Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. About The Role Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes. Exp- 8+Yrs Skill- US litigation, US Legal, Para legal, Team Lead Shift- US Shift, Hybrid Location- Bangalore Emails/phone calls Examplescontact clients on new suits, confirm with clients for arbitrations/trials; schedule initial expert depositions; follow up with opposing counsel for discovery responses, authorizations, etc; follow up with courts/judges for entered orders Tasks Prep new suits Draft documents for e-filing (pleadings, motions, orders, etc), then e-file, and update expense spreadsheet Answer discovery Order and follow up on Compex records Send files for medical/bill reviews Other misc occasional tasks: Send/receive misc documents with opposing counsels via Sharefile Docket court dates Draft expert disclosures Prep arbitration packets Prep for trial (subpoenas, jury instructions, motions in limine, etc) Legal research Other misc responsibilities ranging from weekly to very occasionally: Backup admins for all calendar/scheduling when they are out of office Handle subsequent referrals Run monthly office reports (Data audit, Trial/arbitration appointment, etc) Office point person roles (Tech SME, Compex, Expert review vendors, Court filing, Notary, etc) Office odds and ends (printer maintenance, ordering equipment/supplies, etc) Office training for incoming paralegals and admins Office trainings as needed (Counsellink, Nuance, Teams, Teamconnect, OneDrive, etc) Office improvement teams as needed (Uniform Answer, Rule 11, etc) Special projects (AI projects, Paperless project, TC Contact Card cleanup project, Agile teams, ERD Pilot, etc) "¢ This job has supervisory duties. Primary Skills Call Center Management, Coaching, Customer Experience Management, Law, Litigation, Performance Management (PM), Relationship Building, Team Management Shift Time Recruiter Info Hiral Rughani [C] hrugj@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.