Marketing Executive - Client Servicing (On Contract)

Job Title: Marketing Executive – Client Servicing

Location: Mumbai

Reporting to: Manager – Brand Custodian & Internal Communication

About the Role

We are looking for a dynamic and detail-oriented Marketing Executive – Client Servicing to support the Brand & Internal Communication team. This role is pivotal in ensuring effective execution of both external brand communication and internal communication initiatives. You will be the bridge between internal stakeholders, external agencies, and vendor partners – ensuring seamless delivery of brand-aligned communication across channels.

This is a hands-on role that spans project management, creative execution, internal campaign support, platform management (like intranet), and working knowledge of the latest AI and creative tools.

Key Responsibilities

Brand Communication

• Manage day-to-day execution of creative deliverables (digital, print, static, video) from briefing to closure.
• Coordinate with business teams and marketing stakeholders to gather briefs and translate them into creative outputs.
• Liaise with external creative agencies and vendors for high-quality, on-brand deliverables.
• Ensure adherence to brand guidelines and toolkit implementation across collaterals and campaigns.
• Support in content adaptations, resizing, and quick fixes using tools like Canva, Adobe Express, Firefly, etc.

Internal Communication Support

• Assist in ideating, planning, and executing internal communication campaigns and employee engagement initiatives.
• Manage content updates and enhancements on the intranet platform.
• Partner with HR, leadership, and business units to deliver timely, relevant, and engaging internal messages.
• Contribute to internal events, newsletters, and digital announcements.

Project Management

• Maintain trackers, dashboards, and project timelines to manage multiple campaigns and jobs concurrently.
• Use project management tools like Trello, Asana, Monday.com, or similar that will help streamline workflows and improve efficiency.
• Facilitate structured review processes, collect feedback, and ensure timely revisions and delivery.

What You Bring

• 2–4 years of experience in a client servicing, marketing, or internal communication role.
• Strong understanding of brand communication and ability to enforce brand consistency.
• Hands-on experience with creative tools and AI platforms like Canva, Adobe Express, Firefly, etc.
• Working knowledge of project management tools (e.g., Trello, Asana, Notion, Monday.com).
• Excellent organizational, communication, and stakeholder management skills.
• Ability to multi-task, manage deadlines, and keep creative jobs running smoothly.
• Familiarity with internal communication platforms and campaign execution is a plus.