Account Manager/E-commerce Manager

Key Responsibilities:

• Marketplace Leadership

  : Act as the primary brand representative for domestic and international marketplaces (e.g., Amazon, Jio Mart, Smart Biz).

• Channel Management

  : Oversee account health, profitability (P&L), and key performance metrics (conversion rate, GMV, ASP, returns, cancellations, margins).

• Strategic Initiatives

  : Drive business metrics and develop growth strategies, coordinating with category managers and marketplace teams for new product launches and advertising.

• Marketplace Operations

  : Manage daily operations, product listings, promotions, and merchandising, ensuring fast resolution of listing and account issues through marketplace seller support.

• Marketplace Expansion

  : Identify and pursue new marketplace opportunities, ensuring they align with revenue goals and growth plans.

• Operational Calendar

  : Create and maintain schedules for listing management, promotions, and marketplace actions.

• Performance Analysis

  : Monitor and interpret metrics across marketing channels and site performance, providing data-driven insights.

• SEO and Content Management

  : Support SEO efforts through keyword research, site optimization, competitive analysis, and content improvements.

• Inventory Management

  : Develop assortment and inventory plans that align with sales objectives, collaborating with other divisions to ensure stock efficiency.

• Customer Service Optimization

  : Review monthly reports, setting action items to streamline customer service processes.

• Logistics Coordination

  : Work closely with the logistics team to maintain high seller ratings on marketplaces.

• Financial Coordination

  : Manage invoices and ensure coordination with finance for pending payments.

Qualifications:

• 6 Months- 1 years of experience in the e-commerce industry, preferably in apparel, fashion, textiles, or D2C.
• Proven success in meeting or exceeding targets through a consultative, solutions-oriented approach.
• Strong understanding of web technologies, browsers, analytics, reporting, and content management systems.
• Proficient in data analysis, with a results-oriented mindset for P&L and strategic decision-making.
• Excellent communication skills, with experience in catalog management, content curation, and channel management.
• Prior experience in managing seller support for multiple marketplaces.

Preferred Skills:

• Strong analytical and problem-solving abilities.
• Ability to multi-task, manage deadlines, and operate effectively under pressure.
• Familiarity with industry tools and techniques for reviews, ratings, and sentiment analysis.