Medical Tourism Executive

Job Title:

Medical Tourism Executive

Location:

Experience Required:

Department:

Industry:

About Genestac Therapeutics

Genestac Therapeutics is a pioneering biotechnology company committed to redefining regenerative healthcare through advanced cell-based therapies, tissue engineering, and precision diagnostics. With a state-of-the-art GMP facility and an international reputation for scientific excellence, we support patient-centric solutions across Oncology, Orthopedics, Neurology, and Dermatology.

Role Overview

Medical Tourism Executive

Key Responsibilities:

• Coordinate and manage inquiries from international patients seeking treatments at Genestac.
• Act as the primary point of contact between patients, physicians, internal departments, and third-party facilitators (travel agents, embassies, insurance companies, etc.).
• Provide end-to-end assistance including appointment scheduling, visa support, accommodation, transportation, language interpretation, and post-treatment care coordination.
• Handle documentation, treatment estimates, medical record transfers, and patient onboarding.
• Maintain excellent communication and rapport with patients to ensure a smooth and stress-free experience.
• Collaborate with the marketing and digital teams to promote Genestac's regenerative offerings in key international markets.
• Assist with CRM and maintain patient records with utmost confidentiality and accuracy.
• Participate in global medical tourism expos and webinars as a brand representative.
• Track patient feedback and generate monthly reports on patient conversion, satisfaction, and revenue performance.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Healthcare Management, Hospitality, Life Sciences, or related field.

• Minimum

  2–3 years of experience

  in medical tourism, healthcare coordination, or international patient services.

• Knowledge of regenerative medicine, stem cell therapy, or specialty healthcare services is a plus.

• Excellent communication skills (written and verbal) in English; knowledge of additional foreign languages is advantageous.

• Strong interpersonal, coordination, and organizational abilities.

• Ability to work under pressure, multitask, and handle sensitive cases with empathy and professionalism.

• Proficiency in Microsoft Office, CRM tools, and healthcare portals.

Preferred Qualities:

• Global cultural sensitivity and prior experience handling patients from GCC, Africa, Southeast Asia, or CIS countries.
• Familiarity with visa and medical travel regulations in India.
• Ability to liaise with embassies, interpreters, and logistic partners smoothly.
• Positive attitude, high emotional intelligence, and proactive mindset.

What We Offer:

• Competitive salary and performance-based incentives
• Opportunity to work with a globally recognized biotech brand
• Exposure to cutting-edge cell-based medical treatments
• Supportive work environment and professional growth opportunities

To Apply:

hr@genestac.com