducationHigh School Diploma or GED (Preferred)Experience0-2 years experience (Preferred)

Medical Team Analyst II contributes to the medical management in the investigation and processing of workplace claims; utilize the medical expertise gained through knowledge and training as a registered nurse. This role will also evaluate pre-existing, incontestability, disability status, accident/injury, establish diagnosis, etc.Job DescriptionRole requires ability to provide medical decisioning/recommendations on severity of musculoskeletal, neuromuscular and neuropsychiatric disorders and its treatment is preferredStrong medical acumen and US life/disability/health insurance background preferred. Must be efficient with operating computer - Desktops as well as Laptops with modern tools and technologies. Must be flexible to work with shift timings US timing if required.Must have good communication skills written and spoken English.

The Sr. Engineering Manager is the direct leader of more critical groups with significant responsibilities. These groups may sometimes be more heavily resourced with more senior staff or more staff in general or be responsible for more technically complex or strategically important parts of the architecture or product. Sr. Engineering Managers are expected to build relationships throughout the organization to ensure whole-company alignment and support for their goals, and vice-versa. The Sr. Engineering Manager architects and designs their digital products using modern tools, technologies, frameworks, and systems. They apply a systematic application of scientific and technological knowledge, methods, and experience to the design, implementation, testing, and documentation of software. They own and manage running their application in production, and ultimately becomes accountable for the success of their digital products through achieving KPIs.Key ResponsibilitiesKnowledge and working experience on policy administration systems , agent workforce/Call center applicationsSpring board the development and implementation of Gen AI applications using Python, driving innovation and efficiency.Managing successful turnkey full stack initiatives from inception to productionAct as an authority in software best practices and be relied upon to propagate these in the broader organization, beyond their individual team.Manage teams that are responsible for strategic and critical pieces of architecture or provide functions that are of key strategic value to the business.Leverage and influence key stakeholdersExpert ability to view the organization as a whole.Build foundation to translate strategy into challenging and meaningful goalsFrequently advise others on complex engineering matters.Technical SkillsSpring bootReactBusiness Process OrchestrationGenAI, LLM,RAGPythonFull stack XP practicesEducationMasters in computer application - PreferredExperience10 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job has supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Our company is looking for a Procurement Reporting & Analytics Sr. Consultant to join our team.Responsibilities:Interface and communicate with the onshore/offshore Procurement Stakeholders.Translate conceptual questions into data-driven analyses to allow leaders to make informed decisionsApplying tools and techniques for solving stakeholder business problems.Document requirements with stakeholders, and partner with other teams on broader changes to core dashboards and solutionsBuild and maintain data-driven reports, dashboards, and metrics to monitor the procurements key performance indicators.Address data integrity issues and work to solve root cause process or systems issues by partnering with Enterprise EngineeringRequirements:4+ years professional experience in data analysis, visualization, statistical analytics, & business intelligenceWorking experience on Spend analysis, Cost saving opportunity, Compliance analysis and procurement operational performance measureSpend data collection, data validation, categorization, enrichment and maintaining the data.Strong analytical, problem solving and critical thinking skills; ability to filter through ambiguity to produce high-quality analyses.Knowledge of procurement processes and understanding of tools like AribaExpert in Excel and working knowledge of Power BI is a plus.Data extraction from procurement ERPs like Ariba, SAP, Fieldglass, Archer is added advantage.Overall: 6-9 years of experience with at least a minimum 4 years working experience on any data-driven company/platform.Bachelors degree and work experience on procurement data.Strong problem-solving skills with an emphasis on POC & dashboard development.Excellent written and verbal communication skills for coordinating across teams.Primary SkillsFunctional Designs, IT Business Analysis, IT Change Management, Requirements Analysis, Test Planning

