4 Sop Documentation Jobs

Req ID: 319269 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL - Systems Administration Senior Associate to join our team in Hyderabad, Telangana (IN-TG), India (IN). 2+ years of experience in the IT industry with hands-on experience in any Infrastructure Monitoring Tools such as Zenoss, Nagios, BMC TrueSight, SolarWinds etc. Server, Network, Storage and /or Application monitoring experience. Experience with ticketing systems such as ServiceNow/JIRA. Understanding of core ITSM modules like incident management, problem management, change management, User Stories, Request workflows etc. Knowledge of event management. Basic Python or Bash /Shell scripting experience to automate repetitive tasks. Creation of SOP documentation for routine activities. Effective communication skills both written and verbal. Preferred Skills: Minimum 60% marks throughout academically. ITIL V4 certification Certification/Training on any monitoring tool. Experience with data analytics using common tools such as excel, PowerBI, Tableau, etc. ======================================================================== About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Job Title: Application Support Engineer Experience Required: 2+ Years Job Type: Full-Time Location: Chennai (Hybrid) Job Summary: We are seeking an experienced Application Support Engineer to join our dynamic support team in Chennai. The ideal candidate will have a minimum of 2 years of experience in technical support, with hands-on knowledge of EDI data processing, incident and service request handling, and standard operating procedure documentation. A basic understanding of Java and experience working with tools like JIRA are essential. Key Responsibilities: Provide Level 1 and Level 2 support for business-critical applications. Monitor and manage EDI (Electronic Data Interchange) data exchanges to ensure accuracy and timely processing. Handle incidents and service requests in line with agreed SLAs. Log, track, and resolve issues using JIRA or similar ticketing tools. Document Standard Operating Procedures (SOPs) and knowledge base articles for recurring issues. Coordinate effectively with cross-functional teams, business users, and third-party vendors. Conduct root cause analysis and implement preventive actions for frequent issues. Support routine system monitoring, maintenance, and reporting . Use basic Java knowledge for issue triaging and provide insights for potential automation. Must-Have Skills: 2+ years of experience in application/production support Experience in EDI data monitoring and management Proficiency in incident and request management Familiarity with JIRA or equivalent tools Ability to document technical procedures and support guides Strong communication and troubleshooting skills Basic knowledge of Java Nice-to-Have Skills: ITIL Foundation Certification Exposure to Java-based automation or scripting Experience working in hybrid/onsite support environments

Min exp -2+ years Install and manage Linux servers (Ubuntu, CentOS, Red Hat). Handle user access, system settings, and server security Install and renew SSL certificates for secure access. Required Candidate profile 2+ year of experience Understanding of SSL, firewall, and server security Ready to travel and work at client locations. Pref immediate joiner Good comms Only whats app - 9011612355

Responsibilities Building and maintaining Trade Promotion Management planning models Maintain customer contracts central repository, ensuring consistency between master documents and Pricing on system. Process Customer Master data and Pricing request, ensuring conformance to established data quality standards and service level agreements. Processing and reconciliations of Payments/Deduction invoices and monitor approvals from Stakeholders and its timeliness. Invoice analysis, breakdown by segmentation and ensure timely closure of tactics post payments and manage trade Spend in respective accounts. Communicate Risks and Opportunities to Sales team /Control/Finance Implement continued improvements and simplifications of processes, standardisation of reporting and optimal use of technology (Automation) Maintain SOP documentation for all activities Qualifications Key Skills/Experience Required Experience of 5-8 years of experience in Finance/Sales Accounts Payable/Accounts Receiveable experience Bachelors in commerce/business administration/marketing or Finance, Masters degree is a plus Prior Fast Moving Consumer Goods (FMCG) company experience preferred Analytical Skills: Good data skills and ability work through large data sets Communication: Strong communication skills and collaboration skills Strong written and verbal communication skills Excellent organisation and prioritisation skills Proactive, responsive and results driven Highly proficient in Microsoft Office especially Excel and PowerPointDifferentiating Competencies Required Highly organized and responsive, with ability to work to SLAs and tight deadlines Numerate thinker, good at data analysis with strong attention to detail Language skills - English fluent Excellent written and oral communication skills; proactively communicates using appropriate methods for situation and audience in clear, concise and professional manner Ability to work collaboratively and proactively with multi-functional teams Be flexible, organized and able to handle competing priorities Good to Have Working knowledge of advanced MS excel and VBA