14 Sop Documentation Jobs

Manage and monitor onsite equipment to ensure smooth facility operations Perform capacity planning and administration of electrical infrastructure including Online UPS and DG Set Maintain accurate records of Standard Operating Procedures (SOPs) and Root Cause Analysis (RCA) reports Coordinate and arrange meetings related to operational planning and equipment performance Ensure adherence to safety protocols and compliance standards in daily operations Work closely with facility and technical teams for issue resolution and preventive maintenance activities

About Glean: Glean is an innovative AI-powered knowledge management platform founded in 2019 to assist organizations in efficiently finding, organizing, and sharing information among their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean facilitates easy access to relevant knowledge, enhancing productivity and collaboration. The cutting-edge AI technology employed by the company simplifies knowledge discovery, enabling teams to leverage their collective intelligence more effectively and expediently. The inspiration behind Glean stemmed from Founder & CEO Arvind Jain's profound comprehension of the obstacles employees encounter while seeking and comprehending information in the workplace. Witnessing firsthand the challenges posed by fragmented knowledge and a multitude of SaaS tools that impede productivity, Jain embarked on a mission to develop a superior solution - an AI-powered enterprise search platform that enables individuals to swiftly and intuitively access the information they require. Over time, Glean has metamorphosed into the foremost Work AI platform, amalgamating enterprise-grade search capabilities, an AI assistant, and robust application- and agent-building functionalities to revolutionize the way employees engage in their work. Role Description: The ideal candidate for this role must be a strategic thinker possessing practical experience in process development, master data cleanup, and automation. Key responsibilities include: - Managing end-to-end processing and review of vendor invoices to ensure accuracy, appropriate GL coding, and policy compliance, independently resolving complex or escalated issues. - Leading communication and issue resolution of escalations with vendors and internal teams or sensitive accounts, and maintaining strong relationships. - Driving implementation and optimization of AP automation tools and workflows, proactively recommending and testing improvements to enhance efficiency. - Ensuring perpetual audit readiness by upholding robust supporting SOP documentation and proactively addressing internal control weaknesses. - Supporting external and internal audits by coordinating data requests, process walkthroughs, and remediating audit findings. - Serving as a go-to resource and mentor for AP best practices and technical queries within the broader team, although without direct supervisory responsibilities. - Managing the Global AP mailbox to ensure timely resolution of incoming requests. - Ensuring compliance with company policies, industry standards, and regulatory requirements. - Ensuring full tax and regulatory compliance in India (GST, TDS, Income Tax) and the US (1099, W-9, sales/use tax). Candidate Requirements: - Bachelor's degree in Accounting, Finance, or a related field. - Demonstrated proficiency in using ERP/AP systems (e.g., NetSuite, Bill.com, SAP, or similar platforms) and advanced skills in Microsoft Excel and related reporting tools. - Strong analytical capabilities, attention to detail, and the aptitude to identify and resolve complex issues with minimal supervision. - Experience in successfully driving or supporting AP process enhancements, workflow automation, and system implementations. - Excellent communication, relationship management, and problem-solving skills, with the ability to manage competing priorities under tight deadlines. - Strategic thinker with hands-on expertise in process development, master data cleanup, and automation. Location: This role is hybrid, with the requirement of being present in our Bangalore office for 3 days a week.,

Position Overview: The Team Manager will lead and manage a team of Process Associates, ensuring efficient service delivery and high performance. Reporting to the Operations Manager, the role involves monitoring team productivity, driving process improvements, and providing data-driven insights through regular reporting. Role & responsibilities: - Understand operational requirements and assist in designing and implementing new processes and tools. - Foster a team environment that delivers excellent customer service. - Motivate the team, instill accountability, and ensure performance targets are met. - Monitor team effectiveness and track work assignments to ensure timely completion. - Prepare production reports and update SOPs as needed. - Address and escalate issues to management for quick resolution. - Interact with producers to manage and resolve queries. - Provide daily coordination of team activities and handle correspondence. - Analyze data and prepare reports as requested.

