Company Description Eternz is a jewelry brand that aims to enrich the jewelry experience and bring a touch of brilliance to one's style. With a wide range of exquisite pieces and customization options, Eternz caters to modern women who appreciate unique and personalized jewelry. Role Description This is a full-time Operations Manager role at Eternz located in Bengaluru. The Operations Manager will be responsible for overseeing daily operations, managing inventory, optimizing post-order processes for efficiency, and ensuring smooth functioning of all aspects of the business on-site. Qualifications Experience in inventory management and operations optimisation Knowledge of supply chain management and logistics Previous experience in order management & post order management Previous experience in working with logistics partners, onboarding them & managing them Strong organisational and problem-solving skills Excellent communication and interpersonal abilities Proficiency in Microsoft Office and other relevant software Ability to work well under pressure and meet deadlines Previous experience in the jewelry industry is a plus Bachelor's degree in Business Administration or related field Whats in it for you Very high ownership role in a fast-paced environment Closely work with the founder & a super passionate team of people in building Eternz Competitive salary commensurate Fast career growth & appraisals A dynamic and collaborative work environment- No hierarchy/Politics! Health insurance Also, We are an early-stage start-up and valuable achievements take time & efforts. And hence it is a 6 day work week & we strongly believe there is no substitute for hard work & passion! We believe in speaking to customers/brands regularly to build Eternz the right way and in being hands-on with the role Location: HSR, Bangalore Show more Show less

About Eternz: At Eternz, we're reimagining how India discovers, shops, and experiences jewelry. We are a tech-enabled vertical marketplace on a mission to make jewelry a part of everyday life—not just reserved for special occasions. Eternz is building a trusted platform that empowers modern women to express their identity and style through the jewelry they wear daily. We believe jewelry is more than adornment—it’s a statement of confidence, individuality, and empowerment. Join us as we reshape a $94B+ industry with technology, design, and deep consumer insight at the core. Founder: Arthi Ramalingam, Second Time Founder in Jewelry Space, Marketing Leader (Ex-udaan) Position Overview: As a Supply Chain & Operations Lead, you will be responsible for overseeing daily operations, managing inventory, optimizing post-order processes with logistics partners for efficiency, onboard relevant and new logistics partners and ensure smooth functioning of all aspects of the business on-site. Core Responsibilities: As a Supply Chain & Operations Lead, you will be a core part of our Business team. · Oversee shipping partners, ensure SLA adherence (delivery timelines), and manage returns/reverse logistics efficiently. · Resolve operational issues that affect delivery, returns, cancellations, or packaging to ensure a smooth CX. · Build SOPs for supply chain processes; identify and implement tech-driven improvements to reduce manual work and errors. · Manage costs related to warehousing, logistics, and fulfillment to meet margins and drive profitability. · Manage Quick Commerce logistics and operations · Set up dark stores, warehouse for storage and fulfilment · Onboard relevant partners to improvise, scale and build logistics and supply chain for Eternz: Marketplace & Quick commerce · KPIs: o Order Fulfillment Rate (% of orders shipped/delivered within SLA) o Return Rate (especially due to delivery delays, damage, or wrong item) o Inventory Turnover Ratio (how quickly inventory is sold and replaced) o Average Delivery Time (by region or pin code) o Logistics Cost per Order (as % of GMV or per item basis) o Vendor SLA Adherence (timely dispatch, quality checks, packaging compliance) Desired Qualifications: · B.Tech, Bachelor's degree, MBA Preferred; · 4-7 years’ experience working in in e-commerce Marketplaces/Companies in Supply chain and operations division · Experience in closely working with logistics partners, warehousing solutions, setting up dark stores · Ability to think strategically, analyze data, and drive results. · Creative thinker with a passion for innovation and continuous improvement. What is in it for you: · Very high ownership role in a fast-paced environment · Closely work with the founder & a super passionate team of people in building Eternz · Competitive salary commensurate & wealth generation through ESOPS · Fast career growth & appraisals · A dynamic and collaborative work environment- No hierarchy/Politics! · Health insurance Additional Details: · We're an early-stage startup —and we know that meaningful achievements take time, persistence, and consistent effort. That’s why we operate on a 6-day work week, grounded in the belief that there's no substitute for hard work and passion. · We stay close to our customers , speaking with them regularly to ensure we're building Eternz the right way. Everyone here is hands-on, taking ownership and embracing the full scope of their roles. · Location: HSR, Bangalore Website: www.eternz.com Interested candidates can apply by sending their resume to hiring@eternz.in

