Manager/Senior Manager – Admissions Operations & Communication

Job Description

About the Role: Oversee the admissions process operations and communication strategy across all touchpoints using Meritto CRM. This role is central to ensuring a seamless applicant journey through timely data handling, accurate scheduling, cross-team coordination, and clean funnel reporting. Key Responsibilities: Operate the Meritto CRM platform end-to-end Manage interview invites and scheduling for applicants across campuses Resolve applicant queries across all communication channels (email, call, WhatsApp, etc.) Ensure clean, accurate, and real-time funnel data across platforms Track and report admissions metrics to leadership on a weekly basis Coordinate with the central admissions team and campus heads for lead allocation and progress Collaborate with content and tech teams for communication triggers and data sync Support pre-admissions and onboarding communication tasks including offer letters, reminders, and document collection Flag lead drop-offs, identify bottlenecks in the funnel, and ensure timely action Maintain documentation and audit readiness across CRM workflows and applicant records Eligibility: 10-12 years of experience in admissions operations, CRM management, or education lifecycle coordination Deep hands-on experience with Meritto (formerly NoPaperForms) or similar CRM tools Strong understanding of admissions funnels, student lifecycle, and data hygiene practices Proficient in Excel and data handling, with working knowledge of scheduling tools Exceptional communication skills for applicant handling and cross-functional collaboration Experience in MIS preparation, dashboards, and CRM-based reporting Comfortable managing applicant communication flows at scale across multiple campuses Key Performance Indicators (KPIs): Funnel accuracy and real-time updates in Meritto imeliness and error-free execution of interview and offer communication Resolution rate and response time for applicant queries Weekly admissions report quality and consistency Internal stakeholder satisfaction (campus and central teams) Location: Delhi Interested candidates are invited to submit their application along with a detailed resume at headadmissions@imi.edu Show more Show less