Manager/Senior Manager ECommerce

Role overview

Key responsibilities

• Own P&L and growth for ketplace channels (Onsitego & QCare) strategy, execution and performance tracking across Amazon, Flipkart, and quick-commerce platforms.
• Build and execute ketplace GTM: assortment strategy, listing creation & A+ content, storefront/brand store management, promotional calendar, and paid search/ads (Sponsored Products, display).
• Expand quick-commerce and hyperlocal partnerships (onboarding, assortment & pricing strategy, and SLAs).
• Manage seller/channel relationships including seller performance, SLAs, Buy Box across portals.
• itor ketplace analytics conversion, sell-through, ACoS, ROAS, returns rate, Buy Box share and run weekly/ thly performance reviews.
• Lead and manage the Customer Support team handling ketplace (Amazon/Flipkart) buyer queries, refunds and claims; set KPIs (TAT, C ) and ensure SLAs.
• Lead and manage the Telesales team responsible for D2C plan sales (website leads), renewals (AMC/renewals) and upsell campaigns; set targets and improve conversion/renewal metrics.
• Work closely with keting, Leadership, and Operations for new plan launches, promotions, and pricing.
• Prepare ketplace business plans, budgets and thly performance reports for senior leadership.

Required qualifications & skills

• 8-10 years of experience in ecommerce ketplace management, ketplace business development or similar roles.
• Strong experience running Amazon Seller/Vendor Central and Flipkart seller operations (catalog, content, operations & ads).
• Proven track record of managing ketplace P&L, promotional calendars and seller/channel relationships.
• Experience in managing team would be a plus (people management, target setting).
• Excellent analytical skills comfortable with data, dashboards and using insights to drive isions (Excel / Google Sheets).
• Strong stakeholder management and cross-functional collaboration skills.
• Self-motivated, process oriented, able to work independently and lead a small team.
• Excellent written and verbal communication skills.

Preferred / desirable

• Insurance industry background (experience with insurance / warranty products / services) advantage.
• Prior experience working directly with Amazon, Flipkart or quick-commerce platforms advantage.
• Experience scaling quick-commerce or hyperlocal partnerships (Blinkit/Zepto/Insta t etc.) advantage.
• MBA or similar postgraduate qualification.