Marketing Automation - MoEngage

Job Location : Mumbai Andheri Marol

Immediate Joiner

We are looking for a results-driven Marketing Automation Specialist with hands-on experience in CleverTap to manage and execute end-to-end user engagement campaigns. The ideal candidate should have expertise in managing omnichannel campaigns including Email, WhatsApp, SMS, Push Notifications, and Cross-channel Journeys. You will be responsible for creating and executing automated marketing flows, analyzing campaign performance, and ensuring personalized customer experiences across the funnel 

Key Responsibility:

Plan, create, and execute automated marketing campaigns using CleverTap across multiple channels (Email, SMS, WhatsApp, Push Notifications, In-App, Web Push).

Set up behavioral-based journeys, segmentation, and personalization to optimize user engagement.

Collaborate with Product, Growth, and Creative teams to align messaging and ensure timely delivery of campaigns.

Build and test user journeys, triggers, and conditions to support lifecycle campaigns.

Monitor and optimize campaign performance metrics such as open rate, CTR, conversions, and retention.

Troubleshoot campaign delivery issues, integration problems, or data discrepancies.

Leverage A/B testing and analytics to improve campaign effectiveness.

Maintain and manage marketing automation data hygiene and ensure compliance with data privacy regulations (e.g., GDPR).

Requirement:

 2–5 years of hands-on experience with CleverTap (mandatory).

 Strong understanding of customer lifecycle stages, segmentation, and behavioral triggers.

 Experience with omnichannel campaign execution (Email, SMS, WhatsApp, Push, In-App).

 Ability to create and analyze detailed campaign reports and dashboards.

 Working knowledge of HTML for email templates (a plus).

 Strong analytical and communication skills.

 Ability to work cross-functionally in a fast-paced environment.

Nice to Have

Experience with other marketing automation tools like MoEngage, CleverTap, or Braze.

 Exposure to B2C or app-first consumer brands.

 Certification in CleverTap (if available).