Operations Manager - Marketplaces & D2C

Location:

Hyderabad, India

Working Experience:

About the Role: We are seeking a proactive, detail-oriented Operations Manager to lead our marketplace & D2C operations. You'll be the driving force ensuring our offerings are live, priced correctly, well-listed, and aligned across channels. You will interface across teams (product, marketing, supply chain, customer support) and ensure operational excellence in every step.

Key responsibilities

Manage end-to-end marketplace operations (Amazon, Flipkart, Myntra, etc.) and our own D2C site

Ensure listing hygiene: active SKUs, correct attributes, quality images & content, SEO copy, variant mapping

Monitor and optimize pricing strategy across marketplaces to maintain competitiveness and margins

Manage inventory sync, stock replenishment, backorder handling, and avoid stockouts or overstock

Perform routine audits on listings (e.g. missing fields, suppressed listings) and resolve issues

Liaise with catalog, design, and content teams to ensure product data alignment

Coordinate with supply chain / logistics for smooth fulfillment across channels

Monitor marketplace policies, compliance, and terms (e.g. returns, listing guidelines)

Generate and analyze marketplace performance reports (sales, conversion, returns, cancellations, impressions)

Identify operational bottlenecks & drive process improvements, automation, and SOPs

Collaborate with marketing & ad teams for promotions, deals, and marketplace campaigns

Manage third-party service providers or agencies (if any) for listing ops, content, or catalog