Aster Medcity is looking for Senior Executive Revenue Cycle Management Aster Global Centre India to join our dynamic team and embark on a rewarding career journey. Knowledge of Revenue Cycle Management Manage effectively responding to clients and providing invincible support. Excellent communication and writing skills in English. Ability to document the processes (SOPs) Excellent Problem solving skills. Excellent documentation skills

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Manager—Master Data (EPDM, Business Partner) | 10+ yrs exp | Team mgmt, SAP, MDM, Data Governance, Process Excellence | Stakeholder mgmt | CPG exp preferred | Strong in RCA, KPIs, SLAs, SOPs

We're Hiring: Business Process Analyst Data & Governance Focus Location: Vijayawada Experience: 5-10 Years | Type: Full-Time | Industry: Business Process Management, Data Governance, Public Sector Projects Are you skilled in mapping and optimizing complex workflows? Do you have experience aligning business processes with large-scale data systems? We're looking for a detail-oriented Business Process Analyst to join our growing team. Role Overview As a Business Process Analyst, you'll work closely with data, governance, and technical teams to improve process efficiency, ensure consistency in data handling, and drive cross-functional automation initiatives. Key Responsibilities Analyze, document, and optimize business processes related to data management and data lakes Develop and maintain Standard Operating Procedures (SOPs) for metadata creation and data dictionary usage Oversee workflows related to data receipt, cleaning, normalization, and ETL automation Identify and resolve bottlenecks in data collection, interoperability, and sharing mechanisms Required Skills Expertise in business process modeling and workflow automation Experience with data governance frameworks and ETL workflows Understanding of government/public sector workflows and data policies Proficiency in tools like Microsoft Visio, Lucidchart, or enterprise process mapping platforms Preferred Certifications Lean Six Sigma (Green Belt or Black Belt) CBPP Certified Business Process Professional PRINCE2 or PMP – Project Management Certifications

Essential Functions 1. To execute consulting requests like Analogue Analysis, Commercial/Clinical Landscapes, Indication Prioritization, data crunching projects, etc 2. To manage requests based upon IQVIA datasets (like Oncology Dynamics, MIDAS) and secondary research 3. Efficiently manage multiple tasks on an ongoing basis, which would typically include data analysis, insight generation, secondary research, etc 4. Generate additional insights and interpretation of data 4. Consistently deliver high quality output 5. Creating documentation (SOPs, Checklists) for projects 6. Assists with the review and analysis of client requirements or problems and assists in the development of proposals and client solutions. 7. Assists in the design/structure and completion of presentations that are appropriate to the characteristics or needs of the audience. Qualifications Masters Degree or PhD Req 6+ years of related experience Req Works willingly and effectively with others in and across the organization to accomplish team goals. Knowledge and understanding of the fundamental processes of business, their interaction, and the impact of external/internal influences on decision making, growth and decline. Knowledge of consulting methods, tools and techniques, related to one s functional area. Knowledge of current events and developments within an industry and major competitors. Knowledge and understanding of the marketplace. Knowledge of professional/trade associations, key people and companies. Effective time management skills.

Key Responsibilities Puja Listings Updates: Upload new pujas, update existing ones, and ensure 100% accuracy and quality control across app/web. State-Level GTM Execution: Support Category Managers in state-specific research and local execution plans. Data Collection Analysis: Gather insights on regional puja trends, user behavior, and vendor inputs; submit actionable reports. Pricing Inventory Coordination: Maintain backend pricing and SKU mapping aligned with the frontend experience. Vendor Temple Coordination: Collaborate with the temple ops team/vendors to gather and update puja content (images, videos, timings). Campaign Execution Support: Assist in seasonal campaign launches curate banners, finalize naming, and implement offers. Internal Coordination: Liaise closely with Marketing, Ops, and Content teams to ensure seamless task execution. Quality Assurance: Perform regular checks on live puja pages and flag any discrepancies. CRM Repeat Order Nudges: Help drive nudges and personalized recommendations for repeat orders in collaboration with the CRM team. SOP Documentation: Maintain and regularly update SOPs for puja launches and execution processes. Key Deliverables: 100% accuracy and TAT 24 hrs for listing updates. Timely and actionable research reports (2 3 per month). Full QA coverage of puja pages and proactive issue flagging. Support for X state launches and X campaigns per month. Timely turnaround ( 48 hrs) for new puja requests. Zero delays in cross-functional coordination.