Greetings from Allstate India Pvt LtdWe were impressed with your profile and would like to discuss your experience in more detail. We would like to schedule a length of interview virtual interview for the Associate Operations You will be provided with a Teams Video Link for the interview. Keep in mind that you will need access to the following to complete the interview: a computer or mobile phone with a web camera, microphone and internet access.Role & responsibilitiesWe require candidates who have International Voice process experience or Freshers willing to work in insurance company.Fresher Graduates ( BCom/BBA/BBM/BSc/BA/BCA) or with Experience( up to 3 years exp in International Voice Process.Good & Excellent English communication skills.Knowledge In Insurance , Property & Causality , Auto & motor insurance will be added advantage.[Night or Rotational shifts and Rotational week offs]Location- Bangalore(Ecoworld)Immediate Joiners Only / lesser notice periodTo proceed with the selection process, please join the Teams interview below are the details for your reference. If you are not interested in this position, there is no action required.Thank you for your time and consideration!.Interested candidates can share your updates Resumes to srag1@allstate.comBelow are the Virtual interview schedule details. Date: 3rd April 2025Time : 5:00pmMicrosoft Teams Need help? Join the meeting now Meeting ID: 266 561 385 502 Passcode: 6oi94rB6

The Application Developer Consultant II develops code for intermediate modules, participates in design reviews, conducts code reviews, creates test plans and participates in testing reviews, and resolves moderate defects. The Consultant II designs, documents, reviews, and maintains components of software solutions for intermediate projects. Under limited supervision, the Application Developer Consultant II, works closely with business partners and Project Mangers to identify needs and design technology solutions to: increase operational efficiency, reduce compliance risks and/or advance strategic initiatives. Their work can vary from tactical solutions that need to be delivered within a few days, to a strategic project that may shape how a business unit will operate far into the future. They may be responsible for all phases or portions of the development cycle beginning with: concept modeling and requirements gathering, to release and ongoing user support.Job DescriptionLead Software Engineer I with 6-8 years of hands-on development experience in .NET Stack, also should have an Idea about RESTful web services, candidate should be ready to learn new tech stack such as React, Go. Should have good communication skills. Lead Software Engineer I develops code for intermediate to complex modules, participates in design reviews, conducts code reviews, creates test plans and participates in testing reviews, and resolves moderate to complex defects. This position designs, documents, reviews, and maintains components of software solutions for intermediate projects. This application developer will join a team of technical professionals on .NET based Applications for the Arity which is a technology company within Allstate.Primary SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

