11 Marketplace Operations Jobs

You will be responsible for developing and implementing comprehensive e-commerce strategies to drive online sales and increase market share. Your role will involve managing and optimizing product listings on various e-commerce platforms, conducting market research, and collaborating with marketing and sales teams to create effective promotional campaigns. Additionally, you will oversee account management, analyze sales data, and coordinate logistics to ensure efficient order fulfillment. As an E-Commerce and Marketplace Manager, you will lead a team of e-commerce professionals, mentoring them and fostering a collaborative and results-oriented environment. Your qualifications should include experience in e-commerce management, knowledge of online marketing strategies, strong analytical and problem-solving skills, excellent communication abilities, and proficiency in data analysis tools. A Bachelor's degree in Business Administration, Marketing, or a related field is required, along with an understanding of SEO and SEM.,

Role & responsibilities Scale up sales of Telematics category through Ecommerce platforms like Flipkart, Amazon etc. Develop and execute the overall category strategy aligned with company objectives. Analyze sales data, market trends, and consumer insights to optimize category performance. Define and manage the product assortment, pricing, and promotional strategy. Collaborate with suppliers to negotiate pricing, terms, and promotional support. Work closely with marketing, supply chain, and sales teams to drive category initiatives. Monitor and report on category performance KPIs, identifying areas for improvement. Lead category reviews, including competitive analysis, customer needs, and innovation opportunities. Manage product lifecycle from introduction to discontinuation. Forecast demand and work with inventory teams to ensure optimal stock levels. Ensure category strategies support brand positioning and profitability goals.

At Eternz, the focus is on revolutionizing the way India explores, purchases, and enjoys jewelry. The company is a technology-driven vertical marketplace that aims to integrate jewelry into everyday life beyond just special occasions. Eternz is dedicated to creating a reliable platform that empowers modern women to showcase their identity and style through their daily choice of jewelry. The belief at Eternz is that jewelry is not merely an accessory but a symbol of confidence, individuality, and empowerment. By leveraging technology, design, and profound consumer insights, Eternz is on a mission to transform a $94B+ industry. As the Customer Experience & Operations Head at Eternz, your role will involve overseeing the day-to-day business operations, along with managing pre-order and post-order customer interactions. Your responsibilities will include: - Leading the customer support team to provide exceptional service across various channels such as chat, email, and phone. - Developing and implementing scalable support processes including SOPs, SLAs, and escalation protocols. - Monitoring and optimizing key metrics like NPS, CSAT, First Response Time, and Resolution Time. - Managing high-touch customer escalations and ensuring timely and empathetic resolutions. - Establishing feedback loops between support, tech, and product teams to address underlying issues. - Taking charge of end-to-end post-order operations, including order flow, partner coordination, inventory synchronization, packaging, and delivery tracking. - Collaborating with logistics partners to streamline operations, ensure timely fulfillment, and enhance return/exchange processes. - Creating dashboards and SOPs to enhance operational efficiency and reduce costs. - Working closely with brands to exceed SLAs and customer expectations. - Implementing tools and automation to streamline repetitive tasks and generate insightful reports on customer feedback and operational performance. - Leading continuous improvement projects to enhance the overall customer journey and operational backend. Desired Qualifications: - B.Tech, Bachelor's degree, MBA Preferred. - 5-8 years of experience in customer experience and/or marketplace operations, particularly in e-commerce, marketplace, or D2C startups. - Proven track record of managing customer support teams and scaling operations. - Strong analytical and problem-solving skills with a proactive approach to execution. - Excellent written and verbal communication skills with a clear, empathetic, and persuasive style. - Proficiency in tools like Freshdesk, Excel/Sheets, and basic automation tools. - Bonus: Experience in fashion, jewelry, or luxury lifestyle categories. What Eternz Offers: - High ownership role in a fast-paced environment. - Opportunity to collaborate closely with the founder and a dedicated team. - Competitive salary and wealth generation through ESOPS. - Rapid career growth and performance appraisals. - Dynamic and collaborative work culture with no hierarchy or politics. - Health insurance coverage. Additional Details: Eternz is an early-stage startup that values dedication, persistence, and consistent effort. The company operates on a 6-day work week, emphasizing the importance of hard work and passion. Team members actively engage with customers to ensure that Eternz is developed in the right direction. The work environment is hands-on, with everyone embracing ownership and the full scope of their roles. Location: HSR, Bangalore Website: www.eternz.com Interested candidates can apply by sending their resume to hiring@eternz.in.,