Key Responsibilities Puja Listings Updates: Upload new pujas, update existing ones, and ensure 100% accuracy and quality control across app/web. State-Level GTM Execution: Support Category Managers in state-specific research and local execution plans. Data Collection Analysis: Gather insights on regional puja trends, user behavior, and vendor inputs; submit actionable reports. Pricing Inventory Coordination: Maintain backend pricing and SKU mapping aligned with the frontend experience. Vendor Temple Coordination: Collaborate with the temple ops team/vendors to gather and update puja content (images, videos, timings). Campaign Execution Support: Assist in seasonal campaign launches curate banners, finalize naming, and implement offers. Internal Coordination: Liaise closely with Marketing, Ops, and Content teams to ensure seamless task execution. Quality Assurance: Perform regular checks on live puja pages and flag any discrepancies. CRM Repeat Order Nudges: Help drive nudges and personalized recommendations for repeat orders in collaboration with the CRM team. SOP Documentation: Maintain and regularly update SOPs for puja launches and execution processes. Key Deliverables: 100% accuracy and TAT 24 hrs for listing updates. Timely and actionable research reports (2 3 per month). Full QA coverage of puja pages and proactive issue flagging. Support for X state launches and X campaigns per month. Timely turnaround ( 48 hrs) for new puja requests. Zero delays in cross-functional coordination.

Req ID: 319269 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL - Systems Administration Senior Associate to join our team in Hyderabad, Telangana (IN-TG), India (IN). 2+ years of experience in the IT industry with hands-on experience in any Infrastructure Monitoring Tools such as Zenoss, Nagios, BMC TrueSight, SolarWinds etc. Server, Network, Storage and /or Application monitoring experience. Experience with ticketing systems such as ServiceNow/JIRA. Understanding of core ITSM modules like incident management, problem management, change management, User Stories, Request workflows etc. Knowledge of event management. Basic Python or Bash /Shell scripting experience to automate repetitive tasks. Creation of SOP documentation for routine activities. Effective communication skills both written and verbal. Preferred Skills: Minimum 60% marks throughout academically. ITIL V4 certification Certification/Training on any monitoring tool. Experience with data analytics using common tools such as excel, PowerBI, Tableau, etc. ======================================================================== About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Job Title: Application Support Engineer Experience Required: 2+ Years Job Type: Full-Time Location: Chennai (Hybrid) Job Summary: We are seeking an experienced Application Support Engineer to join our dynamic support team in Chennai. The ideal candidate will have a minimum of 2 years of experience in technical support, with hands-on knowledge of EDI data processing, incident and service request handling, and standard operating procedure documentation. A basic understanding of Java and experience working with tools like JIRA are essential. Key Responsibilities: Provide Level 1 and Level 2 support for business-critical applications. Monitor and manage EDI (Electronic Data Interchange) data exchanges to ensure accuracy and timely processing. Handle incidents and service requests in line with agreed SLAs. Log, track, and resolve issues using JIRA or similar ticketing tools. Document Standard Operating Procedures (SOPs) and knowledge base articles for recurring issues. Coordinate effectively with cross-functional teams, business users, and third-party vendors. Conduct root cause analysis and implement preventive actions for frequent issues. Support routine system monitoring, maintenance, and reporting . Use basic Java knowledge for issue triaging and provide insights for potential automation. Must-Have Skills: 2+ years of experience in application/production support Experience in EDI data monitoring and management Proficiency in incident and request management Familiarity with JIRA or equivalent tools Ability to document technical procedures and support guides Strong communication and troubleshooting skills Basic knowledge of Java Nice-to-Have Skills: ITIL Foundation Certification Exposure to Java-based automation or scripting Experience working in hybrid/onsite support environments

Min exp -2+ years Install and manage Linux servers (Ubuntu, CentOS, Red Hat). Handle user access, system settings, and server security Install and renew SSL certificates for secure access. Required Candidate profile 2+ year of experience Understanding of SSL, firewall, and server security Ready to travel and work at client locations. Pref immediate joiner Good comms Only whats app - 9011612355