Summary
The Marketing Technology (Martech) Technical Architect is responsible for providing technicalleadership during HCL Unica software implementations, upgrades and workshops. The Architect willfacilitate solution definition, design and implementation.The Architect will technically supervise the installation, upgrade, configuration, integration andperformance tuning across the HCL Unica Suite: Campaign, Interact, Contact Optimization, Plan,Journey, Deliver & Link.Knowledge and experience with the supporting third-party components including web applicationlayer, database and operating systems is required. Cloud Native experience across Helm Charts,Docker Containers and Kubernetes Clusters, as well as Cloud Hosted databases and knowledge ofOpenShift is a plus.This position requires the ability to work independently, take accountability for solution services anddelivery, and function as a team member with both colleagues and clients.
Experience
Qualified candidates should have 15+ years of experience and a demonstrated track record insolution design, integration, technical configuration, installation and trouble-shooting of MarketingAutomation Frameworks like Unica, Adobe, Braze, Salesforce, etc.. The role requires a 4-yearuniversity degree.
Responsibilities
Qualified candidates are responsible for implementation of the HCL Unica Suite, including:
Campaign, Interact, Contact Optimization, Plan, Journey, Deliver & Link
- Lead Unica services customer engagements providing solutions, specifically facilitating client-
facing activities related to requirements and design for solution definition, proposal and client
acceptance.
- Document, present and gain client acceptance of proposed Unica marketing solutions (e.g.,
requirements documentation, design/architecture documents and associated diagrams).
- Perform and/or support product configuration, unit, system, acceptance and performance
testing.
- Perform and/or support product configuration asset migration across installations, including
production deployment and go-live.
- Provide guidance and enablement to client technical staff in the maintenance and configuration
of the Unica products, as well as supporting architecture components (e.g., WebSphere/Web
Logic/Tomcat, JBoss, databases and file systems,) and associated environmental maintenanceactivities (e.g., backup and recovery).
- Design integrations between Unica products and third-party applications.
- Installation, architectural design, performance/scalability, and hardware sizing for Unica product
installations and upgrades to address requirements relative 3-tier architectures, network,
security, high availability, web/application server clustering, virtualized environments, databaseconnectivity.
- Perform product installations and upgrades, including self-sufficiency in installation and
configuration of WebLogic, WebSphere, Tomcat and/or JBoss
- Lead and/or direct client staff in relational database creation, table, view and index creation, SQL
script development, execution and query performance tuning for DB2, Oracle, MS SQL Server,
MariaDB, PostgreSQL and/or HCL OneDB. Qualified candidates can configure SQL clients foraccess to all of the above primary relational databases. Preferred candidates also must beexperienced in the above in Big Data platforms, including Hadoop, Teradata and Netezza and/orCloud Hosted databases like Snowflake, Google BigQuery, Redshift and/or Actian Avalanche
- Perform initial system administration activities in Microsoft Windows, RedHat Linux, AIX
operating systems, including system monitoring and configuration utilities, as well as associated
batch or shell scripting and execution techniques.
- Apply common data modeling, design, and documentation techniques (e.g., Entity Relationship
Diagrams (ERDs), data dictionaries, Visio diagram views).
- Perform Java API program design, development, unit test and execution.
- Candidates with Interact experience (real-time inbound) also implement integrations utilizing
SOAP, Java, REST-like APIs, including design of message sequence diagrams between calling
systems and Interact.
- Cloud Native experience – Helm Charts, Docker Containers and Kubernetes Clusters as well as
Cloud Platform: GCP, AWS, Azure and OpenShift is a plus
- Experience installing Kafka and Kafka integrations is a plus
- OpenShift experience
- Build intellectual capital to be used as accelerators for solution delivery, and enablement.
- Assist with product and services sales opportunities.
Products
Preferred: experience with HCL Unica Suite, including Campaign, Interact, Contact Optimization,Plan, Collaborate Journey, Deliver & Link. All were formally branded Affinium or IBMORExperience with other Marketing Automation Platforms like Salesforce or Adobe.Travel: 30 to 50% +/- travel requiredLocation: Pune/Mumbai. Work from office modelSkills: installation,cloud,martech,marketing automation