The Application Developer Sr Consultant I contributes to the development of code for complex modules, participates in design reviews, conducts code reviews, creates test plans, and participates in testing reviews, and resolves moderate defects. The Sr Consultant I designs, documents, reviews, and maintains components of software solutions for complex projects. Under limited supervision, the Sr. Consultant I works closely with business partners to identify needs and design technology solutions to overcome process bottlenecks, reduce use of contingent claim resources, reduce compliance risks, or generally increase operational efficiency. They are often required to deliver tactical solutions that can be implemented within a few days. They are responsible for contributing to all phases of the application development cycle: beginning with requirements gathering, through release, and ultimately ongoing user support.A Product Engineer is responsible for designing intermediate to complex software modules.They are responsible for creating interface as well as do code review and give sign off. The role demands one to be comfortable working in fast-paced environment as well as in cross functional collaboration.Strong technical, collaboration and leadership skills are key to succeed in this role.Should be an advocate of Allstate's Target State Architecture (TSA) and Engineering Best practices.Key ResponsibilitiesResponsible for module designWrite high quality code.Be an advocate of s/w engineering design principles and best practices.Review and sign off code.Gather and translate broad requirements from product manager into functional and design specifications.Develop Excellent understanding of the products and contribute to future roadmap goals.Coaching and mentoring junior engineers and newly onboarded engineering talents.Guide junior engineers to deliver product features end to end.Do what it takes to make cloud application work end-to-end.Handle customer and production issues, manage source code, enable build infrastructure, review code and test cases to ensure quality.Primary SkillsTechnology Youll use: Java8, Spring Boot, Microservices Architecture, Event Driven ArchitectureExperienced in creating engineering solutions for a business problem.Experienced at designing and developing large scale distributed applications.Experience deploying to cloud environments a plus.Exposure to test-driven development is a must.Passion for growing your skills, tackling interesting work and solving challenging problems.Enthusiasm for community, learning, and collaborationHighly effective communication and interpersonal skills Strong troubleshooting and debugging skills.Proactive, energetic and self-starterFocuses on ensuring execution of change management activities supporting production deployment to Developers, Quality Control Analysts, and Environment Management personnelBreaks down complex information to identify support issues and initiate action to resolve the problem and provides technical assistance to resolve complex issues.Contributes to the creation of accurate test plans, conditions, and data; participates in testing reviews to include conducting basic levels of module and integration testing according to process standards; track and resolve moderate defects.Applies strong understanding as a technical expert for Band B application developersDesigns and implements enhanced technical documentation and implement changesDevelops or confirms detailed project or system change estimates or project plans, calibrate estimating factors for continuous improvementsContributes to the development of code for intermediate to complex modules with high-level architecture, following documentation and development standardsAssumes responsibility by ensuring that design/code reviews are scheduled and executed; provide feedback and recommends solutions; ensures that design standards and documentation are followed and certifies that code meets quality standardsAnalyzes and evaluates detailed business, functional, and high-level technical requirements (including recovery, security, and audit)Education4 year Bachelors Degree (Preferred)Primary SkillsJava8, Spring Boot, MicroservicesExperience8 to 10 yearsSupervisory ResponsibilitiesThis job does not have supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.SkillsApplication Development, Code Reviews, Design Reviews, Technical Consulting, Test PlanningCompensationThe candidate(s) offered this position will be required to submit to a background investigation.Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

The Java Full-Stack Managing Engineer is responsible for leading a team of developers while driving the design, development, and delivery of robust software solutions. This role focuses on leveraging Java-based full-stack technologies, ensuring technical excellence, and fostering a culture of collaboration and innovation. The Managing Engineer owns the delivery and operational success of their team's products and services. This includes guiding the team with best practices in test-driven development, CI/CD pipelines, and modern DevOps practices.In addition to technical leadership, this individual acts as a mentor, ensuring professional growth, resolving technical challenges, and aligning team objectives with organizational goals.Key Responsibilities:Leadership and CollaborationLead and participate in retrospectives, providing constructive and empathetic feedback.Facilitate daily standups, cross-site syncs, and iteration planning meetings.Partner closely with product managers to refine technical backlogs and align with business priorities.Technical Execution and GuidanceAct as a player-coach by participating in hands-on coding, reviews, and delivery of high-quality solutions.Drive the adoption of best practices, including test-driven development (TDD) and paired programming.Guide the team in selecting appropriate Java-based technologies and resolving technical conflicts.Architecture and DesignShape and oversee the architectural decisions for scalable, secure, and high-performing solutions.Ensure seamless integration of backend and frontend components using frameworks like Spring Boot, Hibernate, React.js, and APIs.DevOps and AutomationEstablish and manage CI/CD pipelines for efficient and reliable deployments.Advocate for DevOps practices, ensuring operational excellence and production readiness.Mentorship and GrowthCoach and develop team members, fostering a culture of continuous learning and technical excellence.Share knowledge across the team and the organization to elevate collective expertise.Required Skills and Technologies:Strong expertise in Java, Spring Boot, Hibernate, and RESTful APIs.Proficient in frontend technologies such as React.js.Hands-on experience with relational databases.Experience with cloud platforms such as AWS.Solid understanding of containerization and orchestration tools (e.g., Docker, Kubernetes).Expertise in build tools like Maven or Gradle and CI/CD tools like Jenkins, GitHub Actions, or GitLab CI.Familiarity with modern DevOps practices, logging, and monitoring tools (e.g., DataDog, Kibana).Proficiency in automated testing frameworks and methodologies (e.g., JUnit, Jest, Selenium).Education:Bachelors degree in Computer Science, Information Technology, or a related field (Preferred).Equivalent combination of education and experience may be considered.Experience:10+ years of professional experience in Java full-stack development, including 2+ years in a leadership or mentoring role.Demonstrated experience leading agile teams and delivering high-quality software solutions.Supervisory Responsibilities:This position has supervisory responsibilities, including mentoring team members, evaluating performance, and ensuring team alignment with organizational goals.