About Eternz: At Eternz, we're reimagining how India discovers, shops, and experiences jewelry. We are a tech-enabled vertical marketplace on a mission to make jewelry a part of everyday life—not just reserved for special occasions. Eternz is building a trusted platform that empowers modern women to express their identity and style through the jewelry they wear daily. We believe jewelry is more than adornment—it’s a statement of confidence, individuality, and empowerment. Join us as we reshape a $94B+ industry with technology, design, and deep consumer insight at the core. Founder: Arthi Ramalingam, Second Time Founder in Jewelry Space, Marketing Leader (Ex-udaan) Position Overview: As a Customer Experience & Operations Head, you will be responsible for overseeing daily business operations, pre-order and post order customer experience. Core Responsibilities: Customer Support Leadership · Build, lead, and mentor the support team to deliver exceptional service across chat, email, and phone. · Develop and implement scalable support processes (SOPs, SLAs, and escalation protocols). · Track and optimize key metrics such as NPS, CSAT, First Response Time, and Resolution Time. · Handle high-touch customer escalations and ensure timely and empathetic resolutions. · Create feedback loops between support, tech, and product teams to fix root causes. Marketplace & Order Operations · Own end-to-end post-order operations including order flow, partner coordination, inventory sync, packaging, and delivery tracking. · Work closely with logistics partners to reduce delays, ensure timely fulfillment, and optimize return/exchange flows. · Create dashboards and SOPs to drive operational efficiency and reduce costs. · Collaborate with brands to ensure SLAs are met and customer expectations are exceeded. Tools, Automation & Reporting · Identify and deploy tools (CRM, helpdesk, order management systems) to automate repetitive tasks. · Generate and present regular reports on customer insights, operational KPIs, and improvement initiatives. · Lead continuous improvement projects to elevate the customer journey and operations backend. Desired Qualifications: · B.Tech, Bachelor's degree, MBA Preferred; · 5-8 years of experience in customer experience and/or marketplace operations, ideally in e-commerce, marketplace or D2C startups. · Demonstrated experience managing customer support teams and scaling operations. · Strong analytical and problem-solving skills with a bias toward action and execution. · Excellent written and verbal communication—clear, empathetic, and persuasive. · Proficient with tools like Freshdesk, Excel/Sheets, and basic automation tools (e.g., Zapier, Notion, Airtable). · Bonus: Experience in a category like fashion, jewelry, or luxury lifestyle. What is in it for you: · Very high ownership role in a fast-paced environment · Closely work with the founder & a super passionate team of people in building Eternz · Competitive salary commensurate & wealth generation through ESOPS · Fast career growth & appraisals · A dynamic and collaborative work environment- No hierarchy/Politics! · Health insurance Additional Details: · We're an early-stage startup —and we know that meaningful achievements take time, persistence, and consistent effort. That’s why we operate on a 6-day work week, grounded in the belief that there's no substitute for hard work and passion. · We stay close to our customers , speaking with them regularly to ensure we're building Eternz the right way. Everyone here is hands-on, taking ownership and embracing the full scope of their roles. · Location: HSR, Bangalore Website: www.eternz.com Interested candidates can apply by sending their resume to hiring@eternz.in

