Manager - Total Rewards

Role Description:
We are seeking a detail-oriented and globally minded Manager, Total Rewards to oversee the administration and execution of total reward programs, including employee benefits and equity plans for the Americas region. This role plays a key part in ensuring operational excellence, and an exceptional employee experience related to total rewards programs. The ideal candidate will have strong working knowledge of U.S. and LATAM total reward programs, experience leading teams, and a passion for delivering seamless reward operations.

Roles & Responsibilities:

• Regional Program Administration (Americas)
• Manage the day-to-day administration of benefits programs (health, welfare, retirement, leaves) across the U.S., Canada, and Latin America.
• Oversee administration of equity/stock plan, including employee grants, vesting, exercises, and reporting in coordination with finance, payroll, and legal teams.
• Ensure timely, accurate data management and transactions in alignment with plan rules and regulatory requirements.
• Maintain compliance with relevant laws and regulations in the Americas (e.g., ERISA, ACA, IRS, SEC, local LATAM laws).
• Partner with external benefits brokers, TPAs, and stock plan vendors to manage renewals, resolve issues, and ensure excellent service delivery.
• Ensure accurate and timely responses to employee queries on benefits and stock plans through your India-based support team.
• Collaborate with global total rewards and internal communications teams to support benefit and equity education campaigns.

Team Leadership

• Lead, coach, and develop a team of benefits and equity administrators based in India, ensuring high-quality support for employees in the Americas.
• Assign tasks, manage workloads, and implement process improvements to drive efficiency and service excellence.

Process, Reporting & Systems

• Collaborate with HRIS and payroll teams to ensure data accuracy and process alignment across systems (e.g., Workday, external vendor portals).
• Drive automation and standardization of benefits and equity administration processes for scalability and accuracy.
• Generate and analyze reports related to benefits costs, participation, and equity plan activity.
• Provide insights and recommendations to support strategic decision-making.

Basic Qualifications and Experience:

• 8-13 Years of overall experience in Human Resources.
• 6+ years of experience in total rewards, with a focus on U.S. and/or LATAM benefits and equity administration.
• Experience managing a team, preferably in a global environment.
• Solid understanding of benefit, retirement and equity plan design, operations, and compliance in the Americas.
• Strong knowledge of HRIS and benefit administration tools such as Workday, Conduent, Alight, or similar systems.
• Excellent communication, organizational, and analytical skills.
• Ability to manage complex workflows across time zones.
• Experience working in a large, diverse, global organization.
• Familiarity with service center or shared services models.