The Application Developer Sr Consultant II develops code for complex modules, participates in design reviews, conducts code reviews, creates test plans and participates in testing reviews, and resolves moderate defects. The Sr Consultant II designs, documents, reviews, and maintains components of software solutions for complex projects. Under limited supervision, the Sr. Consultant II works closely with business partners to identify needs and design technology solutions to overcome process bottlenecks, reduce use of contingent claim resources, reduce compliance risks, or generally increase operational efficiency. They are often required to deliver tactical solutions that can be implemented within a few days. They are responsible for all phases of the application development cycle: beginning with requirements gathering, through release, and ultimately ongoing user support.Key ResponsibilitiesExecutes change management activities supporting production deployment to Developers, Quality Control Analysts, and Environment Management personnelIdentifies support issues and initiate action to resolve the problem and provides technical assistance to resolve complex issues.Creates accurate test plans, conditions, and data; participates in testing reviews to include conducting basic levels of module and integration testing according to process standards; track and resolve moderate defects.Acts as a technical expert for Band B and Band C1 application developersCreates enhanced technical documentation and implement changesDevelops or confirms detailed project or system change estimates or project plans, calibrate estimating factors for continuous improvementsDevelops code for intermediate to complex modules with high-level architecture, following documentation and development standardsEnsures that design/code reviews are scheduled and executed; provide feedback and recommends solutions; ensures that design standards and documentation are followed and certifies that code meets quality standards; reviews and critiques code presented by team members.Critiques and evaluates detailed business, functional, and high-level technical requirements (including recovery, security and audit)Education4 year Bachelors Degree (Preferred)Experience3 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Primary SkillsApplication Development, Code Reviews, Design Reviews, Technical Consulting, Test Planning

As a Big Data Engineer, you will be responsible for the design, implementation, Security and on- going support of Scality data storage. You will partner with Data Scientists as well as product stakeholders to create an advanced analytics eco-system.Obtain an overall understanding of data and processesPartner with the Product Owner on requirements and brainstorm implementation optionsParticipate in planning session to determine technical designs and estimatesDevelop and deliver solutions using Big Data/Spark tools and technologiesCollaborate effectively with other teams (internal and external) in a very dynamic agile environmentLearn new tools and implement continuous improvements in support of the Products strategic visionKey ResponsibilitiesPartners closely with team members on Big Data solutions for our data science community and analytic usersPartners with 360F teams on Big Data effortsExecutes moderately complex functional work tracks for the teamContributes to the development of moderately complex prototypes and department applications that integrate big data and advanced analytics to make business decisionsDevelops innovative solutions to Big Data issues and challenges within the teamContributes to the development of moderately complex technical solutions using Big Data techniques in data & analytics processesLeverages and uses Big Data best practices / lessons learned to develop technical solutionsUnderstands the Big Data related problems and requirements to identify the correct technical approachUses new areas of Big Data technologies, (ingestion, processing, distribution) and research delivery methods that can solve business problemsKey SkillsExperience in Spark, Scala, Python, SQL, Unix, Kubernetes, Airflow. Preferable if experience in PowerBI and MS Fabric. Additionally, need to support oncall jobs during India day time on rotation basis.Education4 year Bachelors Degree (Preferred)Experience2 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Primary SkillsBig Data Engineering, Big Data Systems, Big Data Technologies, Data Science, Influencing OthersShift TimeShift B (India)