At Eternz, the focus is on revolutionizing the way India explores, purchases, and enjoys jewelry. The company is a technology-driven vertical marketplace that aims to integrate jewelry into everyday life beyond just special occasions. Eternz is dedicated to creating a reliable platform that empowers modern women to showcase their identity and style through their daily choice of jewelry. The belief at Eternz is that jewelry is not merely an accessory but a symbol of confidence, individuality, and empowerment. By leveraging technology, design, and profound consumer insights, Eternz is on a mission to transform a $94B+ industry. As the Customer Experience & Operations Head at Eternz, your role will involve overseeing the day-to-day business operations, along with managing pre-order and post-order customer interactions. Your responsibilities will include: - Leading the customer support team to provide exceptional service across various channels such as chat, email, and phone. - Developing and implementing scalable support processes including SOPs, SLAs, and escalation protocols. - Monitoring and optimizing key metrics like NPS, CSAT, First Response Time, and Resolution Time. - Managing high-touch customer escalations and ensuring timely and empathetic resolutions. - Establishing feedback loops between support, tech, and product teams to address underlying issues. - Taking charge of end-to-end post-order operations, including order flow, partner coordination, inventory synchronization, packaging, and delivery tracking. - Collaborating with logistics partners to streamline operations, ensure timely fulfillment, and enhance return/exchange processes. - Creating dashboards and SOPs to enhance operational efficiency and reduce costs. - Working closely with brands to exceed SLAs and customer expectations. - Implementing tools and automation to streamline repetitive tasks and generate insightful reports on customer feedback and operational performance. - Leading continuous improvement projects to enhance the overall customer journey and operational backend. Desired Qualifications: - B.Tech, Bachelor's degree, MBA Preferred. - 5-8 years of experience in customer experience and/or marketplace operations, particularly in e-commerce, marketplace, or D2C startups. - Proven track record of managing customer support teams and scaling operations. - Strong analytical and problem-solving skills with a proactive approach to execution. - Excellent written and verbal communication skills with a clear, empathetic, and persuasive style. - Proficiency in tools like Freshdesk, Excel/Sheets, and basic automation tools. - Bonus: Experience in fashion, jewelry, or luxury lifestyle categories. What Eternz Offers: - High ownership role in a fast-paced environment. - Opportunity to collaborate closely with the founder and a dedicated team. - Competitive salary and wealth generation through ESOPS. - Rapid career growth and performance appraisals. - Dynamic and collaborative work culture with no hierarchy or politics. - Health insurance coverage. Additional Details: Eternz is an early-stage startup that values dedication, persistence, and consistent effort. The company operates on a 6-day work week, emphasizing the importance of hard work and passion. Team members actively engage with customers to ensure that Eternz is developed in the right direction. The work environment is hands-on, with everyone embracing ownership and the full scope of their roles. Location: HSR, Bangalore Website: www.eternz.com Interested candidates can apply by sending their resume to hiring@eternz.in.,

Eternz is India's ultimate online destination for fine and fashion jewelry, bringing together 120+ premium brands on a single platform. The company aims to make jewelry discovery seamless and stylish for modern consumers. As Eternz experiences fast growth and engages a strong user base, they are seeking a sharp, fashion-savvy Merchandising Manager to influence the presentation of jewelry on their app and website. As the Merchandising Manager, you will be responsible for the customer-facing presentation of jewelry on the Eternz app and website. This role involves determining what to showcase, how to showcase it, and when to do so, all while considering data, trends, and aesthetics. You will collaborate with design, marketing, and tech teams to visually and contextually bring the best of jewelry and styling to life. Key Responsibilities include planning and managing all merchandising content for the homepage, category pages, new arrivals, and seasonal promotions. You will identify emerging trends in fashion and jewelry to drive curated edits and seasonal stories. Analyzing the performance of banners, widgets, and collections to continuously optimize placements and conversions is also a key aspect of the role. Working with brand and buying teams to identify key collections for featuring, ensuring aesthetic consistency, and aligning merchandising with marketing calendars are also part of the responsibilities. The ideal candidate will have 4-7 years of experience in merchandising, preferably in fashion, jewelry, or lifestyle e-commerce. They should possess a strong eye for aesthetics, styling, and visual storytelling, along with a deep understanding of fashion trends, jewelry categories, and consumer behavior. Experience with data tools and an analytical mindset combined with a creative sensibility are crucial. The ability to think both strategically and tactically, work well in a fast-paced environment, and collaborate effectively with cross-functional teams is highly valued. Nice-to-have qualifications include experience with marketplaces or multi-brand platforms, knowledge of visual merchandising tools or CMS systems, and a background or formal education in fashion or design. Joining Eternz offers the opportunity to be at the forefront of redefining how jewelry is discovered online, work with a passionate team in building India's go-to jewelry destination, have a high-impact role with visibility across the company, and shape the customer journey for a design-led, trend-first category.,

