Merchandiser

We are seeking a proactive and detail-oriented Merchandiser to join our handicrafts export company. The ideal candidate will be the key link between our international clients and our production teams. This role is crucial for ensuring the smooth execution of orders from concept to delivery, managing timelines, and maintaining high standards of quality and communication.

Key Skills & Competencies:

• Strong communication and interpersonal skills (verbal and written).
• Good understanding of handicrafts, materials, and artisan techniques.
• Knowledge of export documentation and shipping procedures.
• Strong organizational and multitasking skills.
• Attention to detail and quality.
• Proficiency in MS Office and ERP systems.
• Stay updated on international trends in handicrafts, home décor, and lifestyle products.
• Suggest product improvements or innovations to meet evolving market demands.

Order Management:

• Serve as the main point of contact for a portfolio of international clients.
• Process and manage all client orders, ensuring accuracy of product specifications, quantities, and timelines.
• Track the entire order lifecycle, from sample development and approval to final production and shipment.

Production Coordination:

• Liaise with internal production teams and external artisans or vendors.
• Develop and manage production schedules to ensure timely delivery and a smooth workflow.
• Monitor production progress, address any issues (e.g., delays, material shortages) promptly, and communicate effectively with all parties.

Quality Control & Compliance:

• Ensure that all products meet the client’s quality standards and specifications.
• Conduct regular quality checks at various stages of production.
• Verify that all products comply with international export regulations and standards.

Product Development & Sourcing:

• Coordinate the development of new product samples based on client designs or market trends.
• Assist in sourcing new materials, exploring new production techniques, and identifying new artisans or vendors.
• Provide feedback to the design team based on client requirements and market demands.

Communication & Reporting:

• Provide regular, proactive updates to clients on order status, production progress, and shipping information.
• Prepare detailed reports on sales, production status, and key performance indicators.
• Maintain accurate records of all client communication, orders, and production details.

Qualifications & Skills

Experience:

• 2-4 years of experience in merchandising, preferably within the handicrafts, home decor, or textile export industry.
• Proven experience in managing client relationships and coordinating with production teams.

Knowledge:

• A strong understanding of the handicrafts and artisanal production process.
• Knowledge of international shipping procedures and export documentation is a plus.

Core Skills:

• Exceptional organizational skills and a keen eye for detail.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and the capacity to work in a fast-paced environment.
• Proficiency in Microsoft Office Suite (especially Excel) and experience with a CRM or ERP system.