Software Engineer Consultant II implements applications following 12-factor principles to build out the product and iterative enhancements. They partner on full stack of software products; developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs.Job briefWe are looking for a Full Stack Developer who will be part of a cross-functional team thats responsible for the full software development life cycle, from conception to deployment.As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.ResponsibilitiesWork with development teams and product managers to ideate software solutionsDesign client-side and server-side architectureBuild the front-end of applications through appealing visual designDevelop and manage well-functioning databases and applicationsWrite effective APIsTest software to ensure responsiveness and efficiencyTroubleshoot, debug and upgrade softwareCreate security and data protection settingsBuild features and applications with a mobile responsive designWrite technical documentationWork with data scientists and analysts to improve softwareRequirements and skillsProven experience as a Full Stack Developer or similar roleExperience developing desktop and mobile applicationsFamiliarity with common stacksKnowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX designExcellent communication and teamwork skillsGreat attention to detailOrganizational skillsAn analytical mindEducation4 year Bachelors Degree (Preferred)Experience2 or more years of experience (Preferred)

Managing a team of 15-20 FTEs (resources from medical background)Job ResponsibilitiesMaintains an environment of highly engaged employees who create highly satisfied customers[Internal and ExternalCommunicates verbally or in writing about claim processes/procedures with other employees, leaders and teamsManages multiple highly complex work assignments with limited guidance providedProactively uses claim technical expertise to train othersManages staff and effectively uses performance management to improve and/or reward employee performanceEffectively coaches and provides development/career guidance for direct reportsAssists leadership in developing strategies of operational improvementParticipates in the implementation of process improvement, operational performance andeff ectiveness programs and changesEnsures adherence to empathetic and responsive customer service in all transactionsSupervisory ResponsibilitiesManages/leads Team of employeesCreates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.Recommend training and education programs to enhance associate's knowledge and development.Implements the Performance Management and Progressive Discipline Processes.Primary SkillsKnowledge/Skills/Abilities/ExperienceDoctor from any streams (BHMS, BAMS, BDS, BPT, MPT, MBBS) with claims/clinical experience.Minimum 6-7 years of work experience in life/health/disability insurance/casualty claims or underwritingRelevant experience in life/health/disability claims handling/settlement/adjudication/medical summarization and investigation process is preferredPrimary SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-OrientedShift TimeShift A (India)