Key Responsibilities: Strategy & Planning Develop and execute a comprehensive marketplace strategy aligned with overall business objectives. Identify and onboard relevant sellers/partners to enhance the product offering. Forecast sales and track KPIs to measure success and drive performance. Marketplace Operations Oversee the day-to-day operations of the marketplace, including seller performance, product listings, pricing, and order fulfillment. Optimize product assortment, content, and discoverability to drive sales. Collaborate with logistics, customer service, finance, and IT to ensure smooth operations. Growth & Revenue Management Drive GMV (Gross Merchandise Value), take rate, and profitability through pricing strategies and promotional campaigns. Analyze data and customer insights to identify growth opportunities. Work closely with marketing to drive traffic and conversion on the marketplace Compliance & Risk Ensure adherence to legal, tax, and platform-specific policies. Monitor fraudulent activities and implement risk controls. Vendor/Seller Management Establish policies and support systems for seller onboarding, engagement, and compliance. Build strong relationships with top sellers and negotiate favorable terms. Resolve seller disputes and ensure high service quality. Educational Qualifications And Experience: Bachelors degree in Business, Marketing, or related field; MBA preferred. 8 10 years of experience in e-commerce, marketplace management, or digital business leadership. Proven experience in managing a multi-vendor marketplace or third-party marketplace accounts (Amazon, Flipkart, etc.) Strong analytical, negotiation, and project management skills. Tech-savvy, with experience in ERP/CRM systems and marketplace tools

Responsibilities Source and onboard freelance creators for our marketplace (not internal hiring). Pitch opportunities to candidates and screen profiles. Support interviews and recruitment processes. Use platforms like LinkedIn, job boards, and networking to find talent. Help organize onboarding and engagement activities. Requirements 0-1 year of experience. Strong communication and multitasking skills. Results-driven, flexible, and proactive. Able to work onsite in Marol, Andheri East, Mumbai, 4 days a week for 3 months.

Join ZestFindz as you'll be responsible for end-to-end onboarding of vendors on the ZestFindz platform. Includes outreach, documentation, product uploads, support, and training. Ensures smooth seller activation, follow-up, and post-onboarding success

Key Responsibilities: 1. Marketplace Operations Create and update product listings on e-commerce platforms. Monitor stock levels, pricing, and product descriptions. Coordinate with warehouse and logistics teams for timely delivery. 2. Performance Analysis Track and analyze sales performance, page views, conversions, and returns. Recommend optimizations for product visibility and SEO ranking. 3. Promotions & Campaigns Assist in executing discount campaigns, banners, and seasonal promotions. Collaborate with marketing to ensure alignment with branding strategies. 4. Customer Service & Order Management Resolve customer complaints, returns, and reviews promptly. Monitor order status, cancellations, and SLA breaches.

