Marketing & Customer Success Associate

Location:

About the company:

Role overview:

Key Responsibilities:

Marketing & content support

1. Assist in content planning and execution for Trustvid across LinkedIn, emails, and decks
2. Support creation of use-case driven marketing collateral and case studies
3. Collaborate with design/video teams for storyboards, edits, and creatives
4. Research competitors and market trends for product positioning

Client management & success

1. Act as a point of contact for client onboarding, queries, and basic training
2. Work closely with clients to help them identify use cases and apply our platform effectively
3. Gather and consolidate client feedback for product and marketing improvements
4. Manage WhatsApp/Email follow-ups, video campaign progress tracking, and report sharing

Operational & admin tasks

1. Coordinate with clients and internal teams for contract, invoice, and NDA formalities
2. Schedule demos, training, and check-in meetings as per client lifecycle stage
3. Maintain CRM records and documentation (Notion/Sheets-based workflows)

Ideal candidate:

1. 1–3 years of experience in client servicing, marketing, or customer success
2. Exposure to video production, creative services, or SaaS platforms is a big plus
3. Excellent communication (written & spoken), with a keen sense for visual storytelling
4. Strong coordination skills – can juggle tasks, timelines, and follow-ups independently
5. Comfortable working in a fast-paced, startup-style environment
6. Bonus if experienced with tools like Canva, Notion, Apollo io, Mailchimp, Google suite, or Hubspot

Why join us:

1. Be part of the core team shaping a powerful AI product from ground-up
2. Work closely with the founders, Marketing & Sales & tech team to gain multi-functional exposure across marketing, sales, and product
3. Flexible working style, open culture, and a high-learning environment
4. Opportunity to grow into a Customer success manager or Product marketing role

To Apply:

Send your resume along with a short note on why you’d like to work at TrustVid to jobs@trustvid.ai

Important:

Before applying, explore our website and the attached PPT thoroughly to understand what Trustvid does. We’re a high-conviction team and we’re looking for someone who genuinely gets our product and wants to help scale it.

If you don’t fully understand the offering based on the available content, come prepared with:

• A clear list of questions you have, and/or
• Suggestions on how we could improve our communication to make it more effective for first-time visitors.

Only candidates who show initiative, understanding, or critical thinking will be shortlisted.