Sage Innovation Services Pvt Ltd

Position Overview: The Team Manager will lead and manage a team of Process Associates, ensuring efficient service delivery and high performance. Reporting to the Operations Manager, the role involves monitoring team productivity, driving process improvements, and providing data-driven insights through regular reporting. Role & responsibilities: - Understand operational requirements and assist in designing and implementing new processes and tools. - Foster a team environment that delivers excellent customer service. - Motivate the team, instill accountability, and ensure performance targets are met. - Monitor team effectiveness and track work assignments to ensure timely completion. - Prepare production reports and update SOPs as needed. - Address and escalate issues to management for quick resolution. - Interact with producers to manage and resolve queries. - Provide daily coordination of team activities and handle correspondence. - Analyze data and prepare reports as requested.