MANAGER

CORPORATE OFFICE, Kolkata, West Bengal, India

• Support the CTO in planning, execution, and monitoring of application-related projects across business verticals.

• Oversee day-to-day functioning and issue resolution for core business applications (ERP, PLM, project management, BI, etc.).

• Coordinate with users and internal IT teams for configurations, enhancements, and integrations.

• Assist the CTO in tracking deliverables, risks, and dependencies across systems to ensure timely completion.

• Develops and maintains controls and procedures to ensure that the IT support processes are efficiently run and are effective

• Ensures that all Technical Support staff is aware of, and complies with, all IT Support, IT delivery and service management processes

• Participate in requirement gathering, testing, rollout, and user training.

• Drive process alignment, user adoption, and standardisation across applications.

• Contribute to the roadmap for application integration and digital transformation

• Proven ability to work across multiple applications and adapt to new technologies.

• Excellent project coordination, vendor management, and reporting skills.

• Exposure to EPC or energy/manufacturing business environments preferred.

• Development and delivery of IT applications as per IT Strategy

• Internal customer satisfaction with IT support services

• Compliance to SLAs for resolving IT issues

• Adherence to the IT budget

• Bachelor’s/Master’s in Engineering, Computer Science, or related field.

• Project Management or ITIL certification preferred.

• ERP, PLM, project management, BI, etc.

• 7–8 years of experience in enterprise application management or digital project coordination.

• Exposure to ERP (e.g., SAP), PLM, or other enterprise-grade systems preferred.

• Strong understanding of end-to-end business processes (engineering, projects, manufacturing) preferred.

• Proven ability to work across multiple applications and adapt to new technologies.

• Excellent project coordination, vendor management, and reporting skills.

• Exposure to EPC or energy/manufacturing business environments preferred.

• 7 to 10 years
  

• Good communication / presentation Skills

• Team management

• Business understanding

• Problem analysis