Role Overview: The Marketplace Lead will be responsible for driving sales growth, campaign execution, and performance optimization across multiple e-commerce marketplaces, including Amazon, Flipkart, Walmart, Target, and similar platforms worldwide. This role requires expertise in marketplace operations, paid advertising, SEO, inventory management, and customer experience to maximize sales, enhance brand visibility, and optimize marketplace performance across different geographies. Key Responsibilities : 1. Sales Growth & Market Expansion Develop and execute strategies to drive sales growth across Amazon, Flipkart, Walmart, Target, and similar marketplaces globally. Identify and capitalize on marketplace trends, customer insights, and competitive analysis to enhance brand presence and market share. Expand Mikos footprint across new marketplaces and geographies to drive incremental revenue. 2. Business Planning & Performance Management Own the sales forecasting and budgeting process, ensuring revenue targets are met across multiple marketplaces. Develop and implement data-driven action plans to optimize marketplace performance, profitability, and cost efficiency. Manage pricing strategy, discounts, and promotions to stay competitive while maintaining profitability. 3. Product Listing Management & SEO Optimization Create, optimize, and manage product listings across Amazon, Flipkart, Walmart, Target, and similar platforms. Ensure high-quality content (Catalogue / A+ Content) that enhances discoverability, effectively communicates Mikos brand story, and improves conversions. Maintain and enhance the Brand Store content across all marketplaces to improve customer engagement and trust. Conduct keyword research, competitor benchmarking, and SEO optimization to improve search rankings. 4. Paid Advertising & Growth Marketing Plan and execute end-to-end paid media campaigns across multiple marketplaces, ensuring high ROAS and efficient ad spend. Manage advertising strategies, including: Amazon Ads: Sponsored Products (SP), Sponsored Brands (SB), Sponsored Display (SD), DSP. Flipkart, Walmart, and Target Ads: Performance-based ad strategies for maximum sales impact. Continuously analyze campaign performance, A/B test creatives, and optimize bids to enhance sales and visibility. 5. Performance Tracking, Analytics & Consumer Insights Track and analyze key performance metrics using tools like Amazon Pi, Walmart Seller Center, Flipkart Seller Hub, and third-party analytics software. Generate actionable insights to optimize sales, advertising performance, and organic rankings. Monitor customer reviews, ratings, and feedback to enhance product positioning and customer satisfaction. 6. Returns, Refunds & Customer Experience Optimization Manage return and refund policies efficiently to minimize revenue loss and maintain a strong seller reputation. Work closely with Amazon, Flipkart, Walmart, and similar marketplace teams to resolve customer disputes, refund claims, and product replacements. Collaborate with the customer support & operations team to improve resolution time and enhance the post-purchase experience. Implement strategies to reduce return rates by refining product descriptions, setting accurate customer expectations, and optimizing fulfillment processes. 7. Marketing & Promotional Initiatives Implement marketplace-specific marketing strategies, seasonal promotions, and deal-based campaigns to drive sales. Leverage platform-led promotions such as Lightning Deals, Best Deals, Big Billion Days, Prime Day, Black Friday, Cyber Monday, etc. Work closely with marketplace account managers to explore exclusive promotional opportunities. 8. Inventory & Supply Chain Coordination Collaborate with the Operations and Supply Chain teams to optimize inventory levels across all marketplaces. Ensure seamless inventory planning and demand forecasting to prevent stockouts or overstocking. Coordinate with marketplace fulfillment teams for smooth warehouse operations, order processing, and fulfillment efficiency. Qualifications : 5+ years of experience managing marketplace operations, sales growth, and advertising across Amazon, Flipkart, Walmart, Target, or similar platforms. Strong analytical skills with proficiency in Amazon Pi, Walmart Seller Center, Flipkart Seller Hub, and advertising tools. Expertise in performance marketing, SEO, and campaign optimization across multiple geographies. Experience handling returns, refunds, and marketplace policies to improve customer service. Ability to collaborate with global teams and manage operations across different time zones. Strong negotiation and relationship management skills for working with marketplace account managers. Experience managing international marketplace operations (Amazon US, UK, EU, Flipkart India, Walmart US, Target US, etc.). Minimum Bachelors degree required. Strong focus on analytics.

About the Role: Miko is looking for a dynamic and experienced Senior Marketplace Manager with 10+ years of experience in managing and scaling marketplaces, especially on Amazon and other eCommerce platforms. This role will require you to manage Mikos marketplace accounts in India, US, UK, EU,Middle East (ME), and Singapore (SG). The ideal candidate will have a proven track record of driving sales, optimizing profitability, and executing successful strategies across multiple marketplaces in a fast-paced, global environment. As the Senior Marketplace Manager, you will be responsible for overseeing day-to-day marketplace operations, optimizing product listings, managing ad campaigns, ensuring supply chain efficiencies,and driving overall growth on Amazon and other key platforms. Youll work closely with cross-functional teams to execute Mikos broader business strategy while ensuring excellent customer experiences. Key Responsibilities: 1. Marketplace Strategy & Expansion: o Develop and implement comprehensive marketplace strategies to maximize revenue and market share for Mikos products across India, the US, UK, EU, ME, and SG. o Conduct regional market research to identify trends, opportunities, and competitive insights to inform strategy. o Lead the expansion of Mikos products into new marketplaces, ensuring seamless entry and growth in diverse regions. 2. P&L Ownership & Performance Management: o Manage the P&L for marketplaces across all regions, driving sales growth while maintaining cost efficiencies. o Optimize pricing strategies and promotional offers to maximize ROI while balancing competitive pricing, margins, and profitability. o Analyze sales data, market trends, and customer behavior to adjust strategies as needed and ensure maximum profitability. 3. Advertising & Campaign Management: o Develop and manage digital advertising campaigns (Amazon Sponsored Products, Sponsored Brands, AMS, etc.) to drive brand visibility and sales. o Monitor and optimize advertising campaigns across multiple regions, reducing ACOS (Advertising Cost of Sale) while increasing conversions and sales. o Collaborate with marketing teams to align marketplace advertising with global marketing initiatives. 4. Product Listings & Content Optimization: o Ensure all product listings are fully optimized with high-quality images, copy, and keyword-rich descriptions to maximize discoverability and conversion. o Lead the localization of product listings for regional markets, ensuring accurate translations and compliance with local marketplace rules and regulations. o Implement SEO best practices and optimize product content for better rankings on each marketplace. 5. Inventory & Supply Chain Management: o Coordinate with supply chain and operations teams to ensure inventory is managed efficiently, preventing stockouts or excess stock. o Develop demand forecasting strategies to support inventory planning and minimize delays in product availability. o Optimize fulfillment strategies, including leveraging Amazon FBA (Fulfilled by Amazon), Seller Fulfilled Prime (SFP), and other regional fulfillment options. 6. Customer Experience & Brand Reputation: o Monitor customer reviews, ratings, and feedback to ensure a high level of customer satisfaction across all marketplaces. o Address and resolve customer concerns, ensuring Mikos products maintain high ratings and positive feedback. o Implement strategies to red