As the Merchandising Manager at Eternz, you will play a key role in shaping the presentation of jewelry on our app and website. Your responsibilities will include planning and managing merchandising content for various pages, identifying fashion and jewelry trends, making data-driven decisions to optimize performance, collaborating with different teams, and ensuring visual consistency and appeal. You will also be involved in campaign merchandising, A/B testing, and cross-team collaboration to execute merchandising strategies effectively. We are looking for a candidate with 4-7 years of merchandising experience in fashion, jewelry, or lifestyle e-commerce, who has a strong eye for aesthetics, a deep understanding of fashion trends and consumer behavior, and hands-on experience with data tools. The ideal candidate should have an analytical mindset combined with a creative sensibility, be proactive, highly organized, and capable of thriving in a fast-paced environment. Additionally, experience with marketplaces, visual merchandising tools, or a background in fashion or design would be a plus. Joining Eternz means being part of a team that is redefining how jewelry is discovered online. You will have the opportunity to work with a passionate team, have a high-impact role with visibility across the company, and contribute to shaping the customer journey for a design-led, trend-first category.,

Company Description Eternz is a jewelry brand based in Bengaluru. We have a deep love and passion for jewelry and aim to enrich the jewelry experience for our customers. Our collection offers a wide range of exquisite pieces with customization and personalization options, catering to the modern women. Role Description This is a full-time role for a Data Analyst at Eternz. As a Data Analyst, you will be responsible for performing data analysis, data modeling, and statistical analysis. You will also be involved in communicating insights and findings to stakeholders. This is an on-site role based in Bengaluru. Qualifications Analytical Skills, Data Analytics, and Statistics Expertise in writing SQL code is a must Experience in handling MixPanel and other such data platforms to analyse customer journeys, build funnels Strong communication skills Experience with data modeling Attention to detail and accuracy Proficiency in data visualization tools Strong problem-solving skills Good to have Bachelor's degree in a related field (e.g., Mathematics, Statistics, Computer Science) Experience in the jewelry industry is a plus What is in it for you Very high ownership role in a fast-paced environment Closely work with the founder & a super passionate team of people in building Eternz Competitive salary commensurate Fast career growth & appraisals A dynamic and collaborative work environment- No hierarchy/Politics! Health insurance Additional Details We are an early-stage start-up and valuable achievements take time & efforts. And hence it is a 6 day work week & we strongly believe there is no substitute for hard work & passion! Location: HSR, Bangalore Website: www.eternz.in

Fill the form to apply for the role: COMPULSORY: https://forms.gle/8gszgipX4BYxwTWw7 Company Description Were on a mission to transform how India discovers, buys, and experiences Jewelryand were looking for a sharp, driven, and execution-obsessed Founder&aposs Office Intern to work closely with the founder. Role Description This is a full-time, on-site role for a Founder&aposs Office Intern, located in Bengaluru. Whether you&aposre passionate about business development, engineering, social media, marketing, operations, research, content or design, there&aposs a seat for you at the table. This isnt your average internshipyoull own real problems, build real things, and create real impact. ???? Who should apply: - Freshers/candidates with less than 1 year experience who are hungry to build - First-principles thinkers - Strong communicators who love solving problems To Apply please fill this form compulsorily: https://forms.gle/8gszgipX4BYxwTWw7 ? Youll Thrive Here If You: Are a fresher, student, or recent graduate hungry to build something from 0 to 1 Love solving real-world problems and learning fast Write and speak clearly, and think even more clearly Are structured, resourceful, and never say this isnt my job Are curious, proactive, and thrive in fast-paced, ambiguous environments Location: Bangalore Type: Full-time Internship PS: Exceptional performance during the internship can lead to a full-time role with us very soon Show more Show less