Supply Chain & Operations Lead

About Eternz:

At Eternz, we're reimagining how India discovers, shops, and experiences jewelry.

We are a tech-enabled vertical marketplace on a mission to make jewelry a part of everyday life—not just reserved for special occasions. Eternz is building a trusted platform that empowers modern women to express their identity and style through the jewelry they wear daily. We believe jewelry is more than adornment—it’s a statement of confidence, individuality, and empowerment. Join us as we reshape a $94B+ industry with technology, design, and deep consumer insight at the core.

Founder: Arthi Ramalingam, Second Time Founder in Jewelry Space, Marketing Leader (Ex-udaan)

Position Overview:

As a Supply Chain & Operations Lead, you will be responsible for overseeing daily operations, managing inventory, optimizing post-order processes with logistics partners for efficiency, onboard relevant and new logistics partners and ensure smooth functioning of all aspects of the business on-site.

Core Responsibilities:

As a Supply Chain & Operations Lead, you will be a core part of our Business team.

·      Oversee shipping partners, ensure SLA adherence (delivery timelines), and manage returns/reverse logistics efficiently.

·      Resolve operational issues that affect delivery, returns, cancellations, or packaging to ensure a smooth CX.

·      Build SOPs for supply chain processes; identify and implement tech-driven improvements to reduce manual work and errors.

·      Manage costs related to warehousing, logistics, and fulfillment to meet margins and drive profitability.

·      Manage Quick Commerce logistics and operations

·      Set up dark stores, warehouse for storage and fulfilment

·      Onboard relevant partners to improvise, scale and build logistics and supply chain for Eternz: Marketplace & Quick commerce

·      KPIs:

Order Fulfillment Rate

Return Rate

Inventory Turnover Ratio

Average Delivery Time

Logistics Cost per Order

Vendor SLA Adherence

Desired Qualifications:

·      B.Tech, Bachelor's degree, MBA Preferred;

·      4-7 years’ experience working in in e-commerce Marketplaces/Companies in Supply chain and operations division

·      Experience in closely working with logistics partners, warehousing solutions, setting up dark stores

·      Ability to think strategically, analyze data, and drive results.

·      Creative thinker with a passion for innovation and continuous improvement.

What is in it for you:

·      Very high ownership role in a fast-paced environment

·      Closely work with the founder & a super passionate team of people in building Eternz

·      Competitive salary commensurate & wealth generation through ESOPS

·      Fast career growth & appraisals

·      A dynamic and collaborative work environment- No hierarchy/Politics!

·      Health insurance

Additional Details:

We're an early-stage startup

We stay close to our customers

·      Location: HSR, Bangalore

Website: www.eternz.com

Interested candidates can apply by sending their resume to hiring@eternz.in