About Dista Dista is a cross-border D2C tech startup empowering Indian brands to scale globally through our full- stack platform. We're the premier marketplace for authentic Indian products in the USA, UK, Canada and beyond, providing end-to-end solutions for infrastructure, operations, payments, compliance, and marketing tech. Role Overview Lead our newest product line, Dista Markets, driving marketplace operations and growth. You'll work at the intersection of technology, operations, and business strategy to establish Dista Markets as the go-to platform for authentic Indian products globally in all the marketplaces such as Amazon.com (US), Walmart, Etsy & similar. Key Responsibilities Role: Marketplace Manager Location: Hyderabad Marketplace Operations & Strategy Develop marketplace strategy including category expansion, pricing, and competitive positioning Oversee catalog management, inventory optimization, and performance metrics/KPIs Collaborate with cross-functional teams for seamless platform integration Vendor & Brand Management Onboard and nurture relationships with Indian D2C brands and vendors Develop vendor success programs and negotiate commercial terms Ensure compliance with quality standards and brand guidelines Product & Customer Experience Define marketplace feature requirements and coordinate product enhancements Develop customer acquisition/retention strategies and promotional campaigns Monitor performance data and customer feedback for continuous improvement Cross-Border Operations Ensure compliance with international regulations across USA, UK, Canada markets Coordinate with logistics teams for optimized cross-border shipping Support currency management and international payment processing Required Qualifications: Experience: 4-6 years in marketplace operations, e-commerce, or vendor management with proven track record in online marketplaces (Amazon, Walmart, etc.) Technical Skills: Proficiency in data analysis tools (Excel), e-commerce platforms, marketplace management systems, and understanding of API integrations Business Acumen: Strong grasp of marketplace dynamics, international trade regulations, pricing strategies, and digital marketing fundamentals Soft Skills: Excellent communication for vendor relationship management, strong project management abilities, problem-solving mindset for startup environments Preferred candidate profile MBA or advanced degree in Business/Marketing Experience with Indian D2C brands and cross-border e-commerce Knowledge of global payment systems and marketplace advertising tools Ready to help Indian brands conquer global markets? Join the Dista revolution! Equal opportunity employer committed to diversity and inclusion. Senior HR Yamini Nagyari yamini.nagyari@distacart.com

About Us: - We are a fast-growing wedding services platform aggregator, revolutionizing the wedding industry by connecting couples with top-tier vendors, venues, and service viders. - Our mission is to simplify and streamline the wedding planning cess, delivering seamless experiences to clients and high-value business opportunities to vendors. - As a B2B Operations Lead, you will drive vendor operations, build strong partner relationships, and ensure operational excellence in our B2B ecosystem. Key Responsibilities: B2B Vendor Management & Partnerships: - Own and drive the onboarding, engagement, and retention of wedding service viders (venues, decorators, photographers, caterers, etc.). - Develop strategic partnerships with premium vendors to enhance offerings and exclusive collaborations. - Negotiate pricing, service agreements, and SLAs with vendors to ensure quality and efficiency. Operational Efficiency & cess Imvement: - Streamline and optimize B2B workflows, ensuring a seamless vendor and client experience. - Implement SOPs and automation tools for lead management, bookings, and service delivery. - Monitor vendor performance, feedback, and issue resolution, ensuring high service quality. People Management & Leadership: - Lead, mentor, and scale a high-performing B2B operations team - Set KPIs, track performance, and drive a culture of ownership and execution. - Foster strong cross-functional collaboration with sales, customer success, and marketing teams. Data-Driven Decision Making: - Use analytics and to enhance vendor performance and imve marketplace efficiency. - Monitor conversion rates, fulfillment rates, and vendor NPS, taking corrective actions where needed. - Leverage CRM and BI tools to track, measure, and forecast business performance. Who You Are: Must-Have Skills & Experience: - 5-8 years of experience in B2B operations, vendor management, or marketplace operations - ven ability to manage teams, drive performance, and lead cess imvements. - Strong negotiation skills with a deep understanding of pricing models, SLAs, and vendor partnerships. - Tech-savvy with experience in CRM, automation tools, and analytics dashboards. - Ability to analyze data, derive , and implement data-backed strategies. - Excellent communication and relationship-building skills