The role holder is responsible for driving the development and deployment of a small set of modules for application systems and programs in coordination with the AR Technology team. The overall objective of this role is to guide the development of software application, ensuring end to end module functionality, and driving on-time project delivery through effective management of a team of Consultants.Manage the complete application development process from conception to deployment for intermediate modules, with the help of product owners and team members, proactively driving interactions with stakeholders to understand product requirements, contribute to the development of the product roadmap with respect to own modules and meet client expectationsLead efforts to drive process improvement through internal/cross functional discussions, attend Agile XP team meetings, and enable functional, technical reviews for assigned modules in an Agile environment.Review architectural diagrams, interface specifications, class structures, and other design documents. Use developed understanding of the process, and ensure all gaps are filled.Create testing strategies for new and previously developed software programs including practices such as Test-Driven Development, Continuous Refactoring, Code Reviews and walk throughs along with Unit Test Coverage Methodologies that promote engineering excellence; drive the overall testing and code review process, and curate detailed feedback reviews for management.Collaborate with team members to create new applications and mitigate technical risks prior to launch. Apply knowledge of technology application methodologies process and tools to support client requirements, with an aim to reduce complexity and continuously improve application performance.Proactively respond to production problems and support production changes in the applications operating environment to drive engineering excellenceEnsure adherence to the project budget and financial goals for assigned modulesFacilitate the teams progress by periodically taking up capability building sessions for the team members, playing an important role in enhancing their technical skills and keeping the team focused on the goals of the project.Education and Experience:Bachelors degree / University degree in Engineering / Technology (B.Tech / B.E. / BCA), Masters Degree would be an added advantage8 to 10 Years of working experience in software and web development.Must have 2-3 End to End Implementation in SAP. Must have exp. In 1SAP HANA Migration. Must have 1-2Technical Skills:Experience with HANA Studio, extensively working with CDS Views- Association, AMDP, extensively worked Object Oriented ABAP, working with ADT-Eclipse.Experience in working with APIs, DDIC, BAdIs, Enhancements Framework, Interface, BDC, BAPI, Debugging, Performance TuningReports, Interactive Reporting, Module Pool, SAP Scripts, Smart forms, User Exits/Customer ExitsFunctional knowledge & exposure to different modules of SAP like FICO, FSCDKnowledge of project management frameworks like Agile and SCRUMWork as team member to contribute to various technical streams of data management projects using SAP BODS as ETL tool. Complex Data blending with ETL tools and SAP BODS, extracting data from the source system (database, files, SFDC etc.)Develop ETL using SAP BODS processes to manage data quality, data consolidation and data reconciliation processes. Develop data movement audit and error management processes and support system Integration Testing for Data Migration/ETL.Collaborate with technology team and support the development of analytical models with the effective use of data and analytic techniques and validate the model results and articulate the insights to the business teamInterface and communicate with the onsite teams directly to understand the requirement and determine the optimum solutionsProvide product and design level functional and technical expertise along with best practices and get involved in business development activities like creating proof of concepts (POCs) using SAP BODS toolExperience with working in SAP-Fiori/UI5, BRF+, WorkflowMust have 2 End to end Implementation and SAP and Well versed with SAP HANA Migration techniques.Working exp. into various data provisioning techniques provided by SAP HANA such as SLT, BODS, DXCPrimary SkillsABAP Objects, ABAP OO, Core ABAP, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Object Oriented ABAP, Results-Oriented, SAP ABAP (Advanced Business Application Programming), SAP S/4HANAShift TimeShift B (India)

The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials.Key ResponsibilitiesAct as a role model for the rest of the teamProvide professional assistance and resolution for escalated/supervisor callsRepresent the Customer care Center on projects, initiatives or testing as neededAssist with development and dissemination of training materialsMust demonstrate basic telecommunications and provide an advanced knowledge of products and functionalityProvide support for questions (including help hotline) from customer service specialistsProvides training to team members and guide reps on specific steps of the research process of a particular case or issueResponsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requestsAnswer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional mannerEducation4 year Bachelors Degree (Preferred)Experience0-2 years experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Primary SkillsCustomer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management.

Job Responsibilities: Primary responsibility to manage Underwriting Servicing & Operations global teamLeading Global teams with multiple front-line and mid-level managers, using the Continuous Improvement (CI) methodology, locally and virtually by providing appropriate direction, coordinating department activities, monitoring employee and department performance, formulating and implementing action plansEffectively leads by helping to develop and implement the strategic plan, goals, and objectives of the department. Coordinating activities to positively align with and contribute to the shared vision, values of the organization.Serves as a role model displaying and instilling an environment of trust, transparency and integrity through coaching, enabling, and empowering leaders to maximize their potential growthEffectively communicates, educates, and influences stakeholders, department employees, vendors, agents, and customers on complex business issues, prepares and delivers presentations, participates on/leads task forces/committees, hosts upward communications, and answers inquiries requiring interpretation of policies/proceduresInitiates/evaluates research to develop/acquire more cost-effective procedures, services, and technologies utilizing Continuous Improvement management system.Provides oversight during implementation and modification, coordinates efforts of multiple departments, objectives, and/or vendors, sets priorities and recognizes teams as they solve problems and achieve common goalsObjectively leads with analytics, applying managerial judgement using a problem driven approach and thorough planning.Identifies business issues that require the use of analytics, analyzes available data, and determines next steps as applicable within the short term and long-term business planImplement and manages expense plan providing prioritization and oversight for department expense commitments.Financial management of project funds and associated change management resourcesLead creation of an engaging and productive work culture at Allstate as per Allstate values and Leadership PrinciplesKnowledge Requirements:Preferred knowledge and experience in Underwriting, RMPs and Policy life cycle .Understanding of ASC and its impact on UW servicing and maintenance preferredExcellent process design principles, analytical mindset, and systems thinkingStrong technical vision and knowledge of industry trends; provide direction to enable the team and organization to make long term decisions and choicesDemonstrated project management experience with ability to collaborate amongst multiple stakeholders, internal and external, local, and globalExperience leading process development with Continuous Improvement, Lean, or Six SigmaAbility to lead and influence employee engagement and cultural objectives through effective role modeling, clear messaging, and holding teams accountableEffective resource leadership to include effective hiring, coaching, development, and performance managementPrimary SkillsCall Center Management, Customer Experience Management, Relationship Building, Strategic Leadership, Strategy DevelopmentShift Time

Software Engineer Senior Consultant II implements applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products, developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs.Key ResponsibilitiesEstablishes continuous integration, continuous delivery, and continuous deployment pipelines and practicesPractices daily paired programming and test-driven development in writing software and building productProvides input into the architecture and design of the product; collaborating with the team in solving problems the right wayServes as an expert on a specific business domain and demonstrates leadership and accountability on at least one technology stackCoaches more junior team members around different technologies and XP practicesProvides support for software products in user environmentsParticipates in executing the strategy, keeping the customer needs and wants in mindParticipates in retrospectives to gather feedback and derive actionable items to improve the team and the productLeads and participates in daily site, cross-site, and product team standupsParticipates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a teams backlogEducation4 year Bachelors Degree (Preferred)Experience4 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job does not have supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Primary SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Application DB2 DBA Lead Consultant would be involved in database design and capacity planning. A DB2 DBA Lead Consultant is responsible for managing and maintaining databases, including performance improvements, backup and restore support, and troubleshooting. This role would include process development and process governance supporting Production/Test & Development environments. The DB2 DBA Lead also engages in the support of disaster recovery activities, and assists in the management of business partners relationships, trains, develops, and provides guidance to department staff.Key Responsibilities:Perform 24x7 round the clock support for DB2 subsystems for Allstate. The Allstate Mainframe DB2 environment supports 2 Datacenters and 30 LPARs. Each DB2 group consists of individual DB2 data sharing members spread across the mainframe CPUs running in a Sysplex environment. The Mainframe server z16 DB2 Database Administrator primarily support Mainframe DB2 groups and performs the following day-to-day activities on shared DB2 database groups.Tuning and optimizing the complex queries for better performance. Performance study and improvements along with backup, recovery, reorgs, runstats, etc.Perform DB2 binds for various DB2 database groups across LPARs. Granting and Revoking DB2 object privileges to DB2 objects across z16 environments.Perform the DB2 performance and tuning of DB2 Databases for all the applications across the z16 mainframe LPARs.Database Administration includes set up of DB2 database environments Production, Development & Test, creation of databases, table spaces, tables, indexes and other DB2 objects from logical data models and works closely with developers to design and tune the database of various business applications.Perform the database sizing and perform the online/offline REORG activities. Manage and create utility schedules. Perform the core DB2 administration activities. Image copies, repairing the table spaces & objects, quiesce the databases, archiving the DB2 active logs, and database recovery activities, perform the lock escalations and concurrency states and other related activities. Resolve the DB2 error states for all Test & Production operations across z16 mainframe systems.Perform the Database design and sizing as per each application architectural design requires.Perform the analysis of DB2 batch job failures.Experience10 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job may have supervisory duties.Primary SkillsEmployee Supervision, IBM Db2, IBM DB2 Database, Mainframe Computers, Process Improvements, Project Implementations, Project Management Leadership, Project Management Life Cycle (PMLC)Shift TimeShift B (India)