Job Title: Medical Tourism Executive Location: Gurugram, India (Hybrid/On-site) Experience Required: 2–3 Years Department: International Patient Services / Business Development Industry: Biotechnology / Regenerative Medicine / Medical Tourism About Genestac Therapeutics Genestac Therapeutics is a pioneering biotechnology company committed to redefining regenerative healthcare through advanced cell-based therapies, tissue engineering, and precision diagnostics. With a state-of-the-art GMP facility and an international reputation for scientific excellence, we support patient-centric solutions across Oncology, Orthopedics, Neurology, and Dermatology. Role Overview We are seeking a highly motivated and experienced Medical Tourism Executive to coordinate and manage international patient journeys—from inquiry to treatment to follow-up care. The ideal candidate will have a deep understanding of medical travel, excellent interpersonal skills, and a passion for connecting global patients with world-class regenerative medicine solutions. Key Responsibilities: Coordinate and manage inquiries from international patients seeking treatments at Genestac. Act as the primary point of contact between patients, physicians, internal departments, and third-party facilitators (travel agents, embassies, insurance companies, etc.). Provide end-to-end assistance including appointment scheduling, visa support, accommodation, transportation, language interpretation, and post-treatment care coordination. Handle documentation, treatment estimates, medical record transfers, and patient onboarding. Maintain excellent communication and rapport with patients to ensure a smooth and stress-free experience. Collaborate with the marketing and digital teams to promote Genestac's regenerative offerings in key international markets. Assist with CRM and maintain patient records with utmost confidentiality and accuracy. Participate in global medical tourism expos and webinars as a brand representative. Track patient feedback and generate monthly reports on patient conversion, satisfaction, and revenue performance. Required Skills & Qualifications: Bachelor’s or Master’s degree in Healthcare Management, Hospitality, Life Sciences, or related field. Minimum 2–3 years of experience in medical tourism, healthcare coordination, or international patient services. Knowledge of regenerative medicine, stem cell therapy, or specialty healthcare services is a plus. Excellent communication skills (written and verbal) in English; knowledge of additional foreign languages is advantageous. Strong interpersonal, coordination, and organizational abilities. Ability to work under pressure, multitask, and handle sensitive cases with empathy and professionalism. Proficiency in Microsoft Office, CRM tools, and healthcare portals. Preferred Qualities: Global cultural sensitivity and prior experience handling patients from GCC, Africa, Southeast Asia, or CIS countries. Familiarity with visa and medical travel regulations in India. Ability to liaise with embassies, interpreters, and logistic partners smoothly. Positive attitude, high emotional intelligence, and proactive mindset. What We Offer: Competitive salary and performance-based incentives Opportunity to work with a globally recognized biotech brand Exposure to cutting-edge cell-based medical treatments Supportive work environment and professional growth opportunities To Apply: Send your CV and cover letter to hr@genestac.com with the subject line: Application – Medical Tourism Executive.