Manager - REAP

The Opportunity

Operations team

Global Production Operations (GPO)

In this role, individual will be required to work on one or multiple aspects of GPO verticals with the following key responsibilities –     

The Opportunity

The Manager is responsible to co-ordinate with senior management and implement a results-oriented strategy that is in alignment with the goals and objectives of the organization.  

• Manage a set of 3-4 aligned Mortgage Banking Analyst/ Mortgage Banking Senior Analyst 

• Communicate with the stakeholders in US on a regular basis 

• Set goals for team members in the SMART framework, such that it engages and inspires. 

• Leverage performance reviews (mid-year, annual) of team members to help them grow, with objective feedback and proactive grooming and support. 

• Leverage insights from Surveys and focus group meetings to implement employee engagement and retention strategies. 

• Leverage training and development opportunity to upskill and deliver results. 

• Encourage team to leverage Training and Development opportunities and other resources to advance in their professional development journey. 

• Communicate effectively - provide regular and timely updates to team and stakeholders. 

• Monitor workflow trends and ensure required capacity is available, when and where needed. 

• Understand and explain the strategic direction set by management and align activities accordingly. 

• Conduct dashboard review meetings with teams on monthly, quarterly, and annual basis. 

• Partner with recruitment team and operations managers in acquiring and promoting the right talent.  

• Partner with HR/IT/Admin to streamline process and people requirements. 

• Drive Berkadia’s Culture within team / organization. 

Your Qualification

• Any bachelor’s degree. 

• Preferably Post Graduate degree including MBA/PGDBM. 

• Work Experience: Overall, 7+ years of experience. At least 4 years of experience in the people leading role, out of which 18 months in managing frontline leaders. 

• At least 4 years in Financial Services industry, preferably in Commercial Real Estate (CRE) industry.

Competencies

• Understands the stakeholder ecosystem and diverse needs to align stakeholders around common goals. 

• Provides coaching or support to others to adapt to change. 

• Makes contingency plans by anticipating future changes and incorporates them into the strategy. 

• Thinks outside the box to find a solution frequently. 

• Seeks alternate perspectives consistently. 

• Manages conflicts between different individuals/ teams by ensuring win-win solution. 

• Responds to customer requests, issues and concerns quickly and efficiently in a decisive manner. 

Perks & Benefits

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.

About us

Berkadia

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/

For details about India operations, please visit https://berkadia.com/india/

Why us?

Here At Berkadia, We Believe People Matter.

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly