Posted:1 week ago|
Platform:
Remote
Full Time
The Team Manager will lead and manage a team of Process Associates, ensuring efficient service delivery and high performance. Reporting to the Operations Manager, the role involves monitoring team productivity, driving process improvements, and providing data-driven insights through regular reporting.
- Understand operational requirements and assist in designing and implementing new processes and tools.
- Foster a team environment that delivers excellent customer service.
- Motivate the team, instill accountability, and ensure performance targets are met.
- Monitor team effectiveness and track work assignments to ensure timely completion.
- Prepare production reports and update SOPs as needed.
- Address and escalate issues to management for quick resolution.
- Interact with producers to manage and resolve queries.
- Provide daily coordination of team activities and handle correspondence.
- Analyze data and prepare reports as requested.
Sage Innovation Services Pvt